|Date Created||August 6, 2020|
|Target End Date||Dec 30, 2022|
|Slack||#wg_issue-prioritization (only accessible from within the company)|
|Google Doc||Working Group Agenda (only accessible from within the company)|
|Related Issue||Adding context to customer's requests|
|Associated OKRs||Increase TMAU and Paid TMAU|
(✅ Done, ✏️ In-progress)
Cost of Delay / Durationwill serve as the primary model to run a pilot against.
TL;DR: Once validated, we drive adoption across Product/CS/Sales and collect measurements to confirm that this model is producing the desired business outcomes. If not, decide to go back to Step 1 or Exit.
Limited pilot (select IC PMs):
0 / 15
Scaled pilot (IC PM / CSM focused) measures of success:
> 80%of Product Managers regularly use the dashboards powered by the framework and find the prioritization framework an invaluable sensing mechanism as measured by quarterly survey responses.
> 80%of Customer Success Managers regularly use the dashboards powered by the framework and report a
> 30%efficiency gain of reporting on customer requested issues as a result of utilizing the CSM dashboard as measured by quarterly survey responses.
Verify and measure at scale:
20%increase of feature requests tagged month-over-month or quarter-over-quarter.
20%increase of Sales team members tagging feature requests month-over-month or quarter-over-quarter.
|Working Group Role||Person||Title|
|Executive Sponsor||David Sakamoto||VP Customer Success|
|Facilitator||Gabe Weaver||Senior Product Manager, Plan|
|Functional Lead||Israel Weeks||Manager, Data|
|Functional Lead||Jeff Beaumont||Senior Manager, CS Ops|
|Functional Lead||TBD (Sales)||TBD|
|Member||Patrick Harlan||Manager, Customer Success Managers (Commercial)|
|Member||Sophie Pouliquen||Senior Techical Account Manager|
|Member||Martin Brümmer||Senior Techical Account Manager|
|Member||Mek Stittri||Director of Quality Engineering|
|Member||Farnoosh Seifoddini||Product Operations|
|Member||Jonathan Fullam||Solutions Architecture|
|Member||Sherrod Patching||Director, Customer Success Managers|
This working group meets bi-weekly (every other week.)
Meetings are recorded and available on YouTube in the Working Group - Issue Prioritization Framework playlist. Due to the subject matter of this working group and the high probability that every syncronous meeting will discuss sensitive customer information, the playlist is private and accessible by GitLab team members only.