View the Customer Success homepage for additional Customer Success handbook content.
The following page provides access to the Customer Success playbooks to assist in the process of selling, driving adoption, and ultimately delivering more value to customer via GitLab's DevOps platform. These playbooks will include original content as well as links to other parts of the handbook.
Procedure: Outline the steps to discover, position, lead value discussions, and drive adoption (TAM only). The will be driven and tracked via Gainsight.
Positioning: Stage and use case value proposition and positioning with supporting collateral.
Discovery: Discussion tools (e.g., discovery questions) using Command Plan approach.
Adoption: Adoption-related reference materials to accelerate adoption.
TAM's create playbooks to provide a prescriptive methodology to help with customer discussions around certain aspects of GitLab.
Internal to GitLab Only