Support Agent Compensation Roadmap

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Benchmark

82000 at the intermediate level in San Francisco, CA USA

Grades

Attribute Grade Comment
Materials B The description and career development materials need to be unified.
Recruiting A We are attracting top candidates, and are routinely on or above our hiring plan.
Employee Satisfaction B Current team is very efficient globally, creating automations to solve repetitive issues, and eager for career path forward.
External Comparables B The role is at the 50th percentile based on our market data.
Internal Comparables C We have no internal comparables.
Bonus B Utilizing discretionary but should consider annual at senior levels when reviewing global approach.

Attribute Descriptions

Grading Rubric

Recommendation

As of April 2, 2019 we believe we should advocate for the following: