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A customer collaboration project facilitates the collaboration and partnership of the customer and GitLab with dogfooding means. It provides transparency and accountability to all involved parties. Additionally, it enables the teams to continuously exchange documentation and track changes within the teams. The Customer Collaboration Project is typically used when a prospective customer is approaching the stage where a Proof of Value is needed.
The Customer Collaboration Projects are located in a Sub-Group, called gitlab-com/account-management/, of GitLab-com so members of the Sales and Customer Success team can create Projects to collaborate with their customers and prospective customers.
Access is granted to members of the timtams Group (ID: 3174702) on gitlab.com.
The projects are further ordered into Sub-Groups by region:
Projects should be created with a Visibility Level of Private.
The Customer Collaboration Project template contains pre-populated issues, labels, milestones, documentation and information necessary to facilitate a collaboration project with a customer.
The customer's team should be included on the project and begin to work collaboratively together on the success and enablement of the customer and their relationship with GitLab.