Reliability Engineering

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3. Engineering
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5. Team
6. Reliability Engineering

On this page

• On this page
• Common Links
• Mission
• Vision
  • Key Metrics
• Team
  • Team Members

Common Links

Workflow	How may we be of service?	GitLab.com Status	STATUS
Issue Trackers	Infrastructure: Milestones, OnCall	Production: Incidents, Changes, Deltas	Delivery
Slack Channels	#sre-lounge, #database	#alerts, #production	#g_delivery
Operations	Runbooks (please contribute!)	On-call: Handover Document, Reports

Mission

Reliability Engineering teams are the gatekeepers and primary caretakers of the operational environment hosting all of GitLab's user-facing services (most notably GitLab.com), focusing on their availability, performance and scalability through reliability considerations.

Vision

Reliability Engineering team are composed of DBREs and SREs. As the role titles indicate, they have different areas of specialty but focus on the reliability of the environment as the unifying goal.

Reliability Engineering teams own the following operational processes:

• change management
• incident management
• delta management

The teams' overarching goal with respect to these processes is to outdate them through automation.

Key Metrics

Key metrics related to this group include:

• Uptime: of the operational environment at large and of services, subsystems and components.
• Incidents: alerts (including false positives), count, length (elapsed time), outages, escalations
• Deployments: count, length (elapsed time), “good” vs “bad”
• Efficiencies: manual vs automated tasks, (unexpected) interrupts

Team

Each member of the Site Reliability Team is part of this vision:

• Each team member is able to work on all team projects
• The team is able to reach a conclusion independently all the time, consensus most of the time
• Career development paths are clear
• Team creates a database of knowledge through documentation, training sessions and outreach

Team Members

The following people are members of the Reliability Engineering Teams:

Person	Role
Anthony Sandoval	Engineering Manager, Reliability Engineering (AS)
Andreas Brandl	Senior Database Reliability Engineer, Enablement
Henri Philipps	Senior Site Reliability Engineer, Verify & Release
Craig Barrett	Senior Site Reliability Engineer, Configure & Plan

Person	Role
Dave Smith	Engineering Manager, Reliability Engineering (DS)
John Northrup	Site Reliability Engineer, Verify & Release
Alejandro Rodríguez	Site Reliability Engineer, Geo
Devin Sylva	Senior Site Reliability Engineer, Manage
John T Skarbek	Senior Site Reliability Engineer, Secure
Cameron S McFarland	Senior Site Reliability Engineer
Casey Allen Shobe	Senior Database Reliability Engineer, Ops

Person	Role
Jose Cores Finotto	Engineering Manager, Reliability Engineering (JF)
Ahmad Sherif	Site Reliability Engineer, Monitor
Amarbayar Amarsanaa	Senior Site Reliability Engineer, Distribution & Package
Yun Guo	Senior Database Reliability Engineer, Dev
Hendrik Meyer	Site Reliability Engineer, Create