| Property | Value |
|---|---|
| Date Created | September 1, 2020 |
| End Date | October 30, 2020 |
| Slack | #commercial_steerco (only accessible from within the company) |
| Google Doc | Commercial & Licensing Working Group (only accessible from within the company) |
Situation: Ownership for business outcomes and the customer experience surrounding billing/licensing workflows is very distributed across Fulfillment, Growth, BizOps, SalesOps, Marketing Ops, Sales. Given there is no single business owner for this, we wanted to bring together a cross-functional working group to help provide a unified direction for the responsible teams.
Define business & customer experience requirements for a system to handle commercial and licensing transactions into the future.
| Person | Title |
|---|---|
| Scott Williamson | Chief Product Officer |
| Bryan Wise | VP of IT |
| David Hong | VP of Field Operations |
| Jack Brennan | Director, Sales Systems |
| Dara Warde | Director of Marketing Operations |
| Christopher Nelson | Sr. Director of Enterprise Applications |
| Mike Karampalas | Principal Product Manager, Retention |
| Amanda Rueda | Product Manager, Fulfillment |
| Bartek Marnane | Director of Engineering, Growth |
| Kristie Thomas | EBA |
| Jacki Bauer | Product Design Manager, Growth |