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Improve Ops Quality

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Property Value
Date Created March 3rd, 2021
Target End Date June 2nd, 2021
Slack #wg_improve-ops-quality (only accessible from within the company)
Google Doc Working Group Agenda (only accessible from within the company)
Task Board Issue board

Business Goal

Mitigate future incidents by empowering developers to efficiently work on test coverage; identifying and addressing missing test infrastructure and testing categories; and filling test gaps in high-risk product categories.

Entry Criteria

  1. Identify high-risk product groups.

Exit Criteria (16% completed)

  1. Analyze all high-severity incidents in the past 3 months and list improvement themes needed (e.g. mixed deployments, new staging, load testing, better tests outside unit tests). => 100%
  2. Address mix deployment test gap => 0%
  3. Add performance test to GPT on 3K reference architecture => 0%
  4. Add test coverage for core runner functionality => 0%
  5. Add process to refine performance bugs for Ops section in the bi-weekly performance refinement => 0%
  6. Add new validation points before deployment (new gates) for Runner and Package groups. => 0%
  7. Incorporate this into the process, documentation, on-boarding, and culture going forward. => 0%

Roles and Responsibilities

Working Group Role Person Title
Executive Sponsor Mek Stittri Director of Quality
Facilitator Joanna Shih Quality Engineering Manager, Ops
Functional Lead Sofia Vistas Software Engineer in Test, Package:Package
Functional Lead Tiffany Rea Software Engineer in Test, Verify:Continuous Integration
Functional Lead Zeff Morgan Software Engineer in Test, Verify:Runner
Stakeholder Christopher Lefelhocz VP of Development
Stakeholder Brent Newton Director of Infrastructure, Reliability
Member Kenny Johnston Sr. Director of Product Management, Ops
Member Sam Goldstein Director of Engineering, Ops
Member Jackie Porter Group Manager, Product, Verify
Member Dan Croft Sr. Manager, Engineering, Continuous Delivery
Member Darby Frey Sr. Manager, Engineering, Verify
Member Cheryl Li Backend Engineering Manager, Verify:Continuous Integration
Member Elliot Rushton Backend Engineering Manager, Verify:Runner
Member Tanya Pazitny Quality Engineering Manager, Secure & Enablement
Member Thong Kuah Staff Backend Engineer, Configure
Member Nailia Iskhakova Software Engineer in Test, Enablement:Distribution
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