We can provide templates for vendor evaluations, can help review your user stories, and are
happy to participate in tool evaluation that integrates with other tools or intersects with multiple departments.
What are the BSAs working on?
Business Analysis Support
Phil Encarnacion, Business Systems Specialist
Barbara R., Business Systems Analyst
work closely with Finance Systems Administrator
Portal integrations and operations
Jamie Carey, Senior Business Systems Analyst
Portal Analysis and Documentation
Go to market operations
Security and Compliance
Karlia Kue, Business Systems Analyst
IT Operations and People Operations
Lis Vinueza, Business Systems Analyst
Embed Tech stack in Handbook
Automation of system provisioning
Tech Stack: Maintenance
Zendesk <> SFDC integration
What does a BSA do?
Note: BSA team needs to create templates for the types of work below
vendor score cards
BSAs may start by asking questions about the current state of a process, integration, or tool evaluation in order to understand what the pain points are for the people involved. Often this is research that takes interviews of subject matter experts, reading existing documentation, and requesting confirmation of what they are learning as they tie existing information into the rough draft documentation of the current state in new documents and diagrams.
BSAs also reach out to external vendors to request clarity, roadmap information, and support from account managers, product managers, and support teams.
scope (identification of edge cases), analysis, options
general project information: directly responsible individual, cost, vendors details
risks and benefits of design choices
project organization; communication, documentation, and training plans; escalation path, go-live criteria; meeting notes/recordings
schedule, status, and milestones achieved
change management plan
requirements (includes security, legal, and financial requirements)