The following page contains information related to upcoming products, features and functionality. It is important to note that the information presented is for informational purposes only, so please do not rely on the information for purchasing or planning purposes. Just like with all projects, the items mentioned on the page are subject to change or delay, and the development, release, and timing of any products, features or functionality remain at the sole discretion of GitLab Inc.
Thanks for visiting the direction page for the Provision group within the Fulfillment Section in GitLab. This page is being actively maintained by Amanda Rueda. This vision and direction is a work in progress and sharing your feedback directly on issues and epics on GitLab.com is the best way to contribute.
The Provision group within the Fulfillment Section takes care of all of the post-purchase/trial activities which occur behind the scenes at GitLab. This includes provisioning purchased services via LicenseDot, and delivering information about purchases and trials to critical business systems like Salesforce, Zuora and Marketo. The Provision group is also responsible for the overall Fulfillment system architecture and data integrity.
The Fulfillment sub-department handbook page has a provision section
We have technical debt and system architecture constraints to work through, with a keen awareness of the need to unwind data redundancy throughout our ecosystem. As we work to make Zuora our SSOT for all subscription data, we will explore the database architecture of CustomersDot and the future of customers.gitlab.com.
Another challenge which is top of mind, is the current limitations of our provisioning processes. On the self-managed side, we have customer and internal stakeholder (sales, support, finance) inefficiencies in manually ensuring customers get off to a productive start post purchase. We are looking to isolate all of the reasonas this occurs (many of which are documented on our Q4 OKRs) and solve for driving as much business as possible through self-service transactions without manual follow-up after purchase. _Note, we're creating a company KPI to measure our success in this area.
While we're thinking about making Zuora our SSOT, this is not a Q4 deliverable at this time.