This page is the list of KPIs and links to the definitions in the handbook.
The Data Team is responsible for maintaining this page.
If a KPI is not defined, create an MR to propose a definition and ask the appropriate business stakeholder to review and merge.
If you remove, add, or change the essence of a KPI the merge request needs to be approved or merged by the CEO.
In connection with the Data Team's Q2 OKRs. We have made the following classifications on which metrics will be visualized in Periscope:
P0 - Most important and expected to be completed in Q2
P1 - High priority with expectation to be completed in Q2
P2 - The data currently resides in a separate data system that provides for adequate visualization of the metric. We have de-prioritized these given that the metric is already being tracked effectively. The work to be performed in Q2 will be by ther Finance Business Partners to ensure the definitions are clear and that we are reporting the actual KPI against our plan and target, but there is no responsibility on the data team.
Out of scope for Q2 - These KPIs are contained in systems that are either non-existent or are not planned to be supported by the data team in Q2.
Regardless of classification all KPIs on this page are expected to have linked definitions with known quantities for Plan and Target values.
GitLab KPIs are duplicates of goals of the reports further down this page. GitLab KPIs are the most important indicators of company performance.
We share a spreadsheet with investors called "GitLab Metrics."
We do satisfaction scope on a scale of 1 to 5 how satisfied people are with the experience. We don’t use NPS since that cuts off certain scores and we want to preserve fidelity. We have the following abbreviation letter before SAT, please don’t use SAT without letter before to specify it:
P = product (would you recommend GitLab the product)
T = team-members (would you recommend interviewing here)
A = applicants (would you recommend applying here)
S = support (would you recommend our support followup)
C = unused since customer is ambiguous (can mean product or support, not all users are customers)
E = unused since employee is used by other companies but not by us