The Customer Prioritization Framework is currently an MVC and in its initial pilot phase.** Work in progress can be seen on the WG:Prioritization Framework issue board. For any questions or to collaborate, feel reach out to DRI
@gweaver or join the ongoing bi-weekly sync
You can filter dashboard by Customer Success Manager. This will give you all customer requested issues for a CSMs book of business. You can also filter dashboard by a specific customer or prospect. This will give you a customer specific view of their requested issues.
Recently Opened and
Recently Closed dashboard views during your customer cadence calls.
Recently Opened view, CSMs can confirm a customer requested issue has been prioritized by refrencing the
Recently Closed view, CSMs can share the recently released feature requests the customer has interest in. This can help drive frequency of GitLab upgrades.
Customer Drill Down section during Executive Business Reviews to highlight trends in a customers specific feature requests. The
Open User Requests view shows trends of how many open and closed requests the customer has. The
Open User Requests by Issue/Epic Type shows trends of feature requests and bug fixes.
Customers will often ask "Are we the only customer interested in this feature?". To answer this, utilize the
Top Issues/Epics Product Groups For section. This will give you a view of the most requested issues at GitLab.