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GitLab vs GitHub Support Comparison

On this page

GitHub Support Options

GitLab Support Summary Config Chart

Community & System Status Support

GitLab vs GitHub

  GitLab GitHub
License/Product Core & Above Free & Above
Community Founded 2015 2008
Users Millions 40 Million
Code Contributors 3,000 + 0
Languages Support 55 English
Meetup Contributors 10,000 22,700
System Status Monitoring Yes Yes
System Status Notifications Yes Yes

Points to Understand when Considering GitLab vs GitHub Community Support

GitLab GitHub Community Questions Chart

Standard Support

GitLab vs GitHub

  GitLab GitHub
License/Product Starter/Bronze & Above Team & Above
Communication Channel Email/Callback Possible Email
Next Business Day Yes No
Languages - Ticket and

Phone Support
Phone: English /

Ticket:7
Phone: No /

Ticket:English
Hours *24x5 24x5
Deployments Self Managed & .com .com

GitLab Support Hours: 3 pm PST-Friday 5pm PST
GitLab support only provides outbound/callbacks; we don’t support in-bound calls

Points to Understand when Considering GitLab vs GitHub Standard Support

GitLab GitHub Standard Questions Chart

GitLab Priority vs. GitHub Enterprise Support

GitLab vs GitHub

  GitLab GitHub
License/Product Premium/Ultimate & Silver/Gold Enterprise Cloud & Server
Communication Channel Email/Callback Possible Email
Response Time by Ticket Priority 4 Priorities:

*30 min, 4hrs, 8hr, 24hrs
8 Hours Response Time Only
Hours 24x7 (*Emergency),24x5 (Others) Mon-Friday (Local Time Zone)
Languages-Ticket Phone and Support Phone: English / Ticket: 7 Ticket: English and Japanese
Emergency Support Yes (Self Managed Only) No
Live Upgrade Assistance Yes No
Technical/Support AM Yes No

*Self Managed Only

Points to Understand when Considering GitLab Priortiy vs GitHub Enterprise Support

GitLab GitHub Enterprise Questions Chart

GitLab Priority vs. GitHub Premium Support

GitLab vs GitHub

  GitLab GitHub
License/Product Premium/Ultimate & Silver/Gold Enterprise Cloud & Server
Communication Channel Email/Callback Possible Email and Phone
Response Time by Ticket Priority 4 Priorities:

*30 min, 4hrs, 8hr, 24hrs
4 Priorities:
*30 min, 4hrs, ?, ?
Hours 24x7 (*Emergency),24x5 (Others) 24x7
Languages-Ticket Phone and Support Phone: English / Ticket: 7 Phone: English / Ticket: English
Emergency Support Yes (Self Managed Only) Yes
Live Upgrade Assistance Yes Yes
Technical/Support AM Yes Yes

*Self Managed Only

Points to Understand when Considering GitLab Priortiy vs GitHub Premium Support

GitLab GitHub Premium Questions Chart

GitLab Priority vs. GitHub Premium Plus Support

GitLab vs GitHub

  GitLab GitHub
License/Product Premium/Ultimate & Silver/Gold GitHub One Cloud & Server
Communication Channel Email/Callback Possible Email and Phone
Response Time by Ticket Priority 4 Priorities:*30 min, 4hrs, 8hr, 24hrs **4 Priorities:30 min, 4 hrs, ?, ?
Hours 24x7 (*Emergency),24x5 (Others) **24 x 7 (Except for certain features)
Languages - Ticket Support and Phone 7 English
Emergency Support Yes (Self Managed Only) **Yes (Except for certain features)
Live Upgrade Assistance Yes Yes
Technical/Support AM Yes Yes
Managed Services None 4 Hours/month

Points to Understand when Considering GitLab Priortiy vs GitHub Premium Plus Support

GitLab GitHub Premium Plus Questions Chart

GitHub + Visual Studio Support

GitHub Enterprise user that have Visual Studio subscriptions are provided access to Azure Support resources. Here are the support options:

Points to Understand when Considering GitHub + Visual Studio Support:

GitLab GitHub Visual Studio Questions Chart

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