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Business Systems: Portal Analysis, Integrations, and Flow


Business Systems Analyst | Jamie Carey


Defined Technology Approach


Directly Responsible Individual James Harrison


Directly Responsible Individual Michael Karampalas/Amanda Rueda


Directly Responsible Individual Jason Coyler

Business Operations

Directly Responsible Individual Jamie Carey

High Level Setup

The customer portal is a GitLab created and managed application: there are three related applications,,, and Additionally, there are three other points of sale online: via the account's billing area in a .com instance, [AWS marketplace](, and GOV.UK Digital Marketplace.

More Documentation

Customer Flow

System Integrations

Important to know

Zuora and Salesforce

Zuora details

Change Management

Adding new SKUs

Definitions of users

Self-managed EE
Self-managed FOSS

Licensing and Renewals (L&R) Queue in Zendesk

The customer portal intersects with Support, Billing, Sales, and Product primarily. Tickets come into the L&R queue in Zendesk generally three ways, generally prioritized as low: