Communicates clearly and effectively, both written and verbally, when advising, setting expectations, or suggesting. improvements. This applies whether interacting with team members, customers, or the wider community.
Able to deliver work, even when given unclear requirements, within the context of their team.
Demonstrates knowledge about how their group and stage fit into the larger business.
Able to suggest alternative solutions to customer problems based on what they know about other areas of GitLab.
Looks for opportunities for process improvements within their team and works with others to implement process changes.
Assists others with difficult issues
Engages with other teams to resolve issues
Mentors teammates on debugging techniques and GitLab internals
Disseminates their expertise to the team via deep dives
Involved with hiring new Support Engineers
Contributes to the team’s understanding of quality and how it impacts the team’s domain with respect to their role.
Able to take on large issues with vague requirements.
Able to resolve complex challenges.
Acts as a Coach and Mentor to others.
Able and willing to debug and resolve complex problems
Notices and escalates and emerging issues
Becomes involved with issues that are likely to breach
due to their complexity.