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Board

GitLab.com Status Status Page Getting help How to get help
Incidents Incident response Changes Managing changes
State Production Board On-Call Board  
Issue Trackers Incidents, Hotspots Changes Deltas
Slack Channels #incident-management #alerts #production
Operations Runbooks On-call Handover Document, Reports

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The Production Board

The Production Board keeps track of the state of Production, showing, at a glance, incidents, hotspots, changes and deltas related to production, and it also includes on-call reports.

There are four types of issues related to production, denoted by labels:

Label Description
incident Incidents are anomalous conditions where GitLab.com is operating below established SLOs.
hotspot Hotspots identify threats that are likely to become incidents if not addressed but that we are unable to address right away.
change Changes are scheduled changes through mainatenance windows.
delta Deltas reflect devitations from standard configuration that will eventually merge into the standard.

Logistics

The Production Board is groomed by the IMOC/CMOC on a daily basis, and we strive to keep it both clean and lean.