This page contains a table of performance indicators order by their maturity (ascending) so we can understand which ones we need to focus on building. Maturity has to do with the state of the automation, not the metric itself.
| Name |
Organization |
Maturity |
Reason(s) |
| Qty. of Case Studies published per month |
Marketing |
Level 0 of 3 |
- Needs a definition
- Needs a target
- Needs Sisense Embed Info
|
| Team Member Referrals |
Talent-acquisition |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Recruiting Operations & Insights Average Time to Project Completion |
Talent-acquisition |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Recruiting Operations & Insights Service Desk Vendor Support Tickets |
Talent-acquisition |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Sourced Offers |
Talent-acquisition |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Sourced Candidates Moved to the Reference Check |
Talent-acquisition |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Sourcer Hires Conversion Rate |
Talent-acquisition |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Sourcer Offer Conversion Rate |
Talent-acquisition |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Sourcer Interview Conversion Rate |
Talent-acquisition |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Phone Screens Scheduled by a Sourcer |
Talent-acquisition |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Sourced Prospects Submitted |
Talent-acquisition |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Social Referrals |
Talent-acquisition |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Recruiting or Hiring Manager LinkedIn Seat |
Talent-acquisition |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Candidate Time per Stage |
Talent-acquisition |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Active Users with a Recruiting or Hiring Manager LinkedIn Seat |
Talent-acquisition |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Revenue |
Finance Team |
Level 1 of 3 |
- Needs a target
- Needs a url
|
| Operating Income |
Finance Team |
Level 1 of 3 |
- Needs a target
- Needs a url
|
| Remaining Performance Obligation (RPO) |
Finance Team |
Level 1 of 3 |
- Needs a target
- Needs a url
|
| Lead follow-up response time |
Marketing |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Pay Equality |
People Success |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Compliance, data retention and implementation |
People Success |
Level 1 of 3 |
- Needs a target
- Needs a url
|
| Google drive documentation |
People Success |
Level 1 of 3 |
- Needs a target
- Needs a url
|
| Implementation of audits across Team Member Experience tasks |
People Success |
Level 1 of 3 |
- Needs a target
- Needs a url
|
| Country Conversions completed within due date |
People Success |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Complete relocations within due date for eligible relocation requests, in alignment with the people business partners & total rewards. |
People Success |
Level 1 of 3 |
- Needs a target
- Needs Sisense Embed Info
|
| Infrastructure Budget Plan vs Actuals |
Infrastructure Department |
Level 2 of 3 |
|
| Mean Time Between Failure (MTBF) |
Infrastructure Department |
Level 2 of 3 |
|
| GitLab.com individual service maturity |
Infrastructure Department |
Level 2 of 3 |
|
| Secure:Static Analysis - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Secure:Dynamic Analysis - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Secure:Composition Analysis - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Secure:Threat Insights - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Protect:Container Security - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Manage, Manage:Optimize - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Manage:Access - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Manage:Compliance - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Manage:Import - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Plan, Plan:Project Management - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Plan:Product Planning - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Plan:Certify - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Create:Source Code Secondary - Other - GitLab.com performance scores |
Dev Section |
Level 2 of 3 |
|
| Create:Source Code - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Create:Code Review - Other - Code Review/SCM Ratio by UMAU and Subscription Tier |
Dev Section |
Level 2 of 3 |
|
| Create:Code Review - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Create:Gitaly - Other - Availability |
Dev Section |
Level 2 of 3 |
|
| Create:Gitaly - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Create:Editor - AMAU - Unique users committing via the Static Site Editor |
Dev Section |
Level 2 of 3 |
|
| Create:Editor - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Create:Ecosystem - GMAU - MAU of any integration |
Dev Section |
Level 2 of 3 |
|
| Create:Ecosystem - Other - Integrations managed at Group or Instance level |
Dev Section |
Level 2 of 3 |
|
| Create:Ecosystem - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Candidates hired from an underrepresented group |
Talent-acquisition |
Level 2 of 3 |
|
| Recruiting Operations & Insights Project Completion Rate |
Talent-acquisition |
Level 2 of 3 |
|
| Interviewer Effectiveness |
Talent-acquisition |
Level 2 of 3 |
|
| Customer Wait Times |
Customer Support Department |
Level 2 of 3 |
|
| Support Department Budget Plan vs Actuals |
Customer Support Department |
Level 2 of 3 |
|
| Engineering Budget Plan vs Actuals |
Engineering Function |
Level 2 of 3 |
|
| Diversity |
Engineering Function |
Level 2 of 3 |
|
| Merge Requests Types |
Engineering Function |
Level 2 of 3 |
|
| Rule of 40 |
Corporate Finance |
Level 2 of 3 |
|
| Verify:Pipeline Execution - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Verify, Verify:Pipeline Authoring - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Verify:Runner - Other - Total downloads of runner binaries and docker images per month |
Ops Section |
Level 2 of 3 |
|
| Verify, Verify:Runner - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Verify, Verify:Testing - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Package:Package - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Release:Release - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Configure:Configure - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Monitor:Monitor - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Average age of open vulnerabilities by severity |
Security Department |
Level 2 of 3 |
|
| Security Engineer On-Call Page Volume |
Security Department |
Level 2 of 3 |
|
| Cost of Abuse |
Security Department |
Level 2 of 3 |
|
| Security Budget Plan vs Actuals |
Security Department |
Level 2 of 3 |
|
| Security Incidents by Category |
Security Department |
Level 2 of 3 |
|
| Security Incidents by Impacted Organization |
Security Department |
Level 2 of 3 |
|
| Secure Software Dependency Program Maturity |
Security Department |
Level 2 of 3 |
|
| Top 3 oldest open vulnerabilities by severity |
Security Department |
Level 2 of 3 |
|
| UX Budget Plan vs Actuals |
UX Department |
Level 2 of 3 |
|
| Scalable Employment Solution |
Finance Team |
Level 2 of 3 |
|
| New hire location factor - Finance Team |
Finance Team |
Level 2 of 3 |
|
| Team Member IT Onboarding Satisfaction |
Finance Team |
Level 2 of 3 |
|
| Quality Budget Plan vs Actuals |
Quality Department |
Level 2 of 3 |
|
| Open Bugs with Severity |
Quality Department |
Level 2 of 3 |
|
| Average duration of end-to-end test suite execution on CE/EE master branch |
Quality Department |
Level 2 of 3 |
|
| Ratio of quarantine vs total end-to-end tests in CE/EE master branch |
Quality Department |
Level 2 of 3 |
|
| New issue first triage SLO |
Quality Department |
Level 2 of 3 |
|
| Development Budget Plan vs Actuals |
Development Department |
Level 2 of 3 |
|
| CI Runners Apdex SLO Trends |
Development Department |
Level 2 of 3 |
|
| GitLab.com Availability Apdex SLO Trends |
Development Department |
Level 2 of 3 |
|
| Say Do Ratios |
Development Department |
Level 2 of 3 |
|
| Enablement:Distribution - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Enablement:Geo - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Enablement:Global Search - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Enablement:Database - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Enablement:Infrastructure - Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Sales Pipeline Coverage |
Sales |
Level 2 of 3 |
|
| Sales Capacity |
Sales |
Level 2 of 3 |
|
| ProServe Deal and Dollar Attach Rate |
Sales |
Level 2 of 3 |
|
| New Logos |
Sales |
Level 2 of 3 |
|
| Channel Sourced Net ARR |
Sales |
Level 2 of 3 |
|
| Percent of Ramped Reps at or Above Quota |
Sales |
Level 2 of 3 |
|
| Percent of Ramping Reps at or Above 70% of Quota |
Sales |
Level 2 of 3 |
|
| Churn and Contraction / ATR |
Sales |
Level 2 of 3 |
|
| Active Hosts |
Product |
Level 2 of 3 |
|
| New hire location factor |
Product |
Level 2 of 3 |
|
| Refunds processed as % of orders |
Product |
Level 2 of 3 |
|
| Stage Monthly Active Clusters (SMAC) |
Product |
Level 2 of 3 |
|
| Paid Group Monthly Active Users (Paid GMAU) |
Product |
Level 2 of 3 |
|
| Dropped Opportunity Canvases |
Product |
Level 2 of 3 |
|
| Error Budget for GitLab.com |
Product |
Level 2 of 3 |
|
| Pipe-to-spend per marketing activity |
Marketing |
Level 2 of 3 |
|
| Marketing efficiency ratio |
Marketing |
Level 2 of 3 |
|
| LTV / CAC ratio |
Marketing |
Level 2 of 3 |
|
| New Unique Web Visitors (about.gitlab.com) |
Marketing |
Level 2 of 3 |
|
| Total Web Sessions (about.gitlab.com) |
Marketing |
Level 2 of 3 |
|
| Pipeline coverage |
Marketing |
Level 2 of 3 |
|
| 50% or more SOV compared to most published competitor |
Marketing |
Level 2 of 3 |
|
| Increase partner focused media coverage by 25% in FY21 |
Marketing |
Level 2 of 3 |
|
| Increase amount of remote work focused media coverage by 50% in FY21 over FY20 |
Marketing |
Level 2 of 3 |
|
| Diversity - Underrepresented Ethnicity |
People Success |
Level 2 of 3 |
|
| Release Agreement Acceptance |
People Success |
Level 2 of 3 |
|
| Number of All Remote Certifications. |
People Success |
Level 2 of 3 |
|
| Percentage of team members utilizing GitLab Learn - Total users on GitLab Learn/Total Team Members |
People Success |
Level 2 of 3 |
|
| Percentage of team members utilizing GitLab Learn - active user on GitLab Learn |
People Success |
Level 2 of 3 |
|
| Total Number of Courses Completed on GitLab Learn |
People Success |
Level 2 of 3 |
|
| Total Number of Non-GitLab Team Members Completing Courses on GitLab Learn |
People Success |
Level 2 of 3 |
|
| LinkedIn Learning - Average hours viewed per learner |
People Success |
Level 2 of 3 |
|
| Percentage of team members with 1 or more courses completed on LinkedIn Learning |
People Success |
Level 2 of 3 |
|
| Total courses completed on LinkedIn Learning |
People Success |
Level 2 of 3 |
|
| Percentage of team members utilizing LinkedIn Learning |
People Success |
Level 2 of 3 |
|
| Wider Community merged MRs per month |
Community Relations Department |
Level 2 of 3 |
|
| First time contributors per month |
Community Relations Department |
Level 2 of 3 |
|
| Percent of sent Slack messages that are not DMs |
Chief of Staff Team |
Level 3 of 3 |
|
| Throughput for the CoST |
Chief of Staff Team |
Level 3 of 3 |
|
| Infrastructure Average Location Factor |
Infrastructure Department |
Level 3 of 3 |
|
| Infrastructure Handbook MR Rate |
Infrastructure Department |
Level 3 of 3 |
|
| Infrastructure Hiring Actual vs Plan |
Infrastructure Department |
Level 3 of 3 |
|
| Infrastructure MR Rate |
Infrastructure Department |
Level 3 of 3 |
|
| Infrastructure New Hire Average Location Factor |
Infrastructure Department |
Level 3 of 3 |
|
| Infrastructure Department Discretionary Bonus Rate |
Infrastructure Department |
Level 3 of 3 |
|
| GitLab.com Availability |
Infrastructure Department |
Level 3 of 3 |
|
| Mean Time To Production (MTTP) |
Infrastructure Department |
Level 3 of 3 |
|
| Mean Time Between Incidents (MTBI) |
Infrastructure Department |
Level 3 of 3 |
|
| GitLab.com Hosting Cost per GitLab.com Unique Monthly Active Users |
Infrastructure Department |
Level 3 of 3 |
|
| GitLab.com Hosting Cost per Free GitLab.com Unique Monthly Active Users |
Infrastructure Department |
Level 3 of 3 |
|
| GitLab.com Hosting Cost per Paid GitLab.com Licensed User |
Infrastructure Department |
Level 3 of 3 |
|
| Infrastructure Team Member Retention |
Infrastructure Department |
Level 3 of 3 |
|
| Infrastructure Vacancy Time to Fill |
Infrastructure Department |
Level 3 of 3 |
|
| Mean Time To Resolution (MTTR) |
Infrastructure Department |
Level 3 of 3 |
|
| Mean Time To Mitigate (MTTM) |
Infrastructure Department |
Level 3 of 3 |
|
| Corrective Action SLO |
Infrastructure Department |
Level 3 of 3 |
|
| GitLab.com Saturation Forecasting |
Infrastructure Department |
Level 3 of 3 |
|
| GCP CUD Coverage % |
Infrastructure Department |
Level 3 of 3 |
|
| GitLab.com Hosting Cost / Revenue |
Infrastructure Department |
Level 3 of 3 |
|
| Sec - Section CMAU - Reported Sum of Sec Section SMAU |
Sec Section |
Level 3 of 3 |
|
| Sec, Secure - Stage MAU, SMAU - Unique users who have used a Secure scanner |
Sec Section |
Level 3 of 3 |
|
| Secure:Static Analysis - GMAU - Users running Static Analysis jobs |
Sec Section |
Level 3 of 3 |
|
| Secure:Static Analysis - Job Growth |
Product |
Level 3 of 3 |
|
| Secure:Dynamic Analysis - GMAU - Users running a Dynamic Analysis scan |
Sec Section |
Level 3 of 3 |
|
| Secure:Composition Analysis - GMAU - Users running any SCA scanners |
Sec Section |
Level 3 of 3 |
|
| Secure:Threat Insights - GMAU - Users interacting with Secure UI |
Sec Section |
Level 3 of 3 |
|
| Protect:Container Security - SMAU, GMAU - Users running Container Scanning or interacting with Protect UI |
Sec Section |
Level 3 of 3 |
|
| Protect:Container Security - SMAC, GMAC - Clusters using Container Network or Host Security |
Sec Section |
Level 3 of 3 |
|
| Dev - Section CMAU - Estimated & Recorded Sum of Dev Section SMAU |
Dev Section |
Level 3 of 3 |
|
| Manage, Manage:Optimize - SMAU, GMAU - MAU Viewing Analytics Features |
Dev Section |
Level 3 of 3 |
|
| Manage:Access - Paid GMAU - MAU Using Paid SAML |
Dev Section |
Level 3 of 3 |
|
| Manage:Compliance - Paid GMAU - MAU Viewing Compliance Features |
Dev Section |
Level 3 of 3 |
|
| Manage:Compliance - Other - Projects Marked with a Compliance Framework |
Dev Section |
Level 3 of 3 |
|
| Manage:Import - GMAU - MAU importing |
Dev Section |
Level 3 of 3 |
|
| Manage:Import - Other - Share of New Projects Imported |
Dev Section |
Level 3 of 3 |
|
| Plan, Plan:Project Management - SMAU, Paid GMAU - MAU Interacting With Issues |
Dev Section |
Level 3 of 3 |
|
| Plan:Product Planning - Paid GMAU - MAU creating Epics each Month |
Dev Section |
Level 3 of 3 |
|
| Plan:Certify - Paid GMAU - MAU Interacting with Requirements |
Dev Section |
Level 3 of 3 |
|
| Plan:Certify - Other - Number of Requirements Created Monthly |
Dev Section |
Level 3 of 3 |
|
| Create - SMAU - Unique users writing to a Git repository |
Dev Section |
Level 3 of 3 |
|
| Create:Source Code - GMAU - Unique users writing to a project Git repository |
Dev Section |
Level 3 of 3 |
|
| Create:Code Review - Category MAU - Unique users using Merge Requests |
Dev Section |
Level 3 of 3 |
|
| Create:Code Review - Editor Extension (VS Code) - Category MAU |
Dev Section |
Level 3 of 3 |
|
| Create:Gitaly - Other - Unique instances with Gitaly Cluster enabled |
Dev Section |
Level 3 of 3 |
|
| Create:Editor - GMAU - Unique users committing via any web editor |
Dev Section |
Level 3 of 3 |
|
| Create:Editor - AMAU - Unique users committing by web editor |
Dev Section |
Level 3 of 3 |
|
| Create:Editor - Other - Number of Commits per Month from the Web IDE |
Dev Section |
Level 3 of 3 |
|
| Create:Editor - Other - Number of new Snippets per Month |
Dev Section |
Level 3 of 3 |
|
| Create:Editor - AMAU - Uniques users of Wiki |
Dev Section |
Level 3 of 3 |
|
| Create:Ecosystem - Other - Total active project integrations |
Dev Section |
Level 3 of 3 |
|
| Candidates Sourced by Talent Acquisition Department vs. Candidates Hired |
Talent-acquisition |
Level 3 of 3 |
|
| Headcount vs. Plan |
Talent-acquisition |
Level 3 of 3 |
|
| Time to Offer Accept (Days) |
Talent-acquisition |
Level 3 of 3 |
|
| Interviewee Satisfaction (ISAT) |
Talent-acquisition |
Level 3 of 3 |
|
| Cost Per Hire |
Talent-acquisition |
Level 3 of 3 |
|
| Support Satisfaction (SSAT) |
Customer Support Department |
Level 3 of 3 |
|
| Manager to customer support rep ratio |
Customer Support Department |
Level 3 of 3 |
|
| Service Level Agreement (SLA) |
Customer Support Department |
Level 3 of 3 |
|
| Customer Support Margin |
Customer Support Department |
Level 3 of 3 |
|
| Support Handbook MR Rate |
Customer Support Department |
Level 3 of 3 |
|
| Support MR Rate |
Customer Support Department |
Level 3 of 3 |
|
| Support Average Location Factor |
Customer Support Department |
Level 3 of 3 |
|
| Support Hiring Actual vs Plan |
Customer Support Department |
Level 3 of 3 |
|
| Support New Hire Average Location Factor |
Customer Support Department |
Level 3 of 3 |
|
| Support Team Member Retention |
Customer Support Department |
Level 3 of 3 |
|
| Support Department Discretionary Bonus Rate |
Support Department |
Level 3 of 3 |
|
| Engineering Hiring Actual vs Plan |
Engineering Function |
Level 3 of 3 |
|
| Engineering Average Location Factor |
Engineering Function |
Level 3 of 3 |
|
| Engineering Handbook MR Rate |
Engineering Function |
Level 3 of 3 |
|
| Engineering MR Rate |
Engineering Function |
Level 3 of 3 |
|
| Engineering Division New Hire Average Location Factor |
Engineering Function |
Level 3 of 3 |
|
| Engineering Discretionary Bonus Rate |
Engineering Function |
Level 3 of 3 |
|
| Percent of MRs from Community |
Engineering Function |
Level 3 of 3 |
|
| Engineering Team Member Retention |
Engineering Function |
Level 3 of 3 |
|
| Average Days Sales Outstanding (DSO) |
Finance Team |
Level 3 of 3 |
|
| Gross margin |
Corporate Finance |
Level 3 of 3 |
|
| Accounts Receivable Aging Greater Than 90 Days |
Finance Team |
Level 3 of 3 |
|
| Ops - Section CMAU - Sum of Ops Section SMAU |
Ops Section |
Level 3 of 3 |
|
| Ops - Section SpU - Ops Section Contribution to Stages Per User |
Ops Section |
Level 3 of 3 |
|
| Verify:Pipeline Execution - GMAU, SMAU - Unique users triggering pipelines |
Ops Section |
Level 3 of 3 |
|
| Verify:Pipeline Authoring - GMAU - Number of unique users interacting with gitlab-ci.yml file |
Ops Section |
Level 3 of 3 |
|
| Verify:Pipeline Authoring - Other - % first green project |
Ops Section |
Level 3 of 3 |
|
| Verify:Runner - Other - GitLab SaaS customers use of GitLab SaaS vs. self-hosted Runner Minutes (Premium, Ultimate) |
Ops Section |
Level 3 of 3 |
|
| Verify:Runner - Other - GitLab SaaS customers use of GitLab SaaS vs. self-hosted Runner Minutes (Free) |
|
Level 3 of 3 |
|
| Verify:Runner - Other - Linux Shared (SaaS) |
Ops Section |
Level 3 of 3 |
|
| Verify:Runner - Other - Windows Shared Runners (SaaS) Minutes Used |
Ops Section |
Level 3 of 3 |
|
| Verify:Runner - Other - CI Runners SLO Trends |
|
Level 3 of 3 |
|
| Verify:Testing - Paid GMAU - Count of active paid testing feature users |
Ops Section |
Level 3 of 3 |
|
| Package:Package - SMAU, GMAU - Count of users publishing packages |
Ops Section |
Level 3 of 3 |
|
| Package:Package - Weekly count of users publishing packages |
Ops Section |
Level 3 of 3 |
|
| Package:Package - Other - Packages published using the Package Registry |
Ops Section |
Level 3 of 3 |
|
| Release:Release - SMAU - Count of users triggering deployments using GitLab |
Ops Section |
Level 3 of 3 |
|
| Release:Release - AMAU - Unique users creating Releases |
Ops Section |
Level 3 of 3 |
|
| Release:Release - AMAU - Unique users using Environments |
Ops Section |
Level 3 of 3 |
|
| Release:Release - AMAU - Unique users of Pages |
Ops Section |
Level 3 of 3 |
|
| Release:Release - AMAU - Unique users triggering feature flags feature flag toggles |
Ops Section |
Level 3 of 3 |
|
| Release:Release - AMAU - Unique users triggering review apps pipelines that created a review app |
Ops Section |
Level 3 of 3 |
|
| Release:Release - AMAU - Count of unique users using canary or incremental rollouts users using Canary or Incremental Rollout |
Ops Section |
Level 3 of 3 |
|
| Release:Release - AMAU - Count of users deploying to AWS AutoDevOps or Ci templates to deploy to AWS |
Ops Section |
Level 3 of 3 |
|
| Release:Release - Other - Count of users looking at DORA4 Analytics |
Ops Section |
Level 3 of 3 |
|
| Release:Release - Other - Count of CLI creating releases |
Ops Section |
Level 3 of 3 |
|
| Configure:Configure - SMAU, GMAU - MAU of GitLab Managed Terraform State |
Ops Section |
Level 3 of 3 |
|
| Configure:Configure - Adoption PI - Number of Gitlab Kubernetes Agent instances |
Ops Section |
Level 3 of 3 |
|
| Configure:Configure - AMAU - Unique users running pipelines that have a HashiCorp Vault Variable |
Ops Section |
Level 3 of 3 |
|
| Monitor:Monitor - SMAU, GMAU - Unique users that interact with Alerts and Incidents |
Ops Section |
Level 3 of 3 |
|
| Monitor:Monitor - Other - Count of projects where incidents are being created |
Ops Section |
Level 3 of 3 |
|
| Monitor:Monitor - AMAU - Alerts Active Users |
Ops Section |
Level 3 of 3 |
|
| Monitor:Monitor - AMAU - Incidents Active Users |
Ops Section |
Level 3 of 3 |
|
| Monitor:Monitor - AMAU - On-call users |
Ops Section |
Level 3 of 3 |
|
| Security Control Health |
Security Department |
Level 3 of 3 |
|
| Security Impact on Net ARR |
Security Department |
Level 3 of 3 |
|
| Security Average Location Factor |
Security Department |
Level 3 of 3 |
|
| Security Handbook MR Rate |
Security Department |
Level 3 of 3 |
|
| Security Hiring Actual vs Plan |
Security Department |
Level 3 of 3 |
|
| Security MR Rate |
Security Department |
Level 3 of 3 |
|
| Security New Hire Average Location Factor |
Security Department |
Level 3 of 3 |
|
| Security Team Member Retention |
Security Department |
Level 3 of 3 |
|
| Security Vacancy Time to Fill |
Security Department |
Level 3 of 3 |
|
| Security Department Discretionary Bonus Rate |
Security Department |
Level 3 of 3 |
|
| Operational Security Risk Management (Tier 2 Risks) |
Security Department |
Level 3 of 3 |
|
| Security Observations (Tier 3 Risks) |
Security Department |
Level 3 of 3 |
|
| Third Party Risk Management |
Security Department |
Level 3 of 3 |
|
| Security Automation OKR/EPIC Completion |
Security Department |
Level 3 of 3 |
|
| Security Automation Iteration Velocity |
Security Department |
Level 3 of 3 |
|
| Security Automation Iteration Velocity Average |
Security Department |
Level 3 of 3 |
|
| System Usability Scale (SUS) score |
UX Department |
Level 3 of 3 |
|
| Technical Writer MR Rate |
UX Department |
Level 3 of 3 |
|
| UX research velocity |
UX Department |
Level 3 of 3 |
|
| UX Average Location Factor |
UX Department |
Level 3 of 3 |
|
| UX Handbook MR Rate |
UX Department |
Level 3 of 3 |
|
| UX Hiring Actual vs Plan |
UX Department |
Level 3 of 3 |
|
| UX Department MR Rate |
UX Department |
Level 3 of 3 |
|
| UX Department New Hire Average Location Factor |
UX Department |
Level 3 of 3 |
|
| UX Team Member Retention |
UX Department |
Level 3 of 3 |
|
| UX Vacancy Time to Fill |
UX Department |
Level 3 of 3 |
|
| UX Department Discretionary Bonus Rate |
UX Department |
Level 3 of 3 |
|
| Actionable insights |
UX Department |
Level 3 of 3 |
|
| UX debt |
UX Department |
Level 3 of 3 |
|
| Open UX Debt Age |
UX Department |
Level 3 of 3 |
|
| Proportion of feature additions, enhancements, and maintenance |
UX Department |
Level 3 of 3 |
|
| Distribution of Technical Writing team documentation effort |
UX Department |
Level 3 of 3 |
|
| Product Designer Gearing Ratio |
UX Department |
Level 3 of 3 |
|
| Technical Writer Gearing Ratio |
UX Department |
Level 3 of 3 |
|
| UX Researcher Gearing Ratio |
UX Department |
Level 3 of 3 |
|
| Average days to close |
Finance Team |
Level 3 of 3 |
|
| Deliver Quantified Savings |
Finance Team |
Level 3 of 3 |
|
| MRARR |
Quality Department |
Level 3 of 3 |
|
| Percent of MRs from Community |
Quality Department |
Level 3 of 3 |
|
| GitLab project average successful merge request pipeline duration |
Quality Department |
Level 3 of 3 |
|
| GitLab project master pipeline success rate |
Quality Department |
Level 3 of 3 |
|
| Review App deployment success rate for GitLab |
Quality Department |
Level 3 of 3 |
|
| Average time to first failure |
Quality Department |
Level 3 of 3 |
|
| S1 Open Bug Age (OBA) |
Quality Department |
Level 3 of 3 |
|
| S2 Open Bug Age (OBA) |
Quality Department |
Level 3 of 3 |
|
| Software Engineer in Test Gearing Ratio |
Quality Department |
Level 3 of 3 |
|
| Quality Average Location Factor |
Quality Department |
Level 3 of 3 |
|
| Quality Handbook MR Rate |
Quality Department |
Level 3 of 3 |
|
| Quality Hiring Actual vs Plan |
Quality Department |
Level 3 of 3 |
|
| Quality MR Rate |
Quality Department |
Level 3 of 3 |
|
| Quality New Hire Average Location Factor |
Quality Department |
Level 3 of 3 |
|
| Quality Team Member Retention |
Quality Department |
Level 3 of 3 |
|
| Quality Vacancy Time to Fill |
Quality Department |
Level 3 of 3 |
|
| Quality Department Discretionary Bonus Rate |
Quality Department |
Level 3 of 3 |
|
| Community Contribution Mean Time to Merge |
Quality Department |
Level 3 of 3 |
|
| Community MR Coaches per Month |
Quality Department |
Level 3 of 3 |
|
| Unique Community Contributors per Month |
Quality Department |
Level 3 of 3 |
|
| Percent of Feature Community Contribution MRs |
Quality Department |
Level 3 of 3 |
|
| GitLab project average pipeline cost per merge request |
Quality Department |
Level 3 of 3 |
|
| Engineering Productivity Engineer Gearing Ratio |
Quality Department |
Level 3 of 3 |
|
| Development Department MR Rate |
Development Department |
Level 3 of 3 |
|
| Largest Contentful Paint (LCP) |
Development Department |
Level 3 of 3 |
|
| Development Handbook MR Rate |
Development Department |
Level 3 of 3 |
|
| Development Average Location Factor |
Development Department |
Level 3 of 3 |
|
| Development Department New Hire Average Location Factor |
Development Department |
Level 3 of 3 |
|
| Development Department Discretionary Bonus Rate |
Development Department |
Level 3 of 3 |
|
| Development Team Member Retention |
Development Department |
Level 3 of 3 |
|
| Sales Renewal CSAT |
Development Department |
Level 3 of 3 |
|
| Development Hiring Actual vs Plan |
Development Department |
Level 3 of 3 |
|
| Average PTO per Development Team Member |
Development Department |
Level 3 of 3 |
|
| Backend Unit Test Coverage |
Development Department |
Level 3 of 3 |
|
| CVE issue to update |
Development Department |
Level 3 of 3 |
|
| Frontend Unit Test Coverage |
Development Department |
Level 3 of 3 |
|
| Maintainers and Trainees |
Development Department |
Level 3 of 3 |
|
| Maintainers per MR |
Development Department |
Level 3 of 3 |
|
| Mean Time To Merge (MTTM) |
Development Department |
Level 3 of 3 |
|
| MR Rate Percentiles |
Development Department |
Level 3 of 3 |
|
| Open MR Age (OMA) |
Development Department |
Level 3 of 3 |
|
| Open MR Review Efficiency (OMRE) |
Development Department |
Level 3 of 3 |
|
| Open to Merge |
Development Department |
Level 3 of 3 |
|
| Overall MRs by Type |
Development Department |
Level 3 of 3 |
|
| Enablement - Section PPI, Stage PPI - Median End User Page Load Time |
Enablement Section |
Level 3 of 3 |
|
| Enablement:Distribution - Group PPI - Percentage of installations on the 3 most recent versions of GitLab |
Enablement Section |
Level 3 of 3 |
|
| Enablement:Geo - Paid GMAU - Number of unique users utilizing a Geo secondary |
Enablement Section |
Level 3 of 3 |
|
| Enablement:Memory - Group PPI - Memory Consumed |
Enablement Section |
Level 3 of 3 |
|
| Enablement:Global Search - Paid GMAU - The number of unique paid users per month |
Enablement Section |
Level 3 of 3 |
|
| Enablement:Database - Group PPI - Database Query Apdex (100ms target, 250ms tolerable) |
Enablement Section |
Level 3 of 3 |
|
| Enablement:Infrastructure - Paid GMAU - Number of unique paid users that perform an action on GitLab.com |
Enablement Section |
Level 3 of 3 |
|
| Net ARR vs Plan |
Sales |
Level 3 of 3 |
|
| ARPU |
Sales |
Level 3 of 3 |
|
| Net Retention |
Sales |
Level 3 of 3 |
|
| CAC Ratio |
Sales |
Level 3 of 3 |
|
| Estimated Combined Monthly Active Users (CMAU) |
Product |
Level 3 of 3 |
|
| Paid Combined Monthly Active Users (Paid CMAU) |
Product |
Level 3 of 3 |
|
| Unique Monthly Active Users (UMAU) |
Product |
Level 3 of 3 |
|
| New Group Namespace Trial to Paid Conversion Rate |
Product |
Level 3 of 3 |
|
| New Group Namespace Create Stage Adoption Rate |
Product |
Level 3 of 3 |
|
| New Group Namespace Verify Stage Adoption Rate |
Product |
Level 3 of 3 |
|
| New Group Namespace with at least two users added |
Product |
Level 3 of 3 |
|
| Stages per User (SpU) |
Product |
Level 3 of 3 |
|
| Stages per Organization (SpO) |
Product |
Level 3 of 3 |
|
| Category Maturity Advancement |
Product |
Level 3 of 3 |
|
| Paid Net Promoter Score (PNPS) |
Product |
Level 3 of 3 |
|
| Acquisition impact |
Product |
Level 3 of 3 |
|
| Percentage of transactions through self-service purchasing |
Product |
Level 3 of 3 |
|
| Stage Monthly Active Users (SMAU) |
Product |
Level 3 of 3 |
|
| Paid Stage Monthly Active Users (Paid SMAU) |
Product |
Level 3 of 3 |
|
| Group Monthly Active Users (GMAU) |
Product |
Level 3 of 3 |
|
| Net New Business Pipeline Created |
Marketing |
Level 3 of 3 |
|
| Opportunities per XDR per month created |
Marketing |
Level 3 of 3 |
|
| Social Media Followers |
Marketing |
Level 3 of 3 |
|
| New hire location factor - Marketing |
Marketing |
Level 3 of 3 |
|
| Total number of MQLs by month |
Marketing |
Level 3 of 3 |
|
| Product Downloads |
Marketing |
Level 3 of 3 |
|
| Diversity - Women at GitLab |
People Success |
Level 3 of 3 |
|
| Diversity - Women in Management |
People Success |
Level 3 of 3 |
|
| Diversity - Women in Senior Leadership and Executive Roles |
People Success |
Level 3 of 3 |
|
| Offer Acceptance Rate |
People Success |
Level 3 of 3 |
|
| Team Member Retention (Rolling 12 Months) |
People Success |
Level 3 of 3 |
|
| Team Member Voluntary Retention (Rolling 12 Months) |
People Success |
Level 3 of 3 |
|
| Voluntary Team Member Turnover (Rolling 12 Months) |
People Success |
Level 3 of 3 |
|
| Onboarding Satisfaction (OSAT) |
People Success |
Level 3 of 3 |
|
| OSAT Buddy Experience Score |
People Success |
Level 3 of 3 |
|
| Discretionary bonuses |
People Success |
Level 3 of 3 |
|
| Promotion Rate |
People Success |
Level 3 of 3 |
|
| Percent of team members outside compensation band |
People Success |
Level 3 of 3 |
|
| People Group Engineering Narrow MR Rate |
People Success |
Level 3 of 3 |
|
| People Group Engineering Overall Handbook Update Frequency Rate |
People Success |
Level 3 of 3 |
|
| People Group Engineering bug to first action |
People Success |
Level 3 of 3 |
|
| People Group Engineering workscope done within a milestone |
People Success |
Level 3 of 3 |
|
| People Group Engineering new requests are triaged |
People Success |
Level 3 of 3 |
|
| Meetups per month |
Community Relations Department |
Level 3 of 3 |
|
| Wider Community merged MRs per release |
Community Relations Department |
Level 3 of 3 |
|
| Unique Community Contributors per Month |
Community Relations Department |
Level 3 of 3 |
|
| Developer Evangelism Monthly Impressions |
Community Relations Department |
Level 3 of 3 |
|
| GitLab for Education Quarterly Active Seats |
Community Relations Department |
Level 3 of 3 |
|
| GitLab for Education Quarterly New Institutions |
Community Relations Department |
Level 3 of 3 |
|
| GitLab for Education Quarterly New Seats |
Community Relations Department |
Level 3 of 3 |
|
