Process

Implementation Engineering Workflows

Project Process

  1. Manager, Professional Services: Once an SOW has been approved and moved for Closed Won, assign an Implementation Engineer.
  2. Manager, Professional Services: Send welcome e-mail
  3. Implementation Engineer: Begins project with processes defined here.
  4. Implementation Engineer: Starts financal wrap-up process.
  5. Manager, Professional Services: Schedule blameless post-mordem

Quote to Sign-off Process

This is an overview of the entire process for a services engagement from discovery of the customer's needs to the sign-off from the customer.

See Professional Services Business Operations