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Engineering Function Performance Indicators Maturity

Summary

This page contains a table of performance indicators order by their maturity (ascending) so we can understand which ones we need to focus on building. Maturity has to do with the state of the automation, not the metric itself.

Other PI Pages

Maturity Legend

Level Meaning
Level 3 of 3 Has a description, target, and Sisense embed (if public) or URL (or not).
Level 2 of 3 Missing one of: description, target, or Sisense embed (if public) or URL (or not).
Level 1 of 3 Missing two of: description, target, or Sisense embed (if public) or URL (or not).
Level 0 of 3 Missing a description, a target, and Sisense embed (if public) or URL (or not).

Performance Indicators by Maturity

Name Organization Maturity Reason(s)
Qty. of Case Studies published per month Marketing Level 0 of 3
  • Needs a definition
  • Needs a target
  • Needs Sisense Embed Info
Monthly new bugs per stage group Quality Department Level 1 of 3
  • Needs a target
Open and close severity::1-severity::2 product defects per month Quality Department Level 1 of 3
  • Needs a target
Mean time to resolve severity::1-severity::2 bugs Quality Department Level 1 of 3
  • Needs a target
GitLab.com Performance Infrastructure Department Level 1 of 3
  • Needs a target
Pay Equality People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Spend per Team Member People Success Level 1 of 3
  • Needs a target
  • Needs a url
Compliance, data retention and implementation People Success Level 1 of 3
  • Needs a target
  • Needs a url
Google drive documentation People Success Level 1 of 3
  • Needs a target
  • Needs a url
Implementation of audits across Team Member Experience tasks People Success Level 1 of 3
  • Needs a target
  • Needs a url
Team Member Referrals Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Recruiting Operations & Insights Average Time to Project Completion Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Recruiting Operations & Insights Service Desk Vendor Support Tickets Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced Offers Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced Candidates Moved to the Reference Check Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Hires Conversion Rate Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Offer Conversion Rate Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Interview Conversion Rate Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Phone Screens Scheduled by a Sourcer Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced Prospects Submitted Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Social Referrals Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Recruiting or Hiring Manager LinkedIn Seat Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Candidate Time per Stage Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Active Users with a Recruiting or Hiring Manager LinkedIn Seat Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Community Channel Response Time Marketing Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Lead follow-up response time Marketing Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Scalable Employment Solution Finance Team Level 2 of 3
  • Needs Sisense Embed Info
New hire location factor - Finance Team Finance Team Level 2 of 3
  • Needs a definition
Active SMAU for Paying Customers Sales Level 2 of 3
  • Needs a url
Quality Non-Headcount Plan vs Actuals Quality Department Level 2 of 3
    Average duration of end-to-end test suite execution on CE/EE master branch Quality Department Level 2 of 3
      Ratio of quarantine vs total end-to-end tests in CE/EE master branch Quality Department Level 2 of 3
        New issue first triage SLO Quality Department Level 2 of 3
          Ratio of bugs triaged with Severity (and priority) Quality Department Level 2 of 3
            The ratio of closed (not merged MRs) vs merged MRs over time. Quality Department Level 2 of 3
              ARR by Annual Cohort Corporate Finance Level 2 of 3
              • Needs a target
              Capital Consumption vs Plan Corporate Finance Level 2 of 3
              • Needs a target
              Infrastructure Non-Headcount Plan vs Actuals Infrastructure Department Level 2 of 3
                GitLab.com Availability Infrastructure Department Level 2 of 3
                  Infrastructure Hosting Cost vs Plan Infrastructure Department Level 2 of 3
                    GitLab.com known application scaling bottlenecks Infrastructure Department Level 2 of 3
                      Infrastructure Discretionary Bonus Rate Infrastructure Department Level 2 of 3
                        Infrastructure Department Corrective Action SLO Infrastructure Department Level 2 of 3
                          Support Non-Headcount Plan vs Actuals Customer Support Department Level 2 of 3
                            Support Discretionary Bonus Rate Customer Support Department Level 2 of 3
                              Package, Package:Package - SMAU, GMAU - Count of users publishing/installing packages Ops Section Level 2 of 3
                              • Needs Sisense Embed Info
                              Package:Package - Paid GMAU - Count of paid users using the Dependency Proxy Ops Section Level 2 of 3
                              • Needs Sisense Embed Info
                              Package:Package - AMAU - Count of users publishing packages Ops Section Level 2 of 3
                              • Needs Sisense Embed Info
                              Package:Package - AMAU - Count of users installing packages Ops Section Level 2 of 3
                              • Needs Sisense Embed Info
                              Release:Progressive Delivery:Feature Flags - AMAU - Unique users triggering feature flag toggles Ops Section Level 2 of 3
                              • Needs Sisense Embed Info
                              Release:Progressive Delivery:Continuous Delivery - AMAU - Unique users triggering pipelines with automatic deployments (no manual jobs) Ops Section Level 2 of 3
                              • Needs Sisense Embed Info
                              Release:Progressive Delivery:Review Apps - AMAU - Unique users triggering pipelines that created a review app Ops Section Level 2 of 3
                              • Needs Sisense Embed Info
                              Release:Progressive Delivery:Advanced Deployments - AMAU - Count of unique users using Canary or Incremental Rollout Ops Section Level 2 of 3
                              • Needs Sisense Embed Info
                              Release:Progressive Delivery:Deployment to AWS - AMAU - Count of users using AutoDevOps or Ci templates to deploy to AWS Ops Section Level 2 of 3
                              • Needs Sisense Embed Info
                              Monitor:Health - GMAU - Unique users that interact with Alerts and Incidents Ops Section Level 2 of 3
                              • Needs Sisense Embed Info
                              Monitor:APM (Legacy) - Other - Total unique users that view metrics or logs Ops Section Level 2 of 3
                              • Needs a target
                              Development Non-Headcount Plan vs Actuals Development Department Level 2 of 3
                                Development Discretionary Bonus Rate Development Department Level 2 of 3
                                  Response to Community SLO Development Department Level 2 of 3
                                    Backend Unit Test Coverage Development Department Level 2 of 3
                                      Say Do Ratios Development Department Level 2 of 3
                                        Largest Contentful Paint (LCP) Development Department Level 2 of 3
                                          Release Agreement Acceptance People Success Level 2 of 3
                                          • Needs Sisense Embed Info
                                          Percent of team members over compensation band People Success Level 2 of 3
                                          • Needs a url
                                          Top of Funnel Diversity Recruiting Level 2 of 3
                                          • Needs Sisense Embed Info
                                          Recruiting Operations & Insights Project Completion Rate Recruiting Level 2 of 3
                                          • Needs a target
                                          Interviewer Effectiveness Recruiting Level 2 of 3
                                          • Needs a target
                                          Pipe-to-spend per marketing activity Marketing Level 2 of 3
                                          • Needs Sisense Embed Info
                                          Marketing efficiency ratio Marketing Level 2 of 3
                                          • Needs Sisense Embed Info
                                          LTV / CAC ratio Marketing Level 2 of 3
                                          • Needs Sisense Embed Info
                                          New Unique Web Visitors (about.gitlab.com) Marketing Level 2 of 3
                                          • Needs a target
                                          Total Web Sessions (about.gitlab.com) Marketing Level 2 of 3
                                          • Needs a target
                                          Pipeline coverage Marketing Level 2 of 3
                                          • Needs Sisense Embed Info
                                          50% or more SOV compared to most published competitor Marketing Level 2 of 3
                                          • Needs Sisense Embed Info
                                          Increase partner focused media coverage by 25% in FY21 Marketing Level 2 of 3
                                          • Needs Sisense Embed Info
                                          Increase amount of remote work focused media coverage by 50% in FY21 over FY20 Marketing Level 2 of 3
                                          • Needs Sisense Embed Info
                                          Manage:Access - GMAU - MAU Using Enhanced Authentication Dev Section Level 2 of 3
                                          • Needs Sisense Embed Info
                                          Manage:Access - Paid GMAU - MAU Using Paid SAML Dev Section Level 2 of 3
                                          • Needs Sisense Embed Info
                                          Manage:Compliance - Paid GMAU - MAU Viewing Compliance Features Dev Section Level 2 of 3
                                          • Needs Sisense Embed Info
                                          Manage:Compliance - Other - Total Compliance Actions Dev Section Level 2 of 3
                                          • Needs Sisense Embed Info
                                          Manage:Import - GMAU - MAU importing Dev Section Level 2 of 3
                                          • Needs Sisense Embed Info
                                          Plan:Certify - Paid GMAU - MAU Interacting with Requirements Dev Section Level 2 of 3
                                          • Needs Sisense Embed Info
                                          Create - SMAU - MAU Conducting Git Write Operations Dev Section Level 2 of 3
                                          • Needs Sisense Embed Info
                                          Create:Gitaly - Other - Availability Dev Section Level 2 of 3
                                          • Needs Sisense Embed Info
                                          Create:Knowledge - Other - Design Management Git Write Operations Dev Section Level 2 of 3
                                          • Needs Sisense Embed Info
                                          Create:Knowledge - Other - Wiki Git Write Operations Dev Section Level 2 of 3
                                          • Needs Sisense Embed Info
                                          Create:Ecosystem - GMAU - MAU of any integration Dev Section Level 2 of 3
                                          • Needs Sisense Embed Info
                                          Create:Ecosystem - Other - Integrations managed at Group or Instance level Dev Section Level 2 of 3
                                          • Needs Sisense Embed Info
                                          UX Non-Headcount Plan vs Actuals UX Department Level 2 of 3
                                            UX Discretionary Bonus Rate UX Department Level 2 of 3
                                              Engineering Non-Headcount Plan vs Actuals Engineering Function Level 2 of 3
                                                Diversity Engineering Function Level 2 of 3
                                                  Team Member Retention Engineering Function Level 2 of 3
                                                    Engineering Discretionary Bonus Rate Engineering Function Level 2 of 3
                                                      Feature Maintenance Merge Requests Quality Department Level 2 of 3
                                                      • Needs a target
                                                      Feature Addition Merge Requests Quality Department Level 2 of 3
                                                      • Needs a target
                                                      Bug Merge Requests Quality Department Level 2 of 3
                                                      • Needs a target
                                                      Enablement - Section PPI - Median End User Latency Enablement Section Level 2 of 3
                                                      • Needs Sisense Embed Info
                                                      Enablement:Geo - Paid GMAU - Number of unique users utilizing a Geo secondary Enablement Section Level 2 of 3
                                                      • Needs Sisense Embed Info
                                                      Enablement:Global Search - Paid GMAU - The number of unique paid users per month Enablement Section Level 2 of 3
                                                      • Needs Sisense Embed Info
                                                      Enablement:Database - Group PPI - Database Query Apdex (100ms target, 250ms tolerable) Enablement Section Level 2 of 3
                                                      • Needs Sisense Embed Info
                                                      Enablement:Infrastructure - Paid GMAU - Number of unique paid users that perform an action on GitLab.com Enablement Section Level 2 of 3
                                                      • Needs Sisense Embed Info
                                                      Secure:Static Analysis - Paid GMAU - Paid users running SAST Secure and Defend Section Level 2 of 3
                                                      • Needs Sisense Embed Info
                                                      Secure:Static Analysis - Paid GMAU - Paid users running Secret Detection Secure and Defend Section Level 2 of 3
                                                      • Needs Sisense Embed Info
                                                      Secure:Composition Analysis - Paid GMAU - Paid users running any SCA scanners Secure and Defend Section Level 2 of 3
                                                      • Needs Sisense Embed Info
                                                      Secure:Fuzz Testing - Paid GMAU - Paid users running fuzz testing Secure and Defend Section Level 2 of 3
                                                      • Needs Sisense Embed Info
                                                      Secure:Threat Insights - Paid GMAU - Paid users interacting with Secure UI Secure and Defend Section Level 2 of 3
                                                      • Needs Sisense Embed Info
                                                      Security Non-Headcount Plan vs Actuals Security Department Level 2 of 3
                                                        MTTM (Mean-Time-To-Mitigation) for severity::1-severity::2-severity::3 security vulnerabilities Security Department Level 2 of 3
                                                          Average age of currently open bug bounty vulnerabilities by severity Security Department Level 2 of 3
                                                            Net vulnerability count for each month Security Department Level 2 of 3
                                                              Volume of accounts mitigated for abusive activity over time Security Department Level 2 of 3
                                                                HackerOne budget vs actual (with forecast of 'unknowns') Security Department Level 2 of 3
                                                                  Security Risk Heatmap Security Department Level 2 of 3
                                                                    SIRT (former Security Operations) Page Volume Security Department Level 2 of 3
                                                                      Security Control Health Security Department Level 2 of 3
                                                                        Security Impact on IACV Security Department Level 2 of 3
                                                                          Cost of abuse Security Department Level 2 of 3
                                                                            HackerOne outreach and engagement Security Department Level 2 of 3
                                                                              Security Response Times Security Department Level 2 of 3
                                                                                Security Discretionary Bonus Rate Security Department Level 2 of 3
                                                                                  Direct signup ARR growth rate Product Level 2 of 3
                                                                                  • Needs a target
                                                                                  Free to paid ARR growth rate Product Level 2 of 3
                                                                                  • Needs a target
                                                                                  Category Maturity Achievement Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Paid Net Promoter Score (PNPS) Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Active Hosts Product Level 2 of 3
                                                                                  • Needs a target
                                                                                  New hire location factor Product Level 2 of 3
                                                                                  • Needs a definition
                                                                                  Refunds processed as % of orders Product Level 2 of 3
                                                                                  • Needs a target
                                                                                  Acquisition impact Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Stage Monthly Active Clusters (SMAC) Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Group Monthly Active Users (GMAU) Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Paid Group Monthly Active Users (Paid GMAU) Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Action Monthly Active Users (AMAU) Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Active Churned User Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Active Retained User Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Paid User Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Paid UMAU Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Monthly Active Namespace (MAN) Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Active Churned Group Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Active Retained Namespace Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  New Namespace Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Paid Namespace Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Paid MAG Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Product Tier Upgrade/Downgrade Rate Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Lost instances Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  User Return Rate Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Churn Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Stage Monthly Active Namespaces (SMAN) Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Action Monthly Active Namespaces (AMAN) Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Acquisition success Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Sourced pipeline Product Level 2 of 3
                                                                                  • Needs Sisense Embed Info
                                                                                  Average days to close Finance Team Level 3 of 3
                                                                                    Deliver Quantified Savings Finance Team Level 3 of 3
                                                                                      IACV vs Plan Sales Level 3 of 3
                                                                                        Field Efficiency Ratio Sales Level 3 of 3
                                                                                          IACV Efficiency Sales Level 3 of 3
                                                                                            TCV vs Plan Sales Level 3 of 3
                                                                                              ARR YoY Sales Level 3 of 3
                                                                                                Win Rate Sales Level 3 of 3
                                                                                                  Percent of Ramped Reps at or Above Quota Sales Level 3 of 3
                                                                                                    Percent of Ramping Reps at or Above 70% of Quota Sales Level 3 of 3
                                                                                                      Net Retention Sales Level 3 of 3
                                                                                                        Gross Retention Sales Level 3 of 3
                                                                                                          ProServe Revenue vs Cost Sales Level 3 of 3
                                                                                                            Services Attach Rate for Strategic Sales Level 3 of 3
                                                                                                              Self-serve Sales Ratio Sales Level 3 of 3
                                                                                                                Licensed Users Sales Level 3 of 3
                                                                                                                  ARPU Sales Level 3 of 3
                                                                                                                    New Hire Location Factor Sales Level 3 of 3
                                                                                                                      Quality Hiring Actual vs Plan Quality Department Level 3 of 3
                                                                                                                        Quality Department New Hire Average Location Factor Quality Department Level 3 of 3
                                                                                                                          Quality Average Location Factor Quality Department Level 3 of 3
                                                                                                                            Quality Handbook Update Frequency Quality Department Level 3 of 3
                                                                                                                              Quality Discretionary Bonus Rate Quality Department Level 3 of 3
                                                                                                                                Review App deployment success rate for GitLab Quality Department Level 3 of 3
                                                                                                                                  GitLab project master pipeline success rate Quality Department Level 3 of 3
                                                                                                                                    Average merge request pipeline duration for GitLab Quality Department Level 3 of 3
                                                                                                                                      Quality Department Narrow MR Rate Quality Department Level 3 of 3
                                                                                                                                        Average cost per merge request pipeline for GitLab Quality Department Level 3 of 3
                                                                                                                                          Average total pipeline cost per merge request for GitLab Quality Department Level 3 of 3
                                                                                                                                            severity::1 open bugs past target SLO Quality Department Level 3 of 3
                                                                                                                                              severity::2 open bugs past target SLO Quality Department Level 3 of 3
                                                                                                                                                Software Engineer in Test Gearing Ratio Quality Department Level 3 of 3
                                                                                                                                                  Engineering Productivity Engineer Gearing Ratio Quality Department Level 3 of 3
                                                                                                                                                    Quality Engineering Manager Gearing Ratio Quality Department Level 3 of 3
                                                                                                                                                      Unique Community Contributors per Month Quality Department Level 3 of 3
                                                                                                                                                        Community MR Coaches per Month Quality Department Level 3 of 3
                                                                                                                                                          Community Contribution Mean Time to Merge Quality Department Level 3 of 3
                                                                                                                                                            Percent of Feature Community Contribution MRs Quality Department Level 3 of 3
                                                                                                                                                              Percent of sent Slack messages that are not DMs Chief of Staff Team Level 3 of 3
                                                                                                                                                                Throughput for the CoST Chief of Staff Team Level 3 of 3
                                                                                                                                                                  Executive Time for the CEO Chief of Staff Team Level 3 of 3
                                                                                                                                                                    Average Days Sales Outstanding (DSO) Finance Team Level 3 of 3
                                                                                                                                                                      Capital Efficiency Ratio Corporate Finance Level 3 of 3
                                                                                                                                                                        Gross margin Corporate Finance Level 3 of 3
                                                                                                                                                                          Runway Corporate Finance Level 3 of 3
                                                                                                                                                                            Accounts Receivable Aging Greater Than 90 Days Finance Team Level 3 of 3
                                                                                                                                                                              Infrastructure Hiring Actual vs Plan Infrastructure Department Level 3 of 3
                                                                                                                                                                                Mean Time To Production (MTTP) Infrastructure Department Level 3 of 3
                                                                                                                                                                                  Infrastructure Hosting Cost per GitLab.com Monthly Active Users Infrastructure Department Level 3 of 3
                                                                                                                                                                                    Infrastructure Average Location Factor Infrastructure Department Level 3 of 3
                                                                                                                                                                                      Infrastructure Handbook Update Frequency Infrastructure Department Level 3 of 3
                                                                                                                                                                                        Infrastructure Department Narrow MR Rate Infrastructure Department Level 3 of 3
                                                                                                                                                                                          Infrastructure Department New Hire Average Location Factor Infrastructure Department Level 3 of 3
                                                                                                                                                                                            Customer Support Margin Customer Support Department Level 3 of 3
                                                                                                                                                                                              Support Hiring Actual vs Plan Customer Support Department Level 3 of 3
                                                                                                                                                                                                Support Average Location Factor Customer Support Department Level 3 of 3
                                                                                                                                                                                                  Support Handbook Update Frequency Customer Support Department Level 3 of 3
                                                                                                                                                                                                    Support Department Narrow MR Rate Customer Support Department Level 3 of 3
                                                                                                                                                                                                      Support Satisfaction (SSAT) Customer Support Department Level 3 of 3
                                                                                                                                                                                                        Service Level Agreement (SLA) Customer Support Department Level 3 of 3
                                                                                                                                                                                                          ARR per support team member Customer Support Department Level 3 of 3
                                                                                                                                                                                                            Average daily tickets closed per Support team member Customer Support Department Level 3 of 3
                                                                                                                                                                                                              Manager to customer support rep ratio Customer Support Department Level 3 of 3
                                                                                                                                                                                                                Customer Support Department New Hire Average Location Factor Customer Support Department Level 3 of 3
                                                                                                                                                                                                                  Ops - Section TMAU - Sum of Ops Section SMAU Ops Section Level 3 of 3
                                                                                                                                                                                                                    Verify, Verify:CI, Verify:Pipeline Authoring, Verify:Runner - SMAU, GMAU - Unique users triggering pipelines Ops Section Level 3 of 3
                                                                                                                                                                                                                      Verify:Testing - Paid GMAU - Count of active paid testing feature users Ops Section Level 3 of 3
                                                                                                                                                                                                                        Package:Package - Other - Packages published/installed using the Package Registry Ops Section Level 3 of 3
                                                                                                                                                                                                                          Release, Release:Progressive Delivery, Release:Release Management - SMAU, GMAU - Count of users triggering deployments using GitLab Ops Section Level 3 of 3
                                                                                                                                                                                                                            Release:Release Management - AMAU - Unique user count viewing Release and Environment pages Ops Section Level 3 of 3
                                                                                                                                                                                                                              Configure, Configure:Configure - SMAU, GMAU - Proxy user count based on attached clusters Ops Section Level 3 of 3
                                                                                                                                                                                                                                Configure:Configure - AMAU - Number of projects with GitLab Managed Terraform State Ops Section Level 3 of 3
                                                                                                                                                                                                                                  Configure:Configure - AMAU - Number of Gitlab Kubernetes Agent instances Ops Section Level 3 of 3
                                                                                                                                                                                                                                    Configure:Configure - Other - Number of CI/CD pipeline runs going through our infrastructure management deployment oriented features Ops Section Level 3 of 3
                                                                                                                                                                                                                                      Monitor - SMAU - Proxy user count based on prometheus integration Ops Section Level 3 of 3
                                                                                                                                                                                                                                        Monitor:Health - Other - Count of projects where incidents are being created Ops Section Level 3 of 3
                                                                                                                                                                                                                                          Monitor - AMAU - Count of users creating incidents Ops Section Level 3 of 3
                                                                                                                                                                                                                                            Development Hiring Actual vs Plan Development Department Level 3 of 3
                                                                                                                                                                                                                                              Sales Renewal CSAT Development Department Level 3 of 3
                                                                                                                                                                                                                                                Development Average Location Factor Development Department Level 3 of 3
                                                                                                                                                                                                                                                  Development Handbook Update Frequency Development Department Level 3 of 3
                                                                                                                                                                                                                                                    Overall MRs Development Department Level 3 of 3
                                                                                                                                                                                                                                                      CVE issue to update Development Department Level 3 of 3
                                                                                                                                                                                                                                                        Frontend Unit Test Coverage Development Department Level 3 of 3
                                                                                                                                                                                                                                                          Mean Time To Merge (MTTM) Development Department Level 3 of 3
                                                                                                                                                                                                                                                            Review To Merge Time (RTMT) Development Department Level 3 of 3
                                                                                                                                                                                                                                                              Open to Merge Development Department Level 3 of 3
                                                                                                                                                                                                                                                                Overall MRs by Type Development Department Level 3 of 3
                                                                                                                                                                                                                                                                  Development Department Narrow MR Rate Development Department Level 3 of 3
                                                                                                                                                                                                                                                                    ContributionsĀ OutsideĀ Development Development Department Level 3 of 3
                                                                                                                                                                                                                                                                      Overall MRs to Maintainer Ratio Development Department Level 3 of 3
                                                                                                                                                                                                                                                                        Maintainers and Trainees Development Department Level 3 of 3
                                                                                                                                                                                                                                                                          MR Rate Percentiles Development Department Level 3 of 3
                                                                                                                                                                                                                                                                            Development Department New Hire Average Location Factor Development Department Level 3 of 3
                                                                                                                                                                                                                                                                              Average PTO per Development Team Member Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                Diversity - Women at GitLab People Success Level 3 of 3
                                                                                                                                                                                                                                                                                  Diversity - Women in Management People Success Level 3 of 3
                                                                                                                                                                                                                                                                                    Diversity - Women in Senior Leadership and Executive Roles People Success Level 3 of 3
                                                                                                                                                                                                                                                                                      New Hire Location Factor People success Level 3 of 3
                                                                                                                                                                                                                                                                                        Offer Acceptance Rate People Success Level 3 of 3
                                                                                                                                                                                                                                                                                          Location Factor People Success Level 3 of 3
                                                                                                                                                                                                                                                                                            New Hire Location Factor People success Level 3 of 3
                                                                                                                                                                                                                                                                                              Team Member Retention (Rolling 12 Months) People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                Team Member Voluntary Retention (Rolling 12 Months) People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                  Voluntary Team Member Turnover (Rolling 12 Months) People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                    Onboarding Satisfaction (OSAT) People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                      OSAT Buddy Experience Score People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                        Discretionary bonuses People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                          Promotion Rate People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                            Candidates Sourced by Recruiting Department vs. Candidates Hired Recruiting Level 3 of 3
                                                                                                                                                                                                                                                                                                              Outbound Candidates versus Candidates Hired Recruiting Level 3 of 3
                                                                                                                                                                                                                                                                                                                Hires vs. Plan Recruiting Level 3 of 3
                                                                                                                                                                                                                                                                                                                  Time to Offer Accept (Days) Recruiting Level 3 of 3
                                                                                                                                                                                                                                                                                                                    Interviewee Satisfaction (ISAT) Recruiting Level 3 of 3
                                                                                                                                                                                                                                                                                                                      Cost Per Hire Recruiting Level 3 of 3
                                                                                                                                                                                                                                                                                                                        Net New Business Pipeline Created Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                          Opportunities per XDR per month created Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                            Social Media Followers Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                              Meetups per month Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                Wider Community merged MRs per release Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                  New hire location factor - Marketing Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                    Total number of MQLs by month Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                      Product Downloads Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                        Dev - Section TMAU - Reported Sum of Dev Section SMAU Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                          Dev - Section Paid TMAU - Reported Paid Sum of Dev Section SMAU Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                            Manage - SMAU - MAU Viewing Analytics Features Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                              Manage:Import - Other - Share of New Projects Imported Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                Manage:Analytics - GMAU - MAU Viewing Analytics Features Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                  Plan - SMAU - MAU Interacting With Issues Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                    Plan:Project Management - GMAU - MAU Interacting With Issues Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                      Plan:Project Management - Paid GMAU - MAU Interacting With Issues Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                        Plan:Portfolio Management - Paid GMAU - MAU creating Epics each Month Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                          Plan:Certify - Other - Number of Requirements Created Monthly Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                            Create:Source Code - GMAU - MAU Conducting Git Write Operations to project repository Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                              Create:Source Code - Other - Percentage of users per instance using Merge Requests Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                Create:Knowledge - GMAU - MAU that viewed or uploaded designs Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                  Create:Static Site Editor - GMAU - MAU that committed via the SSE Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                    Create:Editor - GMAU - MAU Conducting Git Write Operations from web editors Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                      Create:Editor - Other - MAU Conducting Git Write Operation by editor Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                        Create:Editor - Other - Number of Commits per Month from the Web IDE Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                          Create:Editor - Other - Number of new Snippets per Month Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                            Create:Ecosystem - Other - Total active project integrations Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                              UX Hiring Actual vs Plan UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                UX Average Location Factor UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                  UX Handbook Update Frequency UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                    UX Department Narrow MR Rate UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                      Perception of system usability UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                        Proactive UX Work UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                          Actionable insights UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                            UX debt UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                              Technical Writer Narrow MR Rate UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                Distribution of Technical Writing team documentation effort UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                  UX Department New Hire Average Location Factor UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                    Product Designer Gearing Ratio UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                      Technical Writer Gearing Ratio UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                        UX Researcher Gearing Ratio UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                          Engineering Hiring Actual vs Plan Engineering Function Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                            Engineering Average Location Factor Engineering Function Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                              Engineering Handbook Update Frequency Engineering Function Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                R&D Overall MR Rate Engineering Function Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                  R&D Wider MR Rate Engineering Function Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                    Engineering Division Narrow MR Rate Engineering Function Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                      Engineering Division New Hire Average Location Factor Engineering Function Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                        Volume of Community MRs Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                          Enablement:Distribution - Group PPI - Percentage of installations on the 3 most recent versions of GitLab Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                            Enablement:Memory - Group PPI - Requests / Compute Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                              Enablement:Global Search - GMAU - Number of unique users interacting with Global Search per month Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                Enablement:Infrastructure - GMAU - Number of unique users that perform an action on GitLab.com Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                  Secure and Defend Section - Secure Stage MAU - Unique users who have used a Secure scanner Secure and Defend Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                    Secure:Static Analysis - GMAU - Users running SAST Secure and Defend Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                      Secure:Static Analysis - GMAU - Users running Secret Detection Secure and Defend Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                        Secure:Dynamic Analysis - GMAU - Users running DAST Secure and Defend Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                          Secure:Dynamic Analysis - Paid GMAU - Paid users running DAST Secure and Defend Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                            Secure:Composition Analysis - GMAU - Users running any SCA scanners Secure and Defend Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                              Secure:Fuzz Testing - GMAU - Users running fuzz testing Secure and Defend Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                Secure:Threat Insights - GMAU - Users interacting with Secure UI Secure and Defend Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                  Defend:Container Security - GMAC - Clusters using container security Secure and Defend Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Defend:Container Security - Paid GMAC - Paid clusters using container security Secure and Defend Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                      Security Hiring Actual vs Plan Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                        Security Average Location Factor Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                          Security Handbook Update Frequency Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                            Security Department Narrow MR Rate Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Security Department New Hire Average Location Factor Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                Estimated Total Monthly Active Users (TMAU) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Paid Total Monthly Active Users (Paid TMAU) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Unique Monthly Active Users (UMAU) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Net Retention Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Gross Retention Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Stages per User (SpU) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Stage Monthly Active Users (SMAU) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Paid Stage Monthly Active Users (Paid SMAU) Product Level 3 of 3
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