Support Agent Compensation Roadmap



82000 at the intermediate level in San Francisco, CA USA


Attribute Grade Comment
Materials B The description and career development materials need to be unified.
Recruiting A We are attracting top candidates, and are routinely on or above our hiring plan.
Employee Satisfaction B Current team is very efficient globally, creating automations to solve repetitive issues, and eager for career path forward.
External Comparables B The role is at the 50th percentile based on our market data.
Internal Comparables C We have no internal comparables.
Bonus B Utilizing discretionary but should consider annual at senior levels when reviewing global approach.

Attribute Descriptions

Grading Rubric


As of April 2, 2019 we believe we should advocate for the following: