This page is the list of KPIs and links to the definitions in the handbook.
In order to maintain a SSOT, KPI definitions live only in the functional section in the handbook, as close to the work as possible. So define performance indicators in the relevant page (for example the adoption page that also contains how the team works and has relevant videos) instead of a (K)PI page.
The Data Team is responsible for maintaining this page.
If a KPI is not defined, create an MR to propose a definition and ask the appropriate business stakeholder to review and merge.
If you remove, add, or change the essence of a KPI, the merge request needs to be approved by the function head and the CEO. Last person approving should merge the MR.
We share a spreadsheet with investors called "GitLab Metrics."
We do satisfaction scope on a scale of 1 to 5 how satisfied people are with the experience.
We don’t use NPS since that cuts off certain scores and we want to preserve fidelity.
We have the following abbreviation letter before SAT, please don’t use SAT without letter before to specify it:
P = product (would you recommend GitLab the product)
T = team-members (would you recommend interviewing here)
A = applicants (would you recommend applying here)
S = support (would you recommend our support followup)
C = unused since customer is ambiguous (can mean product or support, not all users are customers)
E = unused since employee is used by other companies but not by us