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Business Systems: Portal Analysis, Integrations, and Flow

Contact

Business Systems Analyst | Jamie Carey

Issues

Defined Technology Approach

Sales

Directly Responsible Individual James Harrison

Product

Directly Responsible Individual Michael Karampalas/Amanda Rueda

Support

Directly Responsible Individual Jason Coyler

Business Operations

Directly Responsible Individual Jamie Carey

High Level Setup

The customer portal is a GitLab created and managed application: there are three related applications, customers.gitlab.com, version.gitlab.com, and license.gitlab.com Additionally, there are three other points of sale online: via the account's billing area in a .com instance, [AWS marketplace](https://aws.amazon.com/marketplace/seller-profile?id=9657c703-ca56-4b54-b029-9ded0fadd970, and GOV.UK Digital Marketplace.

More Documentation

Customer Flow

System Integrations

Important to know

Zuora and Salesforce

Zuora details

Change Management

Adding new SKUs

Definitions of users

Self-managed EE
Dotcom
Self-managed FOSS

Licensing and Renewals (L&R) Queue in Zendesk

The customer portal intersects with Support, Billing, Sales, and Product primarily. Tickets come into the L&R queue in Zendesk generally three ways, generally prioritized as low: