Continuous Delivery (CD) / Release Stage Playbook

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4. Continuous Delivery (CD) / Release Stage Playbook

On this page

• On this page
  • Procedure
  • Discovery
  • Positioning
  • Adoption
  • Reporting and Metrics
  • Learning Resources

View the Customer Success homepage for additional Customer Success handbook content.

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Procedure

The following are the recommended steps to discover, position, lead value discussions, and drive adoption (CSM only).

Discovery

The following are recommended questions for discovering customer needs.

Positioning

• Competitive Assessments
• Demo guides and recordings

Adoption

• Product documentation (Content owner: Product and Engineering Teams)
• Training assets
• Paid services
• Adoption Map

Feature / Use Case	Free	Premium	Ultimate

Reporting and Metrics

• Link to product analytics metrics

Learning Resources

• Customer Use Case CD
• CS Skills Exchange: CD Deep Dive: coming soon