During customer onboarding, these fields should be filled out in Gainsight. Deployment types definitions for customer attributes on the Gainsight C360:
Customer Conversion Source
The purpose is understanding where the customer came from — this is about sourcing (e.g., marketing/SDR'ing as an analogy). Each customer should fit into one of three buckets regardless of when they started using GitLab:
Community conversion (first value waived) - A customer who was using the free community version and is converting (or converted) to a paid subscription tier.
New Customer - This is a brand new customer who doesn’t (or didn't) have an existing GitLab deployment.
Existing - New TAM (first value waived) - The customer was already a paying customer and is being (or was) assigned a TAM (e.g., upgraded from a small deployment to large).
What is the customer's main deployment type?
Self-managed - on-premises
Self-managed - cloud
Self-managed - hybrid
Self-managed and GitLab.com
Addresses the question of who did the work to deploy them?
Logs what (cloud) provider the customer uses or if they're on-premises
Git is a trademark of Software Freedom Conservancy and our use of 'GitLab' is under license