Similar to our Access Request process for team members, we have an access request process for consultants or professional services providers. We track issues related to consultants/professional service providers in the Temporary Service Providers group. Temporary Service Providers need to go through the Professional Services Procurement process before they can be onboarded.
If the vendor requires access to systems to complete work, the vendor manager (ie. the GitLab team member who will manage the relationship with the temporary service provider, generally a people manager) is responsible for creation of a Vendor Access Request and Orientation issue.
Access Request: These issues aren't created in the same location as access requests for team members. Please use the following link to create an AR using the access request template and assign it to yourself and the relevant provisioner(s) for the tools that the professional services provider requires access to. The AR should include only systems that are necessary to the work that the vendor will be performing.
Orientation Issue: To support the service provider through the set up of the most common tools used at GitLab, an orientation issue must be created. Assign to yourself and the professional services provider if they have a GitLab account with the required access.
Please read instructions on how to request access to the following applications (managed by IT):
GSuite/Google Workspace: Google Workspace access (including a @gitlab.com email address) will not be provided unless there are reasons why Temporary Service Providers would require it. Documents and shared drives within G Suite/Google Workspace can be shared outside of GitLab so a @gitlab.com email address isn't required for that purpose. Situations where we would provide access are: