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On this page Status Status Page
Incident Management How we handle incidents
Change Management How we manage changes to
Workflow How may we be of service?    
Issue Trackers Infrastructure: Milestones, OnCall Production: Incidents, Changes, Deltas Delivery
Slack Channels #infrastructure-lounge, #database #alerts, #production #g_delivery
Operations Runbooks (please contribute!) On-call: Handover Document, Reports  

Other Pages Architecture Environments Monitoring Performance
Production SRE Onboarding Readiness Guide Database Reliability On-call Handover


The Infrastructure Department is the primary responsible party for the availability, reliability, performance, and scalability of all user-facing services (most notably, the largest production GitLab Installation on the planet). Other departments and teams contribute greatly to these attributes of our service as well. In these cases it is the responsibility of the Infrastructure Department to close the feedback loop with monitoring and metrics to drive accountability.


We are a blend of operations gearheads and software crafters that apply sound enginering principles, operational discipline and mature automation to make ready for mission-critical customer workloads. We strive for excellence every day by living and breathing GitLab's values as our guiding operating principles in every decision we make and every action we take.

Blueprints, Designs, and OKRs

Blueprints are intended to scope flesh out our initial thinking about specific problems and issues we are facing (topical) and outline overall Infrastructure priorities and focus for a given quarter (quarterly). Blueprints are sketches whose purpose is to foster and frame discussion around Infrastructure topics, most of which will yield designs and OKRs, which qualify and quantify objectives and key results.

Design plays a significant role in how we produce technical solutions to meet the challenges we face in making ready for mission-critical workloads.


GitLab is a widely distributed company, and we aim to work asynchronously most of the time. There are times, however, when we must get together to discuss topics in real time, and thus, we do have some meetings scheduled. Infrastructure has four primary meetings.


The Infrastructure Department is comprised of four teams teams:

For details on the Department's structure, see the Infrastructure Teams Handbook section.

SRE Stable Counterparts

Every SRE is aligned with an engineering team. Each SRE can help the teams at each stage of the process. Planning, discovery, implementation, and further iteration. The area an SRE is responsible for is part of their title, e.g. "SRE, Plan, Monitor." You can see which area of the product each SRE is aligned with in the team org chart.

Multiple SREs are aligned with areas of the product. This area will be listed on the team page under their title as an expertise, e.g. "Plan expert." This way there is a team of SREs available to provide help in the case that another is out of the office or busy with another incident or team.