The Service Desk SEG is a Single-Engineer Group within our Incubation Engineering Department. Our aim is to create a convenient and low cost alternative to third party tools by integrating a seamless experience for our customers to bridge the gap between developers and support staff.
We have a Service Desk offering in GitLab that we'd like to make an integral part of the GitLab support workflow. We have early usage, and a community of prolific contributors, however internally this work has been deprioritized. and this is a great opportunity for the Incubation Engineering department to make the next stage of development that meets customer needs.
We are actively hiring for this role, please check the requirements on our Careers page.
We are not looking to directly compete with established competitors in this area, but believe there is an opportunity to bring developers closer to customer issues.
You’d need to have a strong opinion on how Service Desk can fit in with GitLab, and work with customers, product managers and collaborators to deliver this.
Git is a trademark of Software Freedom Conservancy and our use of 'GitLab' is under license