Support Career Framework: Intermediate Support Engineer

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4. Support Career Framework: Intermediate Support Engineer

Maintained by:

Eric Johnson

@edjdev

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• Intermediate Support Engineer
  • Leadership Competencies
  • Technical Competencies
  • Values Alignment

Intermediate Support Engineer

Support Framework | Engineering Framework

Intermediate Support Engineers at GitLab are expected to exhibit the following competencies:

• Leadership Competencies
• Technical Competencies
• Values Alignment

Leadership Competencies

• Assumes goodwill, and is able to disagree and commit.
• Capable of delivering work despite periodical distractions.
• Constructively raises concerns.
• Communicate in a clear, timely and, effective manner.
• Capable of adapting their messaging to technical audience.

• Understand organization structure and processes.

• Intermediate Leadership Competency 1
• Intermediate Leadership Competency 2
• Intermediate Leadership Competency 3

Technical Competencies

• Considers quality, security, and performance of assigned tasks.
• Independently plan, estimate and, deliver small and moderate solutions.
• Seek guidance when blocked and iterate to a solution.
• Performs thorough reviews within their domain and provides helpful feedback to team members.

• Encourages participation and engages with contributions from those in the community.

• Intermediate Technical Competency 1
• Intermediate Technical Competency 2
• Intermediate Technical Competency 3

Values Alignment

• Adhere to the Intermediate Collaboration Competencies
• Adhere to the Intermediate Results Competencies
• Adhere to the Intermediate Efficiency Competencies
• Adhere to the Intermediate Diversity, Inclusion & Belonging Competencies
• Adhere to the Iteration Competencies
• Adhere to the Intermediate Transparency Competencies

Support Framework | Engineering Framework