View the CSM Handbook homepage for additional CSM-related handbook pages.
2023-06-15 Note: The approach described below is no longer in active use. The Use Case Adoption Scoring page should be referenced for thresholds and information on the methodology CSMs use for measuring adoption of use cases.
As part of the CSM's mandate to drive stage adoption and expansion with customers, we need to define exactly what it means to adopt a stage at GitLab. For more information on how stage expansion is recorded and reported on, please visit this page The detail below is a guide to defining what it takes to say a customer has adopted that stage within GitLab. We define stage adoption as >25% of the account using a stage as defined below. Less than 25% (roughly) is presumed to be a pilot or work in progress toward a significant foothold of a stage providing value within the company.
Using 2 of the following:
Usage Discovery Questions:
Usage Discovery Questions:
If there is no data currently being recorded for your customer in version.gitlab.com, you can ask whether they are:
Using data from version.gitlab.com and the Metrics Dictionary you can determine if the customer is doing the following:
Usage Discovery Questions:
If there is no data currently being recorded for your customer in version.gitlab.com, you can ask whether they have:
Using data from version.gitlab.com and the Metrics Dictionary you can determine if the customer is doing the following:
Usage Discovery Questions:
Usage Discovery Questions:
If there is no data currently being recorded for your customer in version.gitlab.com, you can ask whether they have:
Using data from version.gitlab.com and the Metrics Dictionary you can determine if the customer is doing the following:
Usage Discovery Questions:
deployments
and/or environments
in the Usage Ping data).Usage Discovery Questions:
Usage Discovery Questions:
Usage Discovery Questions:
Usage Discovery Questions: