Engineering Function Performance Indicators Maturity

Summary

This page contains a table of performance indicators order by their maturity (ascending) so we can understand which ones we need to focus on building. Maturity has to do with the state of the automation, not the metric itself.

Other PI Pages

Maturity Legend

Level	Meaning
Level 3 of 3	Has a description, target, and Sisense embed (if public) or URL (or not).
Level 2 of 3	Missing one of: description, target, or Sisense embed (if public) or URL (or not).
Level 1 of 3	Missing two of: description, target, or Sisense embed (if public) or URL (or not).
Level 0 of 3	Missing a description, a target, and Sisense embed (if public) or URL (or not).

Performance Indicators by Maturity

Name	Organization	Maturity	Reason(s)
Diversity lifecycle - applications, recruited, interviews, offers, acceptance, retention	People Success	Level 0 of 3	Needs a definition Needs a target Needs a url
Qty. of Case Studies published per month	Marketing	Level 0 of 3	Needs a definition Needs a target Needs Sisense Embed Info
Mean Time To Detection (MTTD)	Infrastructure Department	Level 1 of 3	Needs a target
GitLab.com Performance	Infrastructure Department	Level 1 of 3	Needs a target
Infrastructure Hosting Cost vs Plan	Infrastructure Department	Level 1 of 3	Needs a target
Average duration of end-to-end test suite execution on CE/EE master branch	Quality Department	Level 1 of 3	Needs a target
Ratio of quarantine vs total end-to-end tests in CE/EE master branch	Quality Department	Level 1 of 3	Needs a target
Monthly new bugs per stage group	Quality Department	Level 1 of 3	Needs a target
Open and close S1-S2 product defects per month	Quality Department	Level 1 of 3	Needs a target
Mean time to resolve S1-S2 bugs	Quality Department	Level 1 of 3	Needs a target
Ratio of bugs triaged with Severity (and priority)	Quality Department	Level 1 of 3	Needs a target
The ratio of closed (not merged MRs) vs merged MRs over time.	Quality Department	Level 1 of 3	Needs a target
MTTM (Mean-Time-To-Mitigation) for S1-S2-S3 security vulnerabilities	Security Department	Level 1 of 3	Needs a target
Abuse Mitigation Data	Security Department	Level 1 of 3	Needs a target
HackerOne budget vs actual (with forecast of 'unknowns')	Security Department	Level 1 of 3	Needs a target
Security Risk Heatmap	Security Department	Level 1 of 3	Needs a target
SIRT (former Security Operations) Page Volume	Security Department	Level 1 of 3	Needs a target
Security Compliance Observations	Security Department	Level 1 of 3	Needs a target
GCF Security Control Effectiveness	Security Department	Level 1 of 3	Needs a target
HackerOne outreach and engagement	Security Department	Level 1 of 3	Needs a target
Security Response Times	Security Department	Level 1 of 3	Needs a target
Team member referrals	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Talent Ops Average Time to Project Completion	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Talent Ops Service Desk Vendor Support Tickets	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Sourced Offers	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Sourced candidates moved to the Reference Check	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Sourcer Hires Conversion Rate	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Sourcer Offer Conversion rate	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Sourcer Interview Conversion rate	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Phone Screens Scheduled by a Sourcer	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Sourced Prospects Submitted	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Social Referrals	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Recruiting or Hiring Manager LinkedIn Seat	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Candidate Time per Stage	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Active Users with a Recruiting or Hiring Manager LinkedIn Seat	Recruiting	Level 1 of 3	Needs a target Needs Sisense Embed Info
Total Monthly Active Users (TMAU)	Product	Level 1 of 3	Needs a target Needs Sisense Embed Info
Paid Total Monthly Active Users (Paid TMAU)	Product	Level 1 of 3	Needs a target Needs Sisense Embed Info
Spend per Team Member	People Success	Level 1 of 3	Needs a target Needs a url
Community Channel Response Time	Marketing	Level 1 of 3	Needs a target Needs Sisense Embed Info
Lead follow-up response time	Marketing	Level 1 of 3	Needs a target Needs Sisense Embed Info
Sales Renewal CSAT	Development Department	Level 2 of 3
Engineering Non-Headcount Plan vs Actuals	Engineering Function	Level 2 of 3
UX Non-Headcount Plan vs Actuals	UX Department	Level 2 of 3
Quality Non-Headcount Plan vs Actuals	Quality Department	Level 2 of 3
Development Non-Headcount Plan vs Actuals	Development Department	Level 2 of 3
Infrastructure Non-Headcount Plan vs Actuals	Infrastructure Department	Level 2 of 3
Support Non-Headcount Plan vs Actuals	Customer Support Department	Level 2 of 3
UX Average Location Factor	UX Department	Level 2 of 3	Needs a target
Diversity	Engineering Function	Level 2 of 3
Team Member Retention	Engineering Function	Level 2 of 3
Engineering Discretionary Bonus Rate	Engineering Function	Level 2 of 3
Support Discretionary Bonus Rate	Customer Support Department	Level 2 of 3
Development Discretionary Bonus Rate	Development Department	Level 2 of 3
Infrastructure Discretionary Bonus Rate	Infrastructure Department	Level 2 of 3
Quality Discretionary Bonus Rate	Quality Department	Level 2 of 3
UX Discretionary Bonus Rate	UX Department	Level 2 of 3
Response to Community SLO	Development Department	Level 2 of 3
Backend Unit Test Coverage	Development Department	Level 2 of 3
Say/Do Ratios	Development Department	Level 2 of 3
GitLab.com Availability	Infrastructure Department	Level 2 of 3
Disaster Recovery (DR) Time-to-Recover	Infrastructure Department	Level 2 of 3
New issue first triage SLO	Quality Department	Level 2 of 3
P1/P2 open bugs past target SLO	Quality Department	Level 2 of 3
Security Hiring Actual vs Plan	Security Department	Level 2 of 3	Needs a target
Security Non-Headcount Plan vs Actuals	Security Department	Level 2 of 3
Security Average Location Factor	Security Department	Level 2 of 3	Needs a target
Average age of currently open bug bounty vulnerabilities by severity	Security Department	Level 2 of 3
Net vulnerability count for each month	Security Department	Level 2 of 3
Security Discretionary Bonus Rate	Security Department	Level 2 of 3
ARR by Annual Cohort	Corporate Finance	Level 2 of 3	Needs a target
Capital Consumption vs Plan	Corporate Finance	Level 2 of 3	Needs a target
Top of Funnel Diversity	Recruiting	Level 2 of 3	Needs Sisense Embed Info
Talent Ops Project Completion Rate	Recruiting	Level 2 of 3	Needs a target
Monthly Active Users (MAU)	Product	Level 2 of 3	Needs a target
Direct signup ARR growth rate	Product	Level 2 of 3	Needs a target
Free to paid ARR growth rate	Product	Level 2 of 3	Needs a target
Category Maturity Achievement	Product	Level 2 of 3	Needs Sisense Embed Info
Paid Net Promoter Score (PNPS)	Product	Level 2 of 3	Needs Sisense Embed Info
Active Hosts	Product	Level 2 of 3	Needs a target
New hire location factor	Product	Level 2 of 3	Needs a definition
Refunds processed as % of orders	Product	Level 2 of 3	Needs a target
Acquisition impact	Product	Level 2 of 3	Needs Sisense Embed Info
Verify:CI & Verify:Runner - Count of pipelines triggered by unique users	Ops Section	Level 2 of 3	Needs Sisense Embed Info
Verify:Testing - Count of active paid testing feature users	Ops Section	Level 2 of 3	Needs Sisense Embed Info
Monitor:APM - Total number of metric and log views	Ops Section	Level 2 of 3	Needs a target
Create SMAU - Git Write Operations	Dev Section	Level 2 of 3	Needs Sisense Embed Info
Create:Gitaly MAU - Git Write Operations	Dev Section	Level 2 of 3	Needs Sisense Embed Info
Create:Gitaly - Availability	Dev Section	Level 2 of 3	Needs Sisense Embed Info
Create:Source Code - Percentage of users per instance using Merge Requests	Dev Section	Level 2 of 3	Needs Sisense Embed Info
Plan:Certify - Number of requirements created	Dev Section	Level 2 of 3	Needs Sisense Embed Info
Stage Monthly Active Users (SMAU)	Product	Level 2 of 3	Needs a target
Paid Stage Monthly Active Users (Paid SMAU)	Product	Level 2 of 3	Needs Sisense Embed Info
Stage Monthly Active Clusters (SMAC)	Product	Level 2 of 3	Needs Sisense Embed Info
Group Monthly Active Users (GMAU)	Product	Level 2 of 3	Needs Sisense Embed Info
Paid Group Monthly Active Users (Paid GMAU)	Product	Level 2 of 3	Needs Sisense Embed Info
Action Monthly Active Users (AMAU)	Product	Level 2 of 3	Needs Sisense Embed Info
Active Churned User	Product	Level 2 of 3	Needs Sisense Embed Info
Active Retained User	Product	Level 2 of 3	Needs Sisense Embed Info
Paid User	Product	Level 2 of 3	Needs Sisense Embed Info
Paid MAU	Product	Level 2 of 3	Needs Sisense Embed Info
Monthly Active Namespace (MAN)	Product	Level 2 of 3	Needs Sisense Embed Info
Active Churned Group	Product	Level 2 of 3	Needs Sisense Embed Info
Active Retained Namespace	Product	Level 2 of 3	Needs Sisense Embed Info
New Namespace	Product	Level 2 of 3	Needs Sisense Embed Info
Paid Namespace	Product	Level 2 of 3	Needs Sisense Embed Info
Paid MAG	Product	Level 2 of 3	Needs Sisense Embed Info
Product Tier Upgrade/Downgrade Rate	Product	Level 2 of 3	Needs Sisense Embed Info
Lost instances	Product	Level 2 of 3	Needs Sisense Embed Info
User Return Rate	Product	Level 2 of 3	Needs Sisense Embed Info
Churn	Product	Level 2 of 3	Needs Sisense Embed Info
Stage Monthly Active Namespaces (SMAN)	Product	Level 2 of 3	Needs Sisense Embed Info
Action Monthly Active Namespaces (AMAN)	Product	Level 2 of 3	Needs Sisense Embed Info
Acquisition success	Product	Level 2 of 3	Needs Sisense Embed Info
Sourced pipeline	Product	Level 2 of 3	Needs Sisense Embed Info
Scalable Employment Solution	Finance Team	Level 2 of 3	Needs Sisense Embed Info
New hire location factor - Finance Team	Finance Team	Level 2 of 3	Needs a definition
Release Agreement Acceptance	People Success	Level 2 of 3	Needs Sisense Embed Info
Promotion Rate	People Success	Level 2 of 3	Needs a target
Pay Equality	People Success	Level 2 of 3	Needs a target
Percent of team members over compensation band	People Success	Level 2 of 3	Needs a url
Active SMAU for Paying Customers	Sales	Level 2 of 3	Needs a url
Pipe-to-spend per marketing activity	Marketing	Level 2 of 3	Needs Sisense Embed Info
Marketing efficiency ratio	Marketing	Level 2 of 3	Needs Sisense Embed Info
LTV / CAC ratio	Marketing	Level 2 of 3	Needs Sisense Embed Info
New Unique Web Visitors (about.gitlab.com)	Marketing	Level 2 of 3	Needs a target
Total Web Sessions (about.gitlab.com)	Marketing	Level 2 of 3	Needs a target
Pipeline coverage	Marketing	Level 2 of 3	Needs Sisense Embed Info
50% or more SOV compared to most published competitor	Marketing	Level 2 of 3	Needs Sisense Embed Info
Increase partner focused media coverage by 25% in FY21	Marketing	Level 2 of 3	Needs Sisense Embed Info
Increase amount of remote work focused media coverage by 50% in FY21 over FY20	Marketing	Level 2 of 3	Needs Sisense Embed Info
Engineering Hiring Actual vs Plan	Engineering Function	Level 3 of 3
Development Hiring Actual vs Plan	Development Department	Level 3 of 3
Infrastructure Hiring Actual vs Plan	Infrastructure Department	Level 3 of 3
Quality Hiring Actual vs Plan	Quality Department	Level 3 of 3
Support Hiring Actual vs Plan	Customer Support Department	Level 3 of 3
UX Hiring Actual vs Plan	UX Department	Level 3 of 3
Engineering Average Location Factor	Engineering Function	Level 3 of 3
Engineering Recruiting Average Top-of-Funnel Location Factor	Engineering Function	Level 3 of 3
Development Average Location Factor	Development Department	Level 3 of 3
Development Recruiting Average Top-of-Funnel Location Factor	Development Department	Level 3 of 3
Infrastructure Average Location Factor	Infrastructure Department	Level 3 of 3
Infrastructure Recruiting Average Top-of-Funnel Location Factor	Infrastructure Department	Level 3 of 3
Quality Average Location Factor	Quality Department	Level 3 of 3
Quality Recruiting Average Top-of-Funnel Location Factor	Quality Department	Level 3 of 3
Support Average Location Factor	Customer Support Department	Level 3 of 3
Support Recruiting Average Top-of-Funnel Location Factor	Customer Support Department	Level 3 of 3
UX Recruiting Average Top-of-Funnel Location Factor	UX Department	Level 3 of 3
Engineering Handbook Update Frequency	Engineering Function	Level 3 of 3
Development Handbook Update Frequency	Development Department	Level 3 of 3
Quality Handbook Update Frequency	Quality Department	Level 3 of 3
Support Handbook Update Frequency	Customer Support Department	Level 3 of 3
UX Handbook Update Frequency	UX Department	Level 3 of 3
Infrastructure Handbook Update Frequency	Infrastructure Department	Level 3 of 3
Throughput	Development Department	Level 3 of 3
Development Department MR Rate	Development Department	Level 3 of 3
CVE issue to update	Development Department	Level 3 of 3
Frontend Unit Test Coverage	Development Department	Level 3 of 3
Mean time to merge (MTTM)	Development Department	Level 3 of 3
Open to Merge	Development Department	Level 3 of 3
Product MRs by Type	Development Department	Level 3 of 3
Development Member MR Rate vs Development MR Rate	Development Department	Level 3 of 3
Contributions Outside Development	Development Department	Level 3 of 3
MR to Maintainer Ratio (label based)	Development Department	Level 3 of 3
Maintainers and Trainees	Development Department	Level 3 of 3
MR Rate Percentiles	Development Department	Level 3 of 3
Mean Time To Resolution (MTTR)	Infrastructure Department	Level 3 of 3
Mean Time Between Failures (MTBF)	Infrastructure Department	Level 3 of 3
Mean Time To Production (MTTP)	Infrastructure Department	Level 3 of 3
Infrastructure Hosting Cost per GitLab.com Monthly Active Users	Infrastructure Department	Level 3 of 3
Review App deployment success rate for GitLab	Quality Department	Level 3 of 3
GitLab project master pipeline success rate	Quality Department	Level 3 of 3
Average merge request pipeline duration for GitLab	Quality Department	Level 3 of 3
Quality Department Member MR Rate	Quality Department	Level 3 of 3
Engineering Division Member MR Rate	Engineering Function	Level 3 of 3
UX Department Member MR Rate	UX Department	Level 3 of 3
Infrastructure Department Member MR Rate	Infrastructure	Level 3 of 3
Average cost per merge request pipeline for GitLab	Quality Department	Level 3 of 3
Security Recruiting Average Top-of-Funnel Location Factor	Security Department	Level 3 of 3
Security Handbook Update Frequency	Security Department	Level 3 of 3
Security Department MR Rate	Security Department	Level 3 of 3
Perception of system usability	UX Department	Level 3 of 3
Proactive UX Work	UX Department	Level 3 of 3
UX debt	UX Department	Level 3 of 3
Throughput of Technical Writing team documentation MRs	UX Department	Level 3 of 3
Distribution of Technical Writing team documentation effort	UX Department	Level 3 of 3
Support Satisfaction (SSAT)	Customer Support Department	Level 3 of 3
Service Level Agreement (SLA)	Customer Support Department	Level 3 of 3
Customer Support Margin	Support Department	Level 3 of 3
ARR per support team member	Customer Support Department	Level 3 of 3
Average daily tickets closed per Support team member	Customer Support Department	Level 3 of 3
Manager to customer support rep ratio	Customer Support Department	Level 3 of 3
Capital Efficiency Ratio	Corporate Finance	Level 3 of 3
Gross margin	Corporate Finance	Level 3 of 3
Average Days Sales Outstanding (DSO)	Corporate Finance	Level 3 of 3
Runway	Corporate Finance	Level 3 of 3
Candidates Sourced by Recruiting Department vs. Candidates Hired	Recruiting	Level 3 of 3
Outbound Candidates versus Candidates Hired	Recruiting	Level 3 of 3
Net Retention	Product	Level 3 of 3
Gross Retention	Product	Level 3 of 3
Stages per User (SpU)	Product	Level 3 of 3
Ops Section - TMAU for the Ops section	Ops Section	Level 3 of 3
Package:Package - Packages published/installed using the Package Registry	Ops Section	Level 3 of 3
Release:Progressive Delivery & Release:Release Management - Count of deployments using GitLab	Ops Section	Level 3 of 3
Configure:Configure - Number of CI/CD pipeline runs going through our infrastructure management deployment oriented features	Ops Section	Level 3 of 3
Monitor:Health - Count of incident issues created	Ops Section	Level 3 of 3
Percentage of installations on the 3 most recent versions of GitLab	Enablement Section	Level 3 of 3
Total active project integrations	Dev Section	Level 3 of 3
Create:Web IDE - Number of Commits per Month from the Web IDE	Dev Section	Level 3 of 3
Create:Snippets - Number of new Snippets per Month	Dev Section	Level 3 of 3
Plan:Portfolio Management - Unique Users of Epics each Month	Dev Section	Level 3 of 3
Average days to close	Finance Team	Level 3 of 3
Deliver Quantified Savings	Finance Team	Level 3 of 3
Hires vs. Plan	Recruiting	Level 3 of 3
Time to Offer Accept (Days)	Recruiting	Level 3 of 3
Offer Acceptance Rate	People Success	Level 3 of 3
Interviewee Satisfaction (ISAT)	Recruiting	Level 3 of 3
Location Factor	People Success	Level 3 of 3
New Hire Location Factor	People success	Level 3 of 3
Team Member Retention (Rolling 12 Months)	People Success	Level 3 of 3
Voluntary Team Member Turnover (Rolling 12 Months)	People Success	Level 3 of 3
Onboarding Satisfaction (OSAT)	People Success	Level 3 of 3
OSAT Buddy Experience Score	People Success	Level 3 of 3
Discretionary bonuses	People Success	Level 3 of 3
Percent of sent Slack messages that are not DMs	Chief of Staff Team	Level 3 of 3
Cost Per Hire	Recruiting	Level 3 of 3
IACV vs Plan	Sales	Level 3 of 3
Field Efficiency Ratio	Sales	Level 3 of 3
IACV Efficiency	Sales	Level 3 of 3
TCV vs Plan	Sales	Level 3 of 3
ARR YoY	Sales	Level 3 of 3
Win Rate	Sales	Level 3 of 3
Percent of Ramped Reps at or Above Quota	Sales	Level 3 of 3
Percent of Ramping Reps at or Above 70% of Quota	Sales	Level 3 of 3
Net Retention	Sales	Level 3 of 3
Gross Retention	Sales	Level 3 of 3
ProServe Revenue vs Cost	Sales	Level 3 of 3
Services Attach Rate for Strategic	Sales	Level 3 of 3
Self-serve Sales Ratio	Sales	Level 3 of 3
Licensed Users	Sales	Level 3 of 3
ARPU	Sales	Level 3 of 3
New Hire Location Factor	Sales	Level 3 of 3
Net New Business Pipeline Created	Marketing	Level 3 of 3
Opportunities per XDR per month created	Marketing	Level 3 of 3
Social Media Followers	Marketing	Level 3 of 3
Meetups per month	Marketing	Level 3 of 3
Wider Community merged MRs per release	Marketing	Level 3 of 3
New hire location factor - Marketing	Marketing	Level 3 of 3
Total number of MQLs by month	Marketing	Level 3 of 3
Product Downloads	Marketing	Level 3 of 3