The IT Department is part of the Business Technology organization in the Finance division.
The IT Department provides or supports the following functions:
We also provide support for our cross-department system owners for our tech stack applications.
This handbook page focuses on how our department operates internally and the initiatives that we are working on.
Are you looking for help with your access requests, infrastructure, laptop, tech stack applications, etc? Please visit our IT Self Service Knowledge Base at /handbook/it.
Not finding what you're looking for? Please ask in the #it_help Slack channel.
The IT Engineering sub-department is focused on designing, developing, and implementing automation efficiencies using software and systems to improve GitLab's business processes, software systems, and cloud infrastructure. Our team members have one or more specialties that they focus on.
This is also referred to as IT Helpdesk, Team Member Enablement, or Analyst team.
IT Self Service Knowledge Base
Handbook Page
The IT Support team focuses on providing helpdesk support for all of our team members globally with the technologies that are used across the entire organization. These include our collaboration tools (GitLab.com, Google Workspace, Slack, Zoom, etc.), security and compliance tools (1Password, Okta, Jamf, SentinelOne, etc.), laptops and hardware (MacBook Pros, Linux machines, etc.), and most software applications that run on MacOS.
Are you looking for help with your access requests, infrastructure, laptop, tech stack applications, etc? Please visit our IT Self Service Knowledge Base at /handbook/it.
You can see our OKRs in the Business Technology OKR issue tracker.
Our department manages technical projects with a lot of depth and/or breadth that may have a very long descriptive title. This is similar to a confidential project name, however usually has minimal usage outside the IT department and is only for internal initiatives (in collaboration with security teams) to quickly refer to a project as part of our team's morale since we get excited and rally around codenames.
All issues related to these projects exist in internal only projects by default due to security risks. Any public information is linked in the handbook.
We use animated movie and theme park references. We are careful to avoid trademarks and verify wider adoption in the industry.
Initiative Codename | Description |
---|---|
FastPass | Implementation of next-gen access request automation with GitLab Access Manager (GLAM) and migration of existing access request processes, baseline entitlements, and job role entitlements |
Scare Floor | Offboarding Scripts and monitoring alerts |
Teacups | RBAC architecture for Job Family and Department Group with Google Drive permissions |
Hercules | SSO/SCIM migration for tech stack applications |
Wristband | Separate IAM user accounts color-based classifications for contractors, team members, service accounts, elevated admin accounts, etc. |
Name | Role | Business Engagement Focus Areas |
---|---|---|
Rob Rea | Senior Director, IT Operations | Assets, Security, Tech Stack Vendors, Compliance, Helpdesk, etc. |
Peter Kaldis | Senior Manager, IT Systems Engineering | Access Manager, Okta, Google, IT Engineering, Infrastructure |
Michael Beltran | Senior Manager, IT End User Services | End User Services IT Manager |
Eric Rubin | Senior Manager, IT Security Operations | Endpoint Security, Okta, Nira |
Derek Isla | Manager, IT Compliance | IT Compliance |
Name | Role | Timezone Coverage |
---|---|---|
Steve Ladgrove | Senior IT Helpdesk Analyst | APAC |
Jenny Wong | IT Helpdesk Analyst | AMER |
Jeff Ford | IT Helpdesk Analyst | AMER |
Alex Krusiec | IT Helpdesk Analyst | AMER |
Mic Rohr | IT Helpdesk Analyst | AMER |
Max Hirata | IT Helpdesk Analyst | APAC |
Name | Role | Focus Areas (Specialties) |
---|---|---|
Jeff Martin | Staff IT Systems Engineer | Development, Engineering Mgmt, Infrastructure, Demo Systems, Security, Support |
Marcus Whitaker | Senior IT Systems Engineer | Access Management, Okta, Operations |
Dillon Wheeler | IT Systems Engineer | Development, Google, Security |
Mohammed Al Kobaisy | IT Systems Administrator | Infrastructure, Operations, Support |
Vlad Stoianovici | Senior IT Site Reliability Engineer | Infrastructure, Operations, Support |
Name | Role |
---|---|
Sarah Pang | Senior IT Compliance Engineer |
Name | Role |
---|---|
Adam Huss | IT Security Analyst |
Clayton Shank | Senior IT Security Engineer |
As GitLab has grown organically, several departments and functional groups have their own System Administrators ("System Owners") to handle day-to-day management of the tech stack applications that are specific to that department or functional group.
See the Business Technology handbook page to learn more about system owners.