The following page may contain information related to upcoming products, features and functionality. It is important to note that the information presented is for informational purposes only, so please do not rely on the information for purchasing or planning purposes. Just like with all projects, the items mentioned on the page are subject to change or delay, and the development, release, and timing of any products, features or functionality remain at the sole discretion of GitLab Inc.
Provide customers with an easy, informed and reliable experience to view and manage their subscriptions, billing details, and contacts.
Once customer purchases a GitLab subscription - whether they worked with a sales rep or purchased directly from our website with a credit card - they should be able to view that subscription, modify it, and manage all of their billing information in one place (Customers Portal). Customers that purchase via an authorized GitLab Channel Partner should be able to view and provision access to the purchased subscriptions, but will need to contact their reseller to make subscription changes.
Some subscription changes are automated: Quarterly Subscription Reconciliation (QSR) automatically bills for overages; and Auto-Renewal automatically renews eligible subscriptions. Both are geared towards creating a hands-off subscription management experience for our customers and internal teams.
|Feature||Maturity||Description||To reach the next Maturity level|
|View subscriptions||😊||SaaS and SM subscriptions can be viewed in Customers Portal.|
|Renew subscription||😊||SaaS and SM subscriptions can be renewed with a credit card.|
|Auto-Renew subscription||🙂||SaaS subscriptions can be auto-renewed.||Auto-renew SM subscriptions.|
|Add seats to a subscription||😊||SaaS and SM subscriptions can have seats added with a credit card.|
|Remove seats from a subscription||✖️||Not Planned|
|Upgrade a subscription||😊||SaaS and SM Premium subscriptions can be upgraded to Ultimate with a credit card.|
|Downgrade a subscription||✖️||Not planned|
|View invoices||😊||All customers that purchased directly from GitLab can view their invoices.|
|Pay for the invoice||✖️||Not planned, but evaluating the need.|
|Manage payment methods||😊||All customers that purchased directly from GitLab can view and manage their credit cards.|
|Quarterly Subscription Reconciliation (QSR) process||🙂||QSR will process for some use cases of SaaS and SM subscriptions (Self-Service and Sales Assisted) that are opted into QSR.|
|Special UX for Channel Partner customers||🌱||Channel customers will be able to login, view their subscriptions, and directed to the GitLab Partner to make changes manage that subscription)||Epic|
|Emails/In-app notifications related to subscription management||🙂|
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