|Date Created||September 1, 2020|
|End Date||October 30, 2020|
|Slack||#commercial_steerco (only accessible from within the company)|
|Google Doc||Commercial & Licensing Working Group (only accessible from within the company)|
Situation: Ownership for business outcomes and the customer experience surrounding billing/licensing workflows is very distributed across Fulfillment, Growth, BizOps, SalesOps, Marketing Ops, Sales. Given there is no single business owner for this, we wanted to bring together a cross-functional working group to help provide a unified direction for the responsible teams.
Define business & customer experience requirements for a system to handle commercial and licensing transactions into the future.
|Scott Williamson||EVP of Product|
|Bryan Wise||VP of IT|
|David Hong||VP of Field Operations|
|Jack Brennan||Director, Sales Systems|
|Dara Warde||Director of Marketing Operations|
|Christopher Nelson||Sr. Director of Enterprise Applications|
|Mike Karampalas||Principal Product Manager, Retention|
|Amanda Rueda||Product Manager, Fulfillment|
|Bartek Marnane||Director of Engineering, Growth|
|Jacki Bauer||Product Design Manager, Growth|