Focus on building your product not on debugging your tools.
The best tools are intuitive. Simply working as expected. But no tool is perfect. There will be a time when you'll need to troubleshoot. Premium Support gives your team a solution for all of your onboarding, upgrading, and troubleshooting needs.
Premium Support is included in the GitLab Enterprise Edition Premium plan.
4-hour support response time: Get the support you need. Our team of highly-skilled support engineers are available to help with all of your support needs.
24x7 emergency support: GitLab responds within 30 minutes to any emergency.
Support for High Availability (HA): A Support Engineer will help you identify your specific HA needs and map out an architecture.
Live upgrade assistance: Schedule an upgrade time with GitLab. We’ll join a live screen share to help you through the process to ensure there aren't any surprises.
Fast: Our average emergency response time is 30 minutes.
Technical: Our Support Engineers have strong technical backgrounds and are well-versed on GitLab. They'll work with you to understand your unique challenge and find the best solution.
Reliable: Our support team is spread out across the world. Regardless of your time zone someone will be available to help.