|Date Created||March 10, 2020|
|Slack||#wg-gtm-product-analytics (only accessible from within the company)|
|Google Doc||Working Group Agenda (only accessible from within the company)|
|Quarterly Updates||FY21-Q4 FY22-Q1 FY22-Q2 EOQ Review|
|Related Overview||GTM Product Analytics: Status, Gaps and the Road Forward|
|Associated OKRs||FY21-Q2 - Architect Telemetry, FY21-Q3 - Deploy Product Analytics, FY21-Q4 - Deploy Product Analytics in GTM Motion|
Integrate GitLab product usage data and related data into CRO organization business processes to accelerate customer adoption and improve customer retention.
Embed product usage and related data across GTM business processes and systems (Salesforce, Gainsight, Marketo, SiSense, etc.).
KR: Deploy license usage in Salesforce and Gainsight for self-managed customers with usage ping data received and 99% of SaaS KR: Automate basic metrics for Create, Verify, and Secure within Salesforce and Gainsight to track and drive adoption and expansion KR: Ensure delivery of basic Salesforce and Gainsight enablement to GTM teams
For a more extensive resource, see GTM Product Analytics: Status, Gaps and the Road Forward.
|Working Group Role||Person||Title|
|Executive Stakeholder||David Sakamoto||VP Customer Success|
|Facilitator||Emily McInerney||Manager Customer Success Operations|
|Functional Lead, Customer Success Operations||Jeff Beaumont||Director Customer Success Operations|
|Functional Lead, Data||Rob Parker||Senior Director, Data and Analytics|
|Functional Lead, Product Analytics||Amanda Rueda||Interim PM, Product Intelligence|
|Functional Lead, Fulfillment||Justin Farris||Group Manager, Product - Fulfillment|
|Functional Lead, Sales Systems||Jack Brennan||Director Sales Systems|
|Functional Lead, Product Intelligence||Nicolas Dular||Engineering Manager, Product Intelligence|
|Functional Lead, Product Usage||Sushma Nalamaru||Senior Data Engineer|
|Member||Jim Petr||Business Systems Engineer|
|Member||Jake Bielecki||Senior Director, Sales Strategy & Analytics|
|Member||Caitlin Ankney||Customer Success Operations Analyst|
|Member||Melia Vilain||Manager, Sales Analytics|
|Member||Brandon Butterfield||Customer Success Operations Analytics Analyst|
|Member||Justin Stark||Staff Data Engineer|
|Member||Michael Arntz||Customer Success Strategy Manager|
Meeting notes are logged in the Weekly Meeting Notes.