Technical Account Management

Technical Account Management Handbook

The Technical Account Team is part of Customer Success. The goal of the team is to deliver value to all customers by engaging in a consistent, repeatable, scalable way across defined segments (Strategic, Large, Mid-Market) so that customers see the value in their GitLab investment, and we retain and drive growth in our customer base.

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Providing guidance, planning and oversight while leveraging adoption and technical best practices. The Technical Account Manager is the key partner helping customers achieve their strategic objectives and maximum value from their investment in GitLab. Additionally, the TAM serves as the liaison between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services and others.


Customer Segmentation Tier Levels

Tier 1

Tier 2

Tier 3

Engagement Models Defined