Engineering Function Performance Indicators Maturity

Summary

This page contains a table of performance indicators order by their maturity (ascending) so we can understand which ones we need to focus on building. Maturity has to do with the state of the automation, not the metric itself.

Other PI Pages

Maturity Legend

Level	Meaning
Level 3 of 3	Has a description, target, and Sisense embed (if public) or URL (or not).
Level 2 of 3	Missing one of: description, target, or Sisense embed (if public) or URL (or not).
Level 1 of 3	Missing two of: description, target, or Sisense embed (if public) or URL (or not).
Level 0 of 3	Missing a description, a target, and Sisense embed (if public) or URL (or not).

Performance Indicators by Maturity

Name	Organization	Maturity	Reason(s)
Security Hiring Actual vs Plan	Security Department	Level 1 of 3	Needs a target
Security Average Location Factor	Security Department	Level 1 of 3	Needs a target
Commit to Merge	Development Department	Level 1 of 3	Needs a target
Apdex and Error SLO per Service	Infrastructure Department	Level 1 of 3	Needs a target
Mean Time To Detection (MTTD)	Infrastructure Department	Level 1 of 3	Needs a target
GitLab.com Performance	Infrastructure Department	Level 1 of 3	Needs a target
Infrastructure Hosting Cost vs Plan	Infrastructure Department	Level 1 of 3	Needs a target
Average duration of end-to-end test suite execution on CE/EE master branch	Quality Department	Level 1 of 3	Needs a target
Ratio of quarantine vs total end-to-end tests in CE/EE master branch	Quality Department	Level 1 of 3	Needs a target
Monthly new bugs per stage group	Quality Department	Level 1 of 3	Needs a target
Mean time to resolve S1-S2 functional defects	Quality Department	Level 1 of 3	Needs a target
Ratio of bugs triaged with Severity (and priority)	Quality Department	Level 1 of 3	Needs a target
The ratio of closed (not merged MRs) vs merged MRs over time.	Quality Department	Level 1 of 3	Needs a target
MTTM (Mean-Time-To-Mitigation) for S1-S2-S3 security vulnerabilities	Security Department	Level 1 of 3	Needs a target
Blocked Abuse Activity	Security Department	Level 1 of 3	Needs a target
HackerOne budget vs actual (with forecast of 'unknowns')	Security Department	Level 1 of 3	Needs a target
HackerOne outreach and engagement	Security Department	Level 1 of 3	Needs a target
Security Response Times	Security Department	Level 1 of 3	Needs a target
Team member referrals	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Talent Ops Average Time to Project Completion	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Talent Ops Service Desk Vendor Support Tickets	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Sourced Offers	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Sourced candidates moved to the Reference Check	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Sourcer Hires Conversion Rate	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Sourcer Offer Conversion rate	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Sourcer Interview Conversion rate	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Phone Screens Scheduled by a Sourcer	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Sourced Prospects Submitted	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Social Referrals	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Recruiting or Hiring Manager LinkedIn Seat	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Candidate Time per Stage	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Applied vs Sourced Candidates	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Active Users with a Recruiting or Hiring Manager LinkedIn Seat	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Engineering Hiring Actual vs Plan	Engineering Function	Level 2 of 3
Sales Renewal CSAT	Development Department	Level 2 of 3
UX Hiring Actual vs Plan	UX Department	Level 2 of 3
Engineering Non-Headcount Plan vs Actuals	Engineering Function	Level 2 of 3
UX Non-Headcount Plan vs Actuals	UX Department	Level 2 of 3
Security Non-Headcount Plan vs Actuals	Security Department	Level 2 of 3
Quality Non-Headcount Plan vs Actuals	Quality Department	Level 2 of 3
Development Non-Headcount Plan vs Actuals	Development Department	Level 2 of 3
Infrastructure Non-Headcount Plan vs Actuals	Infrastructure Department	Level 2 of 3
Support Non-Headcount Plan vs Actuals	Support Department	Level 2 of 3
Engineering Recruiting Average Top-of-Funnel Location Factor	Engineering Function	Level 2 of 3
Development Recruiting Average Top-of-Funnel Location Factor	Development Department	Level 2 of 3
Infrastructure Recruiting Average Top-of-Funnel Location Factor	Infrastructure Department	Level 2 of 3
Quality Recruiting Average Top-of-Funnel Location Factor	Quality Department	Level 2 of 3
Support Recruiting Average Top-of-Funnel Location Factor	Support Department	Level 2 of 3
Security Recruiting Average Top-of-Funnel Location Factor	Security Department	Level 2 of 3
UX Average Location Factor	UX Department	Level 2 of 3	Needs a target
UX Recruiting Average Top-of-Funnel Location Factor	UX Department	Level 2 of 3
Diversity	Engineering Function	Level 2 of 3
UX Handbook Update Frequency	UX Department	Level 2 of 3
Team Member Retention	Engineering Function	Level 2 of 3
Engineering Discretionary Bonus Rate	Engineering Function	Level 2 of 3
Support Discretionary Bonus Rate	Support Department	Level 2 of 3
Development Discretionary Bonus Rate	Development Department	Level 2 of 3
Infrastructure Discretionary Bonus Rate	Infrastructure Department	Level 2 of 3
Quality Discretionary Bonus Rate	Quality Department	Level 2 of 3
Security Discretionary Bonus Rate	Security Department	Level 2 of 3
UX Discretionary Bonus Rate	UX Department	Level 2 of 3
Response to Community SLO	Development Department	Level 2 of 3
Backend Unit Test Coverage	Development Department	Level 2 of 3
Frontend Unit Test Coverage	Development Department	Level 2 of 3
GitLab.com Availability	Infrastructure Department	Level 2 of 3
Disaster Recovery (DR) Time-to-Recover	Infrastructure Department	Level 2 of 3
New issue first triage SLO	Quality Department	Level 2 of 3
P1/P2 open bugs past target SLO	Quality Department	Level 2 of 3
ARR by Annual Cohort	Corporate Finance	Level 2 of 3	Needs a target
Capital Consumption vs Plan	Corporate Finance	Level 2 of 3	Needs a target
Hires vs. Plan	Recruiting	Level 2 of 3	Needs a target
Candidates Sourced by Recruiting Department vs. Candidates Hired	Recruiting	Level 2 of 3
Outbound Candidates versus Candidates Hired	Recruiting	Level 2 of 3
Talent Ops Project Completion Rate	Recruiting	Level 2 of 3	Needs a target
Development Hiring Actual vs Plan	Development Department	Level 3 of 3
Infrastructure Hiring Actual vs Plan	Infrastructure Department	Level 3 of 3
Quality Hiring Actual vs Plan	Quality Department	Level 3 of 3
Support Hiring Actual vs Plan	Support Department	Level 3 of 3
Engineering Average Location Factor	Engineering Function	Level 3 of 3
Development Average Location Factor	Development Department	Level 3 of 3
Infrastructure Average Location Factor	Infrastructure Department	Level 3 of 3
Quality Average Location Factor	Quality Department	Level 3 of 3
Support Average Location Factor	Support Department	Level 3 of 3
Engineering Handbook Update Frequency	Engineering Function	Level 3 of 3
Development Handbook Update Frequency	Development Department	Level 3 of 3
Security Handbook Update Frequency	Security Department	Level 3 of 3
Quality Handbook Update Frequency	Quality Department	Level 3 of 3
Support Handbook Update Frequency	Support Department	Level 3 of 3
Throughput	Development Department	Level 3 of 3
MR Rate	Development Department	Level 3 of 3
CVE issue to update	Development Department	Level 3 of 3
Mean time to merge (MTTM)	Development Department	Level 3 of 3
Mean Time To Resolution (MTTR)	Infrastructure Department	Level 3 of 3
Mean Time Between Failures (MTBF)	Infrastructure Department	Level 3 of 3
Mean Time To Production (MTTP)	Infrastructure Department	Level 3 of 3
Infrastructure Hosting Cost per GitLab.com Monthly Active Users	Infrastructure Department	Level 3 of 3
Review App deployment success rate for GitLab	Quality Department	Level 3 of 3
Review App deployment success rate for GitLab FOSS	Quality Department	Level 3 of 3
Scheduled pipeline success rate for master branch in GitLab project	Quality Department	Level 3 of 3
Scheduled pipeline success rate for master branch in GitLab FOSS project	Quality Department	Level 3 of 3
Average merge request pipeline duration for GitLab	Quality Department	Level 3 of 3
Perception of system usability	UX Department	Level 3 of 3
Ratio of proactive vs reactive UX work	UX Department	Level 3 of 3
UX debt	UX Department	Level 3 of 3
Throughput of Technical Writing team documentation MRs	UX Department	Level 3 of 3
Distribution of Technical Writing team documentation effort	UX Department	Level 3 of 3
Support Satisfaction (SSAT)	Support Department	Level 3 of 3
Service Level Agreement (SLA)	Support Department	Level 3 of 3
Customer Support Margin	Support Department	Level 3 of 3
ARR per support team member	Support Department	Level 3 of 3
Average daily tickets closed per Support team member	Support Department	Level 3 of 3
Manager to customer support rep ratio	Support Department	Level 3 of 3
Capital Efficiency Ratio	Corporate Finance	Level 3 of 3
Gross margin	Corporate Finance	Level 3 of 3
Average Days Sales Outstanding (DSO)	Corporate Finance	Level 3 of 3
Runway	Corporate Finance	Level 3 of 3
Time to Offer Accept (Days)	Recruiting	Level 3 of 3
Offer Acceptance Rate	Recruiting	Level 3 of 3
Interviewee Satisfaction (ISAT)	Recruiting	Level 3 of 3
Cost Per Hire	Recruiting	Level 3 of 3