Solutions Architects (SA) are the trusted advisors to GitLab prospects and customers during the presales motion, demonstrating how the GitLab application and GitLab Professional Services address common and unique business requirements. SA's add value to GitLab by providing subject matter expertise and industry experience throughout the sales process.
SA's identify and propose comprehensive solutions to complex business problems and workflow scenarios after compiling inputs from customer conversations. Desired inputs include pain points, role-based visibility concerns, opportunities for improved efficiencies, current technologies and tools, corporate initiatives, target outcomes and more. SA's also act as the technical liaison between the sales team and other groups within GitLab, engaging GitLab employees from other teams as needed in order meet the needs of the customer.
The Strategic Field Organization is a team of Principal Solutions Architects that support global strategic sales opportunities and customers. This team collaborates with the regional account teams to work together on large engagements that require a higher degree of strategic planning, consulting, executive-level technical leadership, and internal GitLab cross-departmental collaboration.
Alliance and Channel Solutions Architects are the trusted advisors to our channel resellers, professional serivices partners, and strategic alliances partners. The focus of this team is to develop relationships and provide technical assistance and leadership to drive joint GTM strategies and ensure our partners are successful with GitLab.
In addition to core responsibilities, Solutions Architects may assist in other client-facing activities aligned to Content Marketing or Strategic Marketing such as blogs, videos, webinars, presentations and industry trade show presence. Some examples are listed below:
See the Solutions Architect role description for additional details.
This is the Solution Architect handbook. If you see any typos, copywriting improvements or content clarifications you'd like to contribute, please create a merge request and ask your managers to merge. Please add the label "SA-HANDBOOK" to your merge request, and post a link to the solutions-architects slack channel, mentioning @sa_leaders, as a heads up and so we can thank you! Since we have a bias for action, we trust your judgement.