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Engineering Function Performance Indicators Maturity

Summary

This page contains a table of performance indicators order by their maturity (ascending) so we can understand which ones we need to focus on building. Maturity has to do with the state of the automation, not the metric itself.

Other PI Pages

Maturity Legend

Level Meaning
Level 3 of 3 Has a description, target, and Sisense embed (if public) or URL (or not).
Level 2 of 3 Missing one of: description, target, or Sisense embed (if public) or URL (or not).
Level 1 of 3 Missing two of: description, target, or Sisense embed (if public) or URL (or not).
Level 0 of 3 Missing a description, a target, and Sisense embed (if public) or URL (or not).

Performance Indicators by Maturity

Name Organization Maturity Reason(s)
Qty. of Case Studies published per month Marketing Level 0 of 3
  • Needs a definition
  • Needs a target
  • Needs Sisense Embed Info
Team Member Referrals Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Recruiting Operations & Insights Average Time to Project Completion Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Recruiting Operations & Insights Service Desk Vendor Support Tickets Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced Offers Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced Candidates Moved to the Reference Check Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Hires Conversion Rate Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Offer Conversion Rate Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Interview Conversion Rate Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Phone Screens Scheduled by a Sourcer Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced Prospects Submitted Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Social Referrals Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Recruiting or Hiring Manager LinkedIn Seat Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Candidate Time per Stage Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Active Users with a Recruiting or Hiring Manager LinkedIn Seat Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Revenue Finance Team Level 1 of 3
  • Needs a target
  • Needs a url
Operating Income Finance Team Level 1 of 3
  • Needs a target
  • Needs a url
Remaining Performance Obligation (RPO) Finance Team Level 1 of 3
  • Needs a target
  • Needs a url
Lead follow-up response time Marketing Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Pay Equality People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Compliance, data retention and implementation People Success Level 1 of 3
  • Needs a target
  • Needs a url
Google drive documentation People Success Level 1 of 3
  • Needs a target
  • Needs a url
Implementation of audits across Team Member Experience tasks People Success Level 1 of 3
  • Needs a target
  • Needs a url
Country Conversions completed within due date People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Complete relocations within due date for eligible relocation requests, in alignment with the people business partners & total rewards. People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Infrastructure Budget Plan vs Actuals Infrastructure Department Level 2 of 3
    Mean Time Between Failure (MTBF) Infrastructure Department Level 2 of 3
      GitLab.com individual service maturity Infrastructure Department Level 2 of 3
        Secure:Static Analysis - Error Budget for GitLab.com Product Level 2 of 3
        • Needs Sisense Embed Info
        Secure:Dynamic Analysis - Error Budget for GitLab.com Product Level 2 of 3
        • Needs Sisense Embed Info
        Secure:Composition Analysis - Error Budget for GitLab.com Product Level 2 of 3
        • Needs Sisense Embed Info
        Secure:Threat Insights - Error Budget for GitLab.com Product Level 2 of 3
        • Needs Sisense Embed Info
        Protect:Container Security - Error Budget for GitLab.com Product Level 2 of 3
        • Needs Sisense Embed Info
        Manage, Manage:Optimize - Error Budget for GitLab.com Product Level 2 of 3
        • Needs Sisense Embed Info
        Manage:Access - Error Budget for GitLab.com Product Level 2 of 3
        • Needs Sisense Embed Info
        Manage:Compliance - Error Budget for GitLab.com Product Level 2 of 3
        • Needs Sisense Embed Info
        Manage:Import - Error Budget for GitLab.com Product Level 2 of 3
        • Needs Sisense Embed Info
        Plan, Plan:Project Management - Error Budget for GitLab.com Product Level 2 of 3
        • Needs Sisense Embed Info
        Plan:Product Planning - Error Budget for GitLab.com Product Level 2 of 3
        • Needs Sisense Embed Info
        Plan:Certify - Error Budget for GitLab.com Product Level 2 of 3
        • Needs Sisense Embed Info
        Create:Source Code Secondary - Other - GitLab.com performance scores Dev Section Level 2 of 3
        • Needs Sisense Embed Info
        Create:Source Code - Error Budget for GitLab.com Product Level 2 of 3
        • Needs Sisense Embed Info
        Create:Code Review - Other - Code Review/SCM Ratio by UMAU and Subscription Tier Dev Section Level 2 of 3
        • Needs a definition
        Create:Code Review - Error Budget for GitLab.com Product Level 2 of 3
        • Needs Sisense Embed Info
        Create:Gitaly - Other - Availability Dev Section Level 2 of 3
        • Needs Sisense Embed Info
        Create:Gitaly - Error Budget for GitLab.com Product Level 2 of 3
        • Needs Sisense Embed Info
        Create:Editor - AMAU - Unique users committing via the Static Site Editor Dev Section Level 2 of 3
        • Needs Sisense Embed Info
        Create:Editor - Error Budget for GitLab.com Product Level 2 of 3
        • Needs Sisense Embed Info
        Create:Ecosystem - GMAU - MAU of any integration Dev Section Level 2 of 3
        • Needs Sisense Embed Info
        Create:Ecosystem - Other - Integrations managed at Group or Instance level Dev Section Level 2 of 3
        • Needs Sisense Embed Info
        Create:Ecosystem - Error Budget for GitLab.com Product Level 2 of 3
        • Needs Sisense Embed Info
        Candidates hired from an underrepresented group Talent-acquisition Level 2 of 3
        • Needs Sisense Embed Info
        Recruiting Operations & Insights Project Completion Rate Talent-acquisition Level 2 of 3
        • Needs a target
        Interviewer Effectiveness Talent-acquisition Level 2 of 3
        • Needs a target
        Customer Wait Times Customer Support Department Level 2 of 3
          Support Department Budget Plan vs Actuals Customer Support Department Level 2 of 3
            Engineering Budget Plan vs Actuals Engineering Function Level 2 of 3
              Diversity Engineering Function Level 2 of 3
                Merge Requests Types Engineering Function Level 2 of 3
                • Needs a target
                Rule of 40 Corporate Finance Level 2 of 3
                • Needs a url
                Verify:Pipeline Execution - Error Budget for GitLab.com Product Level 2 of 3
                • Needs Sisense Embed Info
                Verify, Verify:Pipeline Authoring - Error Budget for GitLab.com Product Level 2 of 3
                • Needs Sisense Embed Info
                Verify:Runner - Other - Total downloads of runner binaries and docker images per month Ops Section Level 2 of 3
                • Needs Sisense Embed Info
                Verify, Verify:Runner - Error Budget for GitLab.com Product Level 2 of 3
                • Needs Sisense Embed Info
                Verify, Verify:Testing - Error Budget for GitLab.com Product Level 2 of 3
                • Needs Sisense Embed Info
                Package:Package - Error Budget for GitLab.com Product Level 2 of 3
                • Needs Sisense Embed Info
                Release:Release - Error Budget for GitLab.com Product Level 2 of 3
                • Needs Sisense Embed Info
                Configure:Configure - Error Budget for GitLab.com Product Level 2 of 3
                • Needs Sisense Embed Info
                Monitor:Monitor - Error Budget for GitLab.com Product Level 2 of 3
                • Needs Sisense Embed Info
                Average age of open vulnerabilities by severity Security Department Level 2 of 3
                  Security Engineer On-Call Page Volume Security Department Level 2 of 3
                    Cost of Abuse Security Department Level 2 of 3
                      Security Budget Plan vs Actuals Security Department Level 2 of 3
                        Security Incidents by Category Security Department Level 2 of 3
                          Security Incidents by Impacted Organization Security Department Level 2 of 3
                            Secure Software Dependency Program Maturity Security Department Level 2 of 3
                              Top 3 oldest open vulnerabilities by severity Security Department Level 2 of 3
                                UX Budget Plan vs Actuals UX Department Level 2 of 3
                                  Scalable Employment Solution Finance Team Level 2 of 3
                                  • Needs Sisense Embed Info
                                  New hire location factor - Finance Team Finance Team Level 2 of 3
                                  • Needs a definition
                                  Team Member IT Onboarding Satisfaction Finance Team Level 2 of 3
                                  • Needs a definition
                                  Quality Budget Plan vs Actuals Quality Department Level 2 of 3
                                    Open Bugs with Severity Quality Department Level 2 of 3
                                    • Needs a target
                                    Average duration of end-to-end test suite execution on CE/EE master branch Quality Department Level 2 of 3
                                      Ratio of quarantine vs total end-to-end tests in CE/EE master branch Quality Department Level 2 of 3
                                        New issue first triage SLO Quality Department Level 2 of 3
                                          Development Budget Plan vs Actuals Development Department Level 2 of 3
                                            CI Runners Apdex SLO Trends Development Department Level 2 of 3
                                              GitLab.com Availability Apdex SLO Trends Development Department Level 2 of 3
                                                Say Do Ratios Development Department Level 2 of 3
                                                  Enablement:Distribution - Error Budget for GitLab.com Product Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Enablement:Geo - Error Budget for GitLab.com Product Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Enablement:Global Search - Error Budget for GitLab.com Product Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Enablement:Database - Error Budget for GitLab.com Product Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Enablement:Infrastructure - Error Budget for GitLab.com Product Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Sales Pipeline Coverage Sales Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Sales Capacity Sales Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  ProServe Deal and Dollar Attach Rate Sales Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  New Logos Sales Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Channel Sourced Net ARR Sales Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Percent of Ramped Reps at or Above Quota Sales Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Percent of Ramping Reps at or Above 70% of Quota Sales Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Churn and Contraction / ATR Sales Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Active Hosts Product Level 2 of 3
                                                  • Needs a target
                                                  New hire location factor Product Level 2 of 3
                                                  • Needs a definition
                                                  Refunds processed as % of orders Product Level 2 of 3
                                                  • Needs a target
                                                  Stage Monthly Active Clusters (SMAC) Product Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Paid Group Monthly Active Users (Paid GMAU) Product Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Dropped Opportunity Canvases Product Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Error Budget for GitLab.com Product Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Pipe-to-spend per marketing activity Marketing Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Marketing efficiency ratio Marketing Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  LTV / CAC ratio Marketing Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  New Unique Web Visitors (about.gitlab.com) Marketing Level 2 of 3
                                                  • Needs a target
                                                  Total Web Sessions (about.gitlab.com) Marketing Level 2 of 3
                                                  • Needs a target
                                                  Pipeline coverage Marketing Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  50% or more SOV compared to most published competitor Marketing Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Increase partner focused media coverage by 25% in FY21 Marketing Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Increase amount of remote work focused media coverage by 50% in FY21 over FY20 Marketing Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Diversity - Underrepresented Ethnicity People Success Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Release Agreement Acceptance People Success Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Number of All Remote Certifications. People Success Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Percentage of team members utilizing GitLab Learn - Total users on GitLab Learn/Total Team Members People Success Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Percentage of team members utilizing GitLab Learn - active user on GitLab Learn People Success Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Total Number of Courses Completed on GitLab Learn People Success Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Total Number of Non-GitLab Team Members Completing Courses on GitLab Learn People Success Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  LinkedIn Learning - Average hours viewed per learner People Success Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Percentage of team members with 1 or more courses completed on LinkedIn Learning People Success Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Total courses completed on LinkedIn Learning People Success Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Percentage of team members utilizing LinkedIn Learning People Success Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Wider Community merged MRs per month Community Relations Department Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  First time contributors per month Community Relations Department Level 2 of 3
                                                  • Needs Sisense Embed Info
                                                  Percent of sent Slack messages that are not DMs Chief of Staff Team Level 3 of 3
                                                    Throughput for the CoST Chief of Staff Team Level 3 of 3
                                                      Infrastructure Average Location Factor Infrastructure Department Level 3 of 3
                                                        Infrastructure Handbook MR Rate Infrastructure Department Level 3 of 3
                                                          Infrastructure Hiring Actual vs Plan Infrastructure Department Level 3 of 3
                                                            Infrastructure MR Rate Infrastructure Department Level 3 of 3
                                                              Infrastructure New Hire Average Location Factor Infrastructure Department Level 3 of 3
                                                                Infrastructure Department Discretionary Bonus Rate Infrastructure Department Level 3 of 3
                                                                  GitLab.com Availability Infrastructure Department Level 3 of 3
                                                                    Mean Time To Production (MTTP) Infrastructure Department Level 3 of 3
                                                                      Mean Time Between Incidents (MTBI) Infrastructure Department Level 3 of 3
                                                                        GitLab.com Hosting Cost per GitLab.com Unique Monthly Active Users Infrastructure Department Level 3 of 3
                                                                          GitLab.com Hosting Cost per Free GitLab.com Unique Monthly Active Users Infrastructure Department Level 3 of 3
                                                                            GitLab.com Hosting Cost per Paid GitLab.com Licensed User Infrastructure Department Level 3 of 3
                                                                              Infrastructure Team Member Retention Infrastructure Department Level 3 of 3
                                                                                Infrastructure Vacancy Time to Fill Infrastructure Department Level 3 of 3
                                                                                  Mean Time To Resolution (MTTR) Infrastructure Department Level 3 of 3
                                                                                    Mean Time To Mitigate (MTTM) Infrastructure Department Level 3 of 3
                                                                                      Corrective Action SLO Infrastructure Department Level 3 of 3
                                                                                        GitLab.com Saturation Forecasting Infrastructure Department Level 3 of 3
                                                                                          GCP CUD Coverage % Infrastructure Department Level 3 of 3
                                                                                            GitLab.com Hosting Cost / Revenue Infrastructure Department Level 3 of 3
                                                                                              Sec - Section CMAU - Reported Sum of Sec Section SMAU Sec Section Level 3 of 3
                                                                                                Sec, Secure - Stage MAU, SMAU - Unique users who have used a Secure scanner Sec Section Level 3 of 3
                                                                                                  Secure:Static Analysis - GMAU - Users running Static Analysis jobs Sec Section Level 3 of 3
                                                                                                    Secure:Static Analysis - Job Growth Product Level 3 of 3
                                                                                                      Secure:Dynamic Analysis - GMAU - Users running a Dynamic Analysis scan Sec Section Level 3 of 3
                                                                                                        Secure:Composition Analysis - GMAU - Users running any SCA scanners Sec Section Level 3 of 3
                                                                                                          Secure:Threat Insights - GMAU - Users interacting with Secure UI Sec Section Level 3 of 3
                                                                                                            Protect:Container Security - SMAU, GMAU - Users running Container Scanning or interacting with Protect UI Sec Section Level 3 of 3
                                                                                                              Protect:Container Security - SMAC, GMAC - Clusters using Container Network or Host Security Sec Section Level 3 of 3
                                                                                                                Dev - Section CMAU - Estimated & Recorded Sum of Dev Section SMAU Dev Section Level 3 of 3
                                                                                                                  Manage, Manage:Optimize - SMAU, GMAU - MAU Viewing Analytics Features Dev Section Level 3 of 3
                                                                                                                    Manage:Access - Paid GMAU - MAU Using Paid SAML Dev Section Level 3 of 3
                                                                                                                      Manage:Compliance - Paid GMAU - MAU Viewing Compliance Features Dev Section Level 3 of 3
                                                                                                                        Manage:Compliance - Other - Projects Marked with a Compliance Framework Dev Section Level 3 of 3
                                                                                                                          Manage:Import - GMAU - MAU importing Dev Section Level 3 of 3
                                                                                                                            Manage:Import - Other - Share of New Projects Imported Dev Section Level 3 of 3
                                                                                                                              Plan, Plan:Project Management - SMAU, Paid GMAU - MAU Interacting With Issues Dev Section Level 3 of 3
                                                                                                                                Plan:Product Planning - Paid GMAU - MAU creating Epics each Month Dev Section Level 3 of 3
                                                                                                                                  Plan:Certify - Paid GMAU - MAU Interacting with Requirements Dev Section Level 3 of 3
                                                                                                                                    Plan:Certify - Other - Number of Requirements Created Monthly Dev Section Level 3 of 3
                                                                                                                                      Create - SMAU - Unique users writing to a Git repository Dev Section Level 3 of 3
                                                                                                                                        Create:Source Code - GMAU - Unique users writing to a project Git repository Dev Section Level 3 of 3
                                                                                                                                          Create:Code Review - Category MAU - Unique users using Merge Requests Dev Section Level 3 of 3
                                                                                                                                            Create:Code Review - Editor Extension (VS Code) - Category MAU Dev Section Level 3 of 3
                                                                                                                                              Create:Gitaly - Other - Unique instances with Gitaly Cluster enabled Dev Section Level 3 of 3
                                                                                                                                                Create:Editor - GMAU - Unique users committing via any web editor Dev Section Level 3 of 3
                                                                                                                                                  Create:Editor - AMAU - Unique users committing by web editor Dev Section Level 3 of 3
                                                                                                                                                    Create:Editor - Other - Number of Commits per Month from the Web IDE Dev Section Level 3 of 3
                                                                                                                                                      Create:Editor - Other - Number of new Snippets per Month Dev Section Level 3 of 3
                                                                                                                                                        Create:Editor - AMAU - Uniques users of Wiki Dev Section Level 3 of 3
                                                                                                                                                          Create:Ecosystem - Other - Total active project integrations Dev Section Level 3 of 3
                                                                                                                                                            Candidates Sourced by Talent Acquisition Department vs. Candidates Hired Talent-acquisition Level 3 of 3
                                                                                                                                                              Headcount vs. Plan Talent-acquisition Level 3 of 3
                                                                                                                                                                Time to Offer Accept (Days) Talent-acquisition Level 3 of 3
                                                                                                                                                                  Interviewee Satisfaction (ISAT) Talent-acquisition Level 3 of 3
                                                                                                                                                                    Cost Per Hire Talent-acquisition Level 3 of 3
                                                                                                                                                                    • Needs a url
                                                                                                                                                                    Support Satisfaction (SSAT) Customer Support Department Level 3 of 3
                                                                                                                                                                      Manager to customer support rep ratio Customer Support Department Level 3 of 3
                                                                                                                                                                        Service Level Agreement (SLA) Customer Support Department Level 3 of 3
                                                                                                                                                                          Customer Support Margin Customer Support Department Level 3 of 3
                                                                                                                                                                            Support Handbook MR Rate Customer Support Department Level 3 of 3
                                                                                                                                                                              Support MR Rate Customer Support Department Level 3 of 3
                                                                                                                                                                                Support Average Location Factor Customer Support Department Level 3 of 3
                                                                                                                                                                                  Support Hiring Actual vs Plan Customer Support Department Level 3 of 3
                                                                                                                                                                                    Support New Hire Average Location Factor Customer Support Department Level 3 of 3
                                                                                                                                                                                      Support Team Member Retention Customer Support Department Level 3 of 3
                                                                                                                                                                                        Support Department Discretionary Bonus Rate Support Department Level 3 of 3
                                                                                                                                                                                          Engineering Hiring Actual vs Plan Engineering Function Level 3 of 3
                                                                                                                                                                                            Engineering Average Location Factor Engineering Function Level 3 of 3
                                                                                                                                                                                              Engineering Handbook MR Rate Engineering Function Level 3 of 3
                                                                                                                                                                                                Engineering MR Rate Engineering Function Level 3 of 3
                                                                                                                                                                                                  Engineering Division New Hire Average Location Factor Engineering Function Level 3 of 3
                                                                                                                                                                                                    Engineering Discretionary Bonus Rate Engineering Function Level 3 of 3
                                                                                                                                                                                                      Percent of MRs from Community Engineering Function Level 3 of 3
                                                                                                                                                                                                        Engineering Team Member Retention Engineering Function Level 3 of 3
                                                                                                                                                                                                          Average Days Sales Outstanding (DSO) Finance Team Level 3 of 3
                                                                                                                                                                                                            Gross margin Corporate Finance Level 3 of 3
                                                                                                                                                                                                              Accounts Receivable Aging Greater Than 90 Days Finance Team Level 3 of 3
                                                                                                                                                                                                                Ops - Section CMAU - Sum of Ops Section SMAU Ops Section Level 3 of 3
                                                                                                                                                                                                                  Ops - Section SpU - Ops Section Contribution to Stages Per User Ops Section Level 3 of 3
                                                                                                                                                                                                                    Verify:Pipeline Execution - GMAU, SMAU - Unique users triggering pipelines Ops Section Level 3 of 3
                                                                                                                                                                                                                      Verify:Pipeline Authoring - GMAU - Number of unique users interacting with gitlab-ci.yml file Ops Section Level 3 of 3
                                                                                                                                                                                                                        Verify:Pipeline Authoring - Other - % first green project Ops Section Level 3 of 3
                                                                                                                                                                                                                          Verify:Runner - Other - GitLab SaaS customers use of GitLab SaaS vs. self-hosted Runner Minutes (Premium, Ultimate) Ops Section Level 3 of 3
                                                                                                                                                                                                                            Verify:Runner - Other - GitLab SaaS customers use of GitLab SaaS vs. self-hosted Runner Minutes (Free) Level 3 of 3
                                                                                                                                                                                                                              Verify:Runner - Other - Linux Shared (SaaS) Ops Section Level 3 of 3
                                                                                                                                                                                                                                Verify:Runner - Other - Windows Shared Runners (SaaS) Minutes Used Ops Section Level 3 of 3
                                                                                                                                                                                                                                  Verify:Runner - Other - CI Runners SLO Trends Level 3 of 3
                                                                                                                                                                                                                                    Verify:Testing - Paid GMAU - Count of active paid testing feature users Ops Section Level 3 of 3
                                                                                                                                                                                                                                      Package:Package - SMAU, GMAU - Count of users publishing packages Ops Section Level 3 of 3
                                                                                                                                                                                                                                        Package:Package - Weekly count of users publishing packages Ops Section Level 3 of 3
                                                                                                                                                                                                                                          Package:Package - Other - Packages published using the Package Registry Ops Section Level 3 of 3
                                                                                                                                                                                                                                            Release:Release - SMAU - Count of users triggering deployments using GitLab Ops Section Level 3 of 3
                                                                                                                                                                                                                                              Release:Release - AMAU - Unique users creating Releases Ops Section Level 3 of 3
                                                                                                                                                                                                                                                Release:Release - AMAU - Unique users using Environments Ops Section Level 3 of 3
                                                                                                                                                                                                                                                  Release:Release - AMAU - Unique users of Pages Ops Section Level 3 of 3
                                                                                                                                                                                                                                                    Release:Release - AMAU - Unique users triggering feature flags feature flag toggles Ops Section Level 3 of 3
                                                                                                                                                                                                                                                      Release:Release - AMAU - Unique users triggering review apps pipelines that created a review app Ops Section Level 3 of 3
                                                                                                                                                                                                                                                        Release:Release - AMAU - Count of unique users using canary or incremental rollouts users using Canary or Incremental Rollout Ops Section Level 3 of 3
                                                                                                                                                                                                                                                          Release:Release - AMAU - Count of users deploying to AWS AutoDevOps or Ci templates to deploy to AWS Ops Section Level 3 of 3
                                                                                                                                                                                                                                                            Release:Release - Other - Count of users looking at DORA4 Analytics Ops Section Level 3 of 3
                                                                                                                                                                                                                                                              Release:Release - Other - Count of CLI creating releases Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                Configure:Configure - SMAU, GMAU - MAU of GitLab Managed Terraform State Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                  Configure:Configure - Adoption PI - Number of Gitlab Kubernetes Agent instances Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                    Configure:Configure - AMAU - Unique users running pipelines that have a HashiCorp Vault Variable Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                      Monitor:Monitor - SMAU, GMAU - Unique users that interact with Alerts and Incidents Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                        Monitor:Monitor - Other - Count of projects where incidents are being created Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                          Monitor:Monitor - AMAU - Alerts Active Users Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                            Monitor:Monitor - AMAU - Incidents Active Users Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                              Monitor:Monitor - AMAU - On-call users Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                                Security Control Health Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                  Security Impact on Net ARR Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                    Security Average Location Factor Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                      Security Handbook MR Rate Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                        Security Hiring Actual vs Plan Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                          Security MR Rate Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                            Security New Hire Average Location Factor Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                              Security Team Member Retention Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                Security Vacancy Time to Fill Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                  Security Department Discretionary Bonus Rate Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                    Operational Security Risk Management (Tier 2 Risks) Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                      Security Observations (Tier 3 Risks) Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                        Third Party Risk Management Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                          Security Automation OKR/EPIC Completion Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                            Security Automation Iteration Velocity Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                              Security Automation Iteration Velocity Average Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                System Usability Scale (SUS) score UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                  Technical Writer MR Rate UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                    UX research velocity UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                      UX Average Location Factor UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                        UX Handbook MR Rate UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                          UX Hiring Actual vs Plan UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                            UX Department MR Rate UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                              UX Department New Hire Average Location Factor UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                UX Team Member Retention UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                  UX Vacancy Time to Fill UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                    UX Department Discretionary Bonus Rate UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                      Actionable insights UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                        UX debt UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                          Open UX Debt Age UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                            Proportion of feature additions, enhancements, and maintenance UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                              Distribution of Technical Writing team documentation effort UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                Product Designer Gearing Ratio UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                  Technical Writer Gearing Ratio UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                    UX Researcher Gearing Ratio UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                      Average days to close Finance Team Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                        Deliver Quantified Savings Finance Team Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                          MRARR Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                            Percent of MRs from Community Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                              GitLab project average successful merge request pipeline duration Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                GitLab project master pipeline success rate Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                  Review App deployment success rate for GitLab Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                    Average time to first failure Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                      S1 Open Bug Age (OBA) Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                        S2 Open Bug Age (OBA) Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                          Software Engineer in Test Gearing Ratio Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                            Quality Average Location Factor Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                              Quality Handbook MR Rate Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                Quality Hiring Actual vs Plan Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                  Quality MR Rate Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                    Quality New Hire Average Location Factor Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                      Quality Team Member Retention Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                        Quality Vacancy Time to Fill Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                          Quality Department Discretionary Bonus Rate Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                            Community Contribution Mean Time to Merge Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                              Community MR Coaches per Month Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                Unique Community Contributors per Month Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                  Percent of Feature Community Contribution MRs Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                    GitLab project average pipeline cost per merge request Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                      Engineering Productivity Engineer Gearing Ratio Quality Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                        Development Department MR Rate Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                          Largest Contentful Paint (LCP) Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                            Development Handbook MR Rate Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                              Development Average Location Factor Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                Development Department New Hire Average Location Factor Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                  Development Department Discretionary Bonus Rate Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                    Development Team Member Retention Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                      Sales Renewal CSAT Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                        Development Hiring Actual vs Plan Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                          Average PTO per Development Team Member Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                            Backend Unit Test Coverage Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                              CVE issue to update Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                Frontend Unit Test Coverage Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                  Maintainers and Trainees Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                    Maintainers per MR Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                      Mean Time To Merge (MTTM) Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                        MR Rate Percentiles Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                          Open MR Age (OMA) Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                            Open MR Review Efficiency (OMRE) Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                              Open to Merge Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                Overall MRs by Type Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                  Enablement - Section PPI, Stage PPI - Median End User Page Load Time Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Enablement:Distribution - Group PPI - Percentage of installations on the 3 most recent versions of GitLab Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                      Enablement:Geo - Paid GMAU - Number of unique users utilizing a Geo secondary Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                        Enablement:Memory - Group PPI - Memory Consumed Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                          Enablement:Global Search - Paid GMAU - The number of unique paid users per month Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                            Enablement:Database - Group PPI - Database Query Apdex (100ms target, 250ms tolerable) Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Enablement:Infrastructure - Paid GMAU - Number of unique paid users that perform an action on GitLab.com Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                Net ARR vs Plan Sales Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ARPU Sales Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Net Retention Sales Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      CAC Ratio Sales Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Estimated Combined Monthly Active Users (CMAU) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Paid Combined Monthly Active Users (Paid CMAU) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Unique Monthly Active Users (UMAU) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              New Group Namespace Trial to Paid Conversion Rate Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                New Group Namespace Create Stage Adoption Rate Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  New Group Namespace Verify Stage Adoption Rate Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    New Group Namespace with at least two users added Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Stages per User (SpU) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Stages per Organization (SpO) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Category Maturity Advancement Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Paid Net Promoter Score (PNPS) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Acquisition impact Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Percentage of transactions through self-service purchasing Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Stage Monthly Active Users (SMAU) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Paid Stage Monthly Active Users (Paid SMAU) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Group Monthly Active Users (GMAU) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Net New Business Pipeline Created Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Opportunities per XDR per month created Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Social Media Followers Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              New hire location factor - Marketing Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Total number of MQLs by month Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Product Downloads Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Diversity - Women at GitLab People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Diversity - Women in Management People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Diversity - Women in Senior Leadership and Executive Roles People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Offer Acceptance Rate People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Team Member Retention (Rolling 12 Months) People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team Member Voluntary Retention (Rolling 12 Months) People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Voluntary Team Member Turnover (Rolling 12 Months) People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Onboarding Satisfaction (OSAT) People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    OSAT Buddy Experience Score People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Discretionary bonuses People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Promotion Rate People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Percent of team members outside compensation band People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Needs a url
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          People Group Engineering Narrow MR Rate People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            People Group Engineering Overall Handbook Update Frequency Rate People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              People Group Engineering bug to first action People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                People Group Engineering workscope done within a milestone People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  People Group Engineering new requests are triaged People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Meetups per month Community Relations Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Wider Community merged MRs per release Community Relations Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Unique Community Contributors per Month Community Relations Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Developer Evangelism Monthly Impressions Community Relations Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            GitLab for Education Quarterly Active Seats Community Relations Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              GitLab for Education Quarterly New Institutions Community Relations Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                GitLab for Education Quarterly New Seats Community Relations Department Level 3 of 3
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