Below are select dashboards, with descriptions of what each widget on the dashboards means, in order to help Gainsight users understand what the information is telling them and what action, if any, is required.
Known License Utilizationof =>10%, or the CSM has manually logged a First Value Date if usage data is unavailable, by more than 30 days since their original contract date
Risk Impactfield defined in the CTA details
Risk Reasonfield defined in the CTA details
Container Scanning, and
Secret Detection. This should allow CSMs to gauge the customer's interest in DevSecOps and prompt conversations around up-tiering to Ultimate.
This dashboard is a means for the CSMs to easily answer: 'how I am doing towards our team/individual metric goals?' This dashboard also gives insight on performance against metrics for FY22 president's club. For FY22 the president club metrics for CSMs are: