| GitLab.com Status | Status Page | Getting help | How to get help |
| Incidents | Incident response | Changes | Managing changes |
| State | Production Board | On-Call Board | |
| Issue Trackers | Incidents, Hotspots | Changes | Deltas |
| Slack Channels | #incident-management | #alerts | #production |
| Operations | Runbooks | On-call | Handover Document, Reports |
The Production Board keeps track of the state of Production, showing, at a glance, incidents, hotspots, changes and deltas related to production, and it also includes on-call reports.
There are four types of issues related to production, denoted by labels:
| Label | Description |
|---|---|
incident |
Incidents are anomalous conditions where GitLab.com is operating below established SLOs. |
hotspot |
Hotspots identify threats that are likely to become incidents if not addressed but that we are unable to address right away. |
change |
Changes are scheduled changes through mainatenance windows. |
delta |
Deltas reflect devitations from standard configuration that will eventually merge into the standard. |
The Production Board is groomed by the IMOC/CMOC on a daily basis, and we strive to keep it both clean and lean.
