GitLab recognizes that the Handbook is a critical part of empowering team members to do their jobs effectively. As such we have implemented a basic on-call process (refer to First-response Service Level Objective below) to ensure that someone is available to assist team members in the event that something is broken in the handbook or if they are having trouble with making updates to it.
Any issues should be reported in the #handbook-escalation channel in Slack.
Issues should only be escalated to the Handbook On Call team if it relates to:
All team members from the Static Site Editor team are part of the on-call process and members of the #handbook-escalation channel. Additionally any GitLab team member can volunteer to join the #handbook-escalation channel and help out.
We are not implementing a schedule roster for being on-call initially, but we will consider doing so if the need arises.
#is-this-knownto see if it's a know issue with infrastructure or other problems.
All incidents reported in the #handbook-escalation channel, during weekdays (Mon - Fri, 08:00 UTC+0 - 18:00 UTC-7), should receive an initial response of acknowledgement within 1 hour of it being reported.
There is also a runbook for about.gitlab.com incident handling.