View the CSM Handbook homepage for additional CSM-related handbook pages.
As part of the CSM's mandate to drive stage adoption and expansion with customers, we need to define exactly what it means to adopt a stage at GitLab. For more information on how stage expansion is recorded and reported on, please visit this page The detail below is a guide to defining what it takes to say a customer has adopted that stage within GitLab. We define stage adoption as >25% of the account using a stage as defined below. Less than 25% (roughly) is presumed to be a pilot or work in progress toward a significant foothold of a stage providing value within the company.
Using 2 of the following:
Usage Discovery Questions:
Usage Discovery Questions:
If there is no data currently being recorded for your customer in version.gitlab.com, you can ask whether they are:
Using data from version.gitlab.com and the Metrics Dictionary you can determine if the customer is doing the following:
Usage Discovery Questions:
If there is no data currently being recorded for your customer in version.gitlab.com, you can ask whether they have:
Using data from version.gitlab.com and the Metrics Dictionary you can determine if the customer is doing the following:
Usage Discovery Questions:
Usage Discovery Questions:
If there is no data currently being recorded for your customer in version.gitlab.com, you can ask whether they have:
Using data from version.gitlab.com and the Metrics Dictionary you can determine if the customer is doing the following:
Usage Discovery Questions:
deployments
and/or environments
in the Usage Ping data).Usage Discovery Questions:
Usage Discovery Questions:
Usage Discovery Questions:
Usage Discovery Questions: