Gitlab takes our customer's success very seriously. In Professional Services (PS) we strive to provide a first class experience for our engagements.
Each services engagement will include a Project Plan compiled based on the Statement of Work (SOW) and other discussions the PS team has with the customer. This can include a Gantt chart, spreadsheet, or another form of plan.
Each service engagement will have a Google Sheet that shows the contracted revenue and the estimated cost measured in hours or days of effort required to complete the engagement. The cost estimate must be completed prior to SoW signature and attached to the opportunity in SFDC.
Sr. PS Project Coordinator: Once an SOW has been approved and moved for Closed Won, PS project/ issue is created and assigned a project owner. This can be Project Manager, Technical Project Manager, or Professional Services Engineer (PSE).
Sr. PS Project Manager or Technical Project Manager: Complete this sign off workflow