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Category Vision - Incident Management

Incident Management

Incident Management is a collection of features which enable organizations to effectively manage outages and other events that occur while operating a service.

In its most simplest form, it is a single source of truth (SSOT) for understanding:

Incidents in GitLab

We plan to leverage GitLab's existing Issue features as a base for Incident Management, and extend them with additional features. This provides a few benefits:

High level design

Out of scope

These features are currently out of scope for Incident Management:

What's Next & Why

We are just starting to build out features specific for Incident Management.

The MVC is next

Maturity Plan

Competitive Landscape

Analyst Landscape

Not yet, but accepting merge requests to this document.

Top Customer Success/Sales Issue(s)

Not yet, but accepting merge requests to this document.

Top Customer Issue(s)

Not yet, but accepting merge requests to this document.

Top Internal Customer Issue(s)

Not yet, but accepting merge requests to this document.

Top Vision Item(s)

Not yet, but accepting merge requests to this document.