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Engineering Function Performance Indicators Maturity

Summary

This page contains a table of performance indicators order by their maturity (ascending) so we can understand which ones we need to focus on building. Maturity has to do with the state of the automation, not the metric itself.

Other PI Pages

Maturity Legend

Level Meaning
Level 3 of 3 Has a description, target, and Sisense embed (if public) or URL (or not).
Level 2 of 3 Missing one of: description, target, or Sisense embed (if public) or URL (or not).
Level 1 of 3 Missing two of: description, target, or Sisense embed (if public) or URL (or not).
Level 0 of 3 Missing a description, a target, and Sisense embed (if public) or URL (or not).

Performance Indicators by Maturity

Name Organization Maturity Reason(s)
Qty. of Case Studies published per month Marketing Level 0 of 3
  • Needs a definition
  • Needs a target
  • Needs Sisense Embed Info
Open and closed product severity 1 and severity 2 bugs per month Quality Department Level 1 of 3
  • Needs a target
Pay Equality People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Compliance, data retention and implementation People Success Level 1 of 3
  • Needs a target
  • Needs a url
Google drive documentation People Success Level 1 of 3
  • Needs a target
  • Needs a url
Implementation of audits across Team Member Experience tasks People Success Level 1 of 3
  • Needs a target
  • Needs a url
Country Conversions completed within due date People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Increase the locations GitLab can offer work-sponsorship, in alignment with legal and tax People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Complete relocations within due date for eligible relocation requests, in alignment with the people business partners & total rewards. People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Team Member Referrals Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Recruiting Operations & Insights Average Time to Project Completion Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Recruiting Operations & Insights Service Desk Vendor Support Tickets Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced Offers Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced Candidates Moved to the Reference Check Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Hires Conversion Rate Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Offer Conversion Rate Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Interview Conversion Rate Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Phone Screens Scheduled by a Sourcer Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced Prospects Submitted Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Social Referrals Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Recruiting or Hiring Manager LinkedIn Seat Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Candidate Time per Stage Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Active Users with a Recruiting or Hiring Manager LinkedIn Seat Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Lead follow-up response time Marketing Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Scalable Employment Solution Finance Team Level 2 of 3
  • Needs Sisense Embed Info
New hire location factor - Finance Team Finance Team Level 2 of 3
  • Needs a definition
Sales Pipeline Coverage Sales Level 2 of 3
  • Needs Sisense Embed Info
Quality Non-Headcount Plan vs Actuals Quality Department Level 2 of 3
    Average time to failure for GitLab merge request pipelines Quality Department Level 2 of 3
      Open S1 and S2 bugs Quality Department Level 2 of 3
      • Needs a target
      Percent of bugs with unknown severity Quality Department Level 2 of 3
      • Needs a target
      Average duration of end-to-end test suite execution on CE/EE master branch Quality Department Level 2 of 3
        Ratio of quarantine vs total end-to-end tests in CE/EE master branch Quality Department Level 2 of 3
          New issue first triage SLO Quality Department Level 2 of 3
            Rule of 40 Corporate Finance Level 2 of 3
            • Needs a url
            ARR by Annual Cohort Corporate Finance Level 2 of 3
            • Needs a target
            Capital Consumption vs Plan Corporate Finance Level 2 of 3
            • Needs a target
            Infrastructure Non-Headcount Plan vs Actuals Infrastructure Department Level 2 of 3
              GitLab.com Availability Infrastructure Department Level 2 of 3
                Mean Time Between Failure (MTBF) Infrastructure Department Level 2 of 3
                  GitLab.com individual service maturity Infrastructure Department Level 2 of 3
                    Infrastructure Discretionary Bonus Rate Infrastructure Department Level 2 of 3
                      Mean Time To Detection (MTTD) Infrastructure Department Level 2 of 3
                        Mean Time To Resolution (MTTR) Infrastructure Department Level 2 of 3
                          Disaster Recovery (DR) Time-to-Recover Infrastructure Department Level 2 of 3
                            PostgreSQL Recovery Health Infrastructure Department Level 2 of 3
                              Support Non-Headcount Plan vs Actuals Customer Support Department Level 2 of 3
                                Support Discretionary Bonus Rate Customer Support Department Level 2 of 3
                                  Sec - Section TMAU - Reported Sum of Sec Section SMAU Sec Section Level 2 of 3
                                  • Needs a target
                                  Verify:Runner - Other - Total downloads of runner binaries and docker images per month for self-managed Ops Section Level 2 of 3
                                  • Needs Sisense Embed Info
                                  Package:Package - SMAU, GMAU - Count of users publishing packages Ops Section Level 2 of 3
                                  • Needs Sisense Embed Info
                                  Package:Package - AMAU - Count of users installing packages Ops Section Level 2 of 3
                                  • Needs Sisense Embed Info
                                  Release:Release - AMAU - Unique users with at least 1 project on their environments dashboard Ops Section Level 2 of 3
                                  • Needs Sisense Embed Info
                                  Release:Release Management - AMAU - Unique users Associating Group Milestones to Releases Ops Section Level 2 of 3
                                  • Needs Sisense Embed Info
                                  Release:Release - AMAU - Unique users triggering automatic deployments pipelines with automatic deployments (no manual jobs) Ops Section Level 2 of 3
                                  • Needs Sisense Embed Info
                                  Release:Release - AMAU - Count of users deploying to AWS AutoDevOps or Ci templates to deploy to AWS Ops Section Level 2 of 3
                                  • Needs Sisense Embed Info
                                  Configure:Configure - AMAU - Unique users running pipelines that have a HashiCorp Vault Variable Ops Section Level 2 of 3
                                  • Needs Sisense Embed Info
                                  Development Non-Headcount Plan vs Actuals Development Department Level 2 of 3
                                    Development Discretionary Bonus Rate Development Department Level 2 of 3
                                      Response to Community SLO Development Department Level 2 of 3
                                        Backend Unit Test Coverage Development Department Level 2 of 3
                                          Say Do Ratios Development Department Level 2 of 3
                                            Release Agreement Acceptance People Success Level 2 of 3
                                            • Needs Sisense Embed Info
                                            Number of All Remote Certifications. People Success Level 2 of 3
                                            • Needs Sisense Embed Info
                                            Recruiting Operations & Insights Project Completion Rate Recruiting Level 2 of 3
                                            • Needs a target
                                            Interviewer Effectiveness Recruiting Level 2 of 3
                                            • Needs a target
                                            Pipe-to-spend per marketing activity Marketing Level 2 of 3
                                            • Needs Sisense Embed Info
                                            Marketing efficiency ratio Marketing Level 2 of 3
                                            • Needs Sisense Embed Info
                                            LTV / CAC ratio Marketing Level 2 of 3
                                            • Needs Sisense Embed Info
                                            New Unique Web Visitors (about.gitlab.com) Marketing Level 2 of 3
                                            • Needs a target
                                            Total Web Sessions (about.gitlab.com) Marketing Level 2 of 3
                                            • Needs a target
                                            Pipeline coverage Marketing Level 2 of 3
                                            • Needs Sisense Embed Info
                                            50% or more SOV compared to most published competitor Marketing Level 2 of 3
                                            • Needs Sisense Embed Info
                                            Increase partner focused media coverage by 25% in FY21 Marketing Level 2 of 3
                                            • Needs Sisense Embed Info
                                            Increase amount of remote work focused media coverage by 50% in FY21 over FY20 Marketing Level 2 of 3
                                            • Needs Sisense Embed Info
                                            Manage:Import - GMAU - MAU importing Dev Section Level 2 of 3
                                            • Needs Sisense Embed Info
                                            Manage:Import - Other - Share of New Projects Imported Dev Section Level 2 of 3
                                            • Needs Sisense Embed Info
                                            Plan:Certify - Paid GMAU - MAU Interacting with Requirements Dev Section Level 2 of 3
                                            • Needs Sisense Embed Info
                                            Create:Source Code Secondary - GMAU - Unique users approving merge requests Dev Section Level 2 of 3
                                            • Needs Sisense Embed Info
                                            Create:Source Code Tertiary - GMAU - Unique users pushes rejected by push rules Dev Section Level 2 of 3
                                            • Needs Sisense Embed Info
                                            Create:Code Review - Other - Code Review/SCM Ratio by UMAU and Subscription Tier Dev Section Level 2 of 3
                                            • Needs a definition
                                            Create:Gitaly - Other - Availability Dev Section Level 2 of 3
                                            • Needs Sisense Embed Info
                                            Create:Editor - AMAU - Unique users committing via the Static Site Editor Dev Section Level 2 of 3
                                            • Needs Sisense Embed Info
                                            Create:Ecosystem - GMAU - MAU of any integration Dev Section Level 2 of 3
                                            • Needs Sisense Embed Info
                                            Create:Ecosystem - Other - Integrations managed at Group or Instance level Dev Section Level 2 of 3
                                            • Needs Sisense Embed Info
                                            UX Non-Headcount Plan vs Actuals UX Department Level 2 of 3
                                              UX Discretionary Bonus Rate UX Department Level 2 of 3
                                                Engineering Non-Headcount Plan vs Actuals Engineering Function Level 2 of 3
                                                  Diversity Engineering Function Level 2 of 3
                                                    Team Member Retention Engineering Function Level 2 of 3
                                                      Engineering Discretionary Bonus Rate Engineering Function Level 2 of 3
                                                        Merge Requests Types Engineering Function Level 2 of 3
                                                        • Needs a target
                                                        Security Non-Headcount Plan vs Actuals Security Department Level 2 of 3
                                                          MTTR (Mean-Time-To-Remediation) for severity 1, 2, and 3 security vulnerabilities Security Department Level 2 of 3
                                                            Average age of currently open bug bounty vulnerabilities by severity Security Department Level 2 of 3
                                                              Net vulnerability count for each month Security Department Level 2 of 3
                                                                HackerOne budget vs actual (with forecast of 'unknowns') Security Department Level 2 of 3
                                                                  Security Engineer On-Call Page Volume Security Department Level 2 of 3
                                                                    Security Control Health Security Department Level 2 of 3
                                                                      Cost of Abuse Security Department Level 2 of 3
                                                                        Security Discretionary Bonus Rate Security Department Level 2 of 3
                                                                          Active Hosts Product Level 2 of 3
                                                                          • Needs a target
                                                                          New hire location factor Product Level 2 of 3
                                                                          • Needs a definition
                                                                          Refunds processed as % of orders Product Level 2 of 3
                                                                          • Needs a target
                                                                          Stage Monthly Active Clusters (SMAC) Product Level 2 of 3
                                                                          • Needs Sisense Embed Info
                                                                          Group Monthly Active Users (GMAU) Product Level 2 of 3
                                                                          • Needs Sisense Embed Info
                                                                          Paid Group Monthly Active Users (Paid GMAU) Product Level 2 of 3
                                                                          • Needs Sisense Embed Info
                                                                          Dropped Opprtunity Canvases Product Level 2 of 3
                                                                          • Needs Sisense Embed Info
                                                                          Average days to close Finance Team Level 3 of 3
                                                                            Deliver Quantified Savings Finance Team Level 3 of 3
                                                                              Percent of Ramping Reps at or Above 70% of Quota Sales Level 3 of 3
                                                                                Percent of Ramped Reps at or Above Quota Sales Level 3 of 3
                                                                                  Win Rate Sales Level 3 of 3
                                                                                    New ARR Sales Level 3 of 3
                                                                                      New Logos Sales Level 3 of 3
                                                                                        IACV vs Plan Sales Level 3 of 3
                                                                                          ProServe Revenue vs Cost Sales Level 3 of 3
                                                                                            ProServe Deal and Dollar Attach Rate Sales Level 3 of 3
                                                                                              Time to First Value Sales Level 3 of 3
                                                                                                Total Renewal Rate Sales Level 3 of 3
                                                                                                  On Time Renewal Rate Sales Level 3 of 3
                                                                                                    Net Retention Sales Level 3 of 3
                                                                                                      CAC Ratio Sales Level 3 of 3
                                                                                                        Self-serve Sales Ratio (deal and dollar) Sales Level 3 of 3
                                                                                                          New Hire Location Factor Sales Level 3 of 3
                                                                                                            Sales Capacity Sales Level 3 of 3
                                                                                                              Licensed User Growth Sales Level 3 of 3
                                                                                                                ARPU Sales Level 3 of 3
                                                                                                                  ARR YoY Sales Level 3 of 3
                                                                                                                    Quality Hiring Actual vs Plan Quality Department Level 3 of 3
                                                                                                                      Quality Department New Hire Average Location Factor Quality Department Level 3 of 3
                                                                                                                        Quality Average Location Factor Quality Department Level 3 of 3
                                                                                                                          Quality Handbook Update Frequency Quality Department Level 3 of 3
                                                                                                                            Quality Department Narrow MR Rate Quality Department Level 3 of 3
                                                                                                                              Quality Discretionary Bonus Rate Quality Department Level 3 of 3
                                                                                                                                Review App deployment success rate for GitLab Quality Department Level 3 of 3
                                                                                                                                  GitLab project master pipeline success rate Quality Department Level 3 of 3
                                                                                                                                    Average merge request pipeline duration for GitLab Quality Department Level 3 of 3
                                                                                                                                      Average cost per merge request pipeline for GitLab Quality Department Level 3 of 3
                                                                                                                                        Average total pipeline cost per merge request for GitLab Quality Department Level 3 of 3
                                                                                                                                          MTTC S1 bugs Quality Department Level 3 of 3
                                                                                                                                            MTTC S2 bugs Quality Department Level 3 of 3
                                                                                                                                              Unique Community Contributors per Month Quality Department Level 3 of 3
                                                                                                                                                Community MR Coaches per Month Quality Department Level 3 of 3
                                                                                                                                                  Community Contribution Mean Time to Merge Quality Department Level 3 of 3
                                                                                                                                                    Percent of Feature Community Contribution MRs Quality Department Level 3 of 3
                                                                                                                                                      Software Engineer in Test Gearing Ratio Quality Department Level 3 of 3
                                                                                                                                                        Engineering Productivity Engineer Gearing Ratio Quality Department Level 3 of 3
                                                                                                                                                          Quality Engineering Manager Gearing Ratio Quality Department Level 3 of 3
                                                                                                                                                            Bug Service Level Objective (SLO) Quality Department Level 3 of 3
                                                                                                                                                              Percent of sent Slack messages that are not DMs Chief of Staff Team Level 3 of 3
                                                                                                                                                                Throughput for the CoST Chief of Staff Team Level 3 of 3
                                                                                                                                                                  Executive Time for the CEO Chief of Staff Team Level 3 of 3
                                                                                                                                                                    Average Days Sales Outstanding (DSO) Finance Team Level 3 of 3
                                                                                                                                                                      Gross margin Corporate Finance Level 3 of 3
                                                                                                                                                                        Runway Corporate Finance Level 3 of 3
                                                                                                                                                                          Accounts Receivable Aging Greater Than 90 Days Finance Team Level 3 of 3
                                                                                                                                                                            Infrastructure Hiring Actual vs Plan Infrastructure Department Level 3 of 3
                                                                                                                                                                              Mean Time To Production (MTTP) Infrastructure Department Level 3 of 3
                                                                                                                                                                                Mean Time Between Incidents (MTBI) Infrastructure Department Level 3 of 3
                                                                                                                                                                                  Infrastructure Hosting Cost per GitLab.com Unique Monthly Active Users Infrastructure Department Level 3 of 3
                                                                                                                                                                                    Infrastructure Hosting Cost per Free GitLab.com Unique Monthly Active Users Infrastructure Department Level 3 of 3
                                                                                                                                                                                      Infrastructure Average Location Factor Infrastructure Department Level 3 of 3
                                                                                                                                                                                        Infrastructure Department New Hire Average Location Factor Infrastructure Department Level 3 of 3
                                                                                                                                                                                          Infrastructure Handbook Update Frequency Infrastructure Department Level 3 of 3
                                                                                                                                                                                            Infrastructure Department Narrow MR Rate Infrastructure Department Level 3 of 3
                                                                                                                                                                                              Corrective Action SLO Infrastructure Department Level 3 of 3
                                                                                                                                                                                                Production Access Risk Index Infrastructure Department Level 3 of 3
                                                                                                                                                                                                  Customer Support Margin Customer Support Department Level 3 of 3
                                                                                                                                                                                                    Support Hiring Actual vs Plan Customer Support Department Level 3 of 3
                                                                                                                                                                                                      Support Average Location Factor Customer Support Department Level 3 of 3
                                                                                                                                                                                                        Support Handbook Update Frequency Customer Support Department Level 3 of 3
                                                                                                                                                                                                          Support Department Narrow MR Rate Customer Support Department Level 3 of 3
                                                                                                                                                                                                            Support Satisfaction (SSAT) Customer Support Department Level 3 of 3
                                                                                                                                                                                                              Service Level Agreement (SLA) Customer Support Department Level 3 of 3
                                                                                                                                                                                                                ARR per support team member Customer Support Department Level 3 of 3
                                                                                                                                                                                                                  Average daily tickets closed per Support team member Customer Support Department Level 3 of 3
                                                                                                                                                                                                                    Manager to customer support rep ratio Customer Support Department Level 3 of 3
                                                                                                                                                                                                                      Customer Support Department New Hire Average Location Factor Customer Support Department Level 3 of 3
                                                                                                                                                                                                                        Sec, Secure - Section MAU, SMAU - Unique users who have used a Secure scanner Sec Section Level 3 of 3
                                                                                                                                                                                                                          Secure:Static Analysis - GMAU - Users running Static Analysis jobs Sec Section Level 3 of 3
                                                                                                                                                                                                                            Secure:Dynamic Analysis - GMAU - Users running DAST Sec Section Level 3 of 3
                                                                                                                                                                                                                              Secure:Composition Analysis - GMAU - Users running any SCA scanners Sec Section Level 3 of 3
                                                                                                                                                                                                                                Secure:Fuzz Testing - GMAU - Users running fuzz testing Sec Section Level 3 of 3
                                                                                                                                                                                                                                  Secure:Threat Insights - GMAU - Users interacting with Secure UI Sec Section Level 3 of 3
                                                                                                                                                                                                                                    Protect:Container Security - SMAU, GMAU - Users running Container Scanning or interacting with Protect UI Sec Section Level 3 of 3
                                                                                                                                                                                                                                      Protect:Container Security - SMAC, GMAC - Clusters using Container Network or Host Security Sec Section Level 3 of 3
                                                                                                                                                                                                                                        Ops - Section TMAU - Sum of Ops Section SMAU Ops Section Level 3 of 3
                                                                                                                                                                                                                                          Ops - Section SpU - Ops Section Contribution to Stages Per User Ops Section Level 3 of 3
                                                                                                                                                                                                                                            Verify, Verify:CI - GMAU, SMAU - Unique users triggering pipelines Ops Section Level 3 of 3
                                                                                                                                                                                                                                              Verify:Pipeline Authoring - GMAU - Number of unique users interacting with gitlab-ci.yml file Ops Section Level 3 of 3
                                                                                                                                                                                                                                                Verify:Pipeline Authoring - Other - % first green project Ops Section Level 3 of 3
                                                                                                                                                                                                                                                  Verify:Runner - Other - Linux Shared (SaaS) Runners Minutes Used Ops Section Level 3 of 3
                                                                                                                                                                                                                                                    Verify:Runner - Other - Windows Shared Runners (SaaS) Minutes Used Ops Section Level 3 of 3
                                                                                                                                                                                                                                                      Verify:Testing - Paid GMAU - Count of active paid testing feature users Ops Section Level 3 of 3
                                                                                                                                                                                                                                                        Package:Package - Other - Packages published using the Package Registry Ops Section Level 3 of 3
                                                                                                                                                                                                                                                          Release:Release - SMAU - Count of users triggering deployments using GitLab Ops Section Level 3 of 3
                                                                                                                                                                                                                                                            Release:Release - AMAU - Unique users creating Releases Ops Section Level 3 of 3
                                                                                                                                                                                                                                                              Release:Release - AMAU - Unique users of Pages Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                Release:Release - AMAU - Unique users triggering feature flags feature flag toggles Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                  Release:Release - AMAU - Unique users triggering review apps pipelines that created a review app Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                    Release:Release - AMAU - Count of unique users using canary or incremental rollouts users using Canary or Incremental Rollout Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                      Configure:Configure - SMAU, GMAU - Proxy user count based on attached clusters Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                        Configure:Configure - Adoption PI - Number of projects with GitLab Managed Terraform State Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                          Configure:Configure - Adoption PI - Number of Gitlab Kubernetes Agent instances Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                            Monitor:Monitor - SMAU, GMAU - Unique users that interact with Alerts and Incidents Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                              Monitor:Monitor - Other - Count of projects where incidents are being created Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                                Monitor - AMAU - Changing status on Alerts Ops Section Level 3 of 3
                                                                                                                                                                                                                                                                                  Development Hiring Actual vs Plan Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                    Sales Renewal CSAT Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                      Development Average Location Factor Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                        Development Overall Handbook Update Frequency Rate Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                          Overall MRs Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                            CVE issue to update Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                              Frontend Unit Test Coverage Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                Mean Time To Merge (MTTM) Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                  Review To Merge Time (RTMT) Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                    Open to Merge Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                      Overall MRs by Type Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                        Development Department Narrow MR Rate Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                          Largest Contentful Paint (LCP) Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                            ContributionsĀ OutsideĀ Development Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                              Overall MRs to Maintainer Ratio Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                Maintainers and Trainees Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                  MR Rate Percentiles Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                    Development Department New Hire Average Location Factor Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                      Average PTO per Development Team Member Development Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                        Diversity - Women at GitLab People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                          Diversity - Women in Management People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                            Diversity - Women in Senior Leadership and Executive Roles People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                              New Hire Location Factor People success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                Offer Acceptance Rate People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                  Location Factor People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                    New Hire Location Factor People success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                      Team Member Retention (Rolling 12 Months) People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                        Team Member Voluntary Retention (Rolling 12 Months) People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                          Voluntary Team Member Turnover (Rolling 12 Months) People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                            Onboarding Satisfaction (OSAT) People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                              OSAT Buddy Experience Score People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                Discretionary bonuses People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                  Promotion Rate People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                    Percent of team members outside compensation band People Success Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                    • Needs a url
                                                                                                                                                                                                                                                                                                                                                    Candidates Sourced by Recruiting Department vs. Candidates Hired Recruiting Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                      Outbound Candidates versus Candidates Hired Recruiting Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                        Hires vs. Plan Recruiting Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                          Time to Offer Accept (Days) Recruiting Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                            Interviewee Satisfaction (ISAT) Recruiting Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                              Cost Per Hire Recruiting Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                              • Needs a url
                                                                                                                                                                                                                                                                                                                                                              Sourcing for individuals from underrepresented groups Recruiting Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                Net New Business Pipeline Created Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                  Opportunities per XDR per month created Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                    Social Media Followers Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                      Meetups per month Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                        Wider Community merged MRs per release Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                          New hire location factor - Marketing Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                            Total number of MQLs by month Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                              Product Downloads Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                Developer Evangelism Monthly Impressions Marketing Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                  Dev - Section TMAU - Estimated & Recorded Sum of Dev Section SMAU Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                    Manage, Manage:Optimize - SMAU, GMAU - MAU Viewing Analytics Features Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                      Manage:Access - Paid GMAU - MAU Using Paid SAML Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                        Manage:Compliance - Paid GMAU - MAU Viewing Compliance Features Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                          Manage:Compliance - Other - Projects Marked with a Compliance Framework Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                            Plan, Plan:Project Management - SMAU, Paid GMAU - MAU Interacting With Issues Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                              Plan:Product Planning - Paid GMAU - MAU creating Epics each Month Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                Plan:Certify - Other - Number of Requirements Created Monthly Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                  Create - SMAU - Unique users writing to a Git repository Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                    Create:Source Code - GMAU - Unique users writing to a project Git repository Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                      Create:Code Review - GMAU - Unique users using Merge Requests Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                        Create:Gitaly - Other - Unique instances with Gitaly Cluster enabled Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                          Create:Editor - GMAU - Unique users committing via any web editor Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                            Create:Editor - AMAU - Unique users committing by web editor Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                              Create:Editor - Other - Number of Commits per Month from the Web IDE Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                Create:Editor - Other - Number of new Snippets per Month Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                  Create:Editor - AMAU - Uniques users of Wiki Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                    Create:Ecosystem - Other - Total active project integrations Dev Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                      UX Hiring Actual vs Plan UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                        UX Average Location Factor UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                          UX Handbook Update Frequency UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                            UX Department Narrow MR Rate UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                              System Usability Scale (SUS) score UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                Proactive UX Work UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                  Actionable insights UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                    UX debt UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                      Average days to close UX debt UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                        Technical Writer Narrow MR Rate UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                          Distribution of Technical Writing team documentation effort UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                            UX Department New Hire Average Location Factor UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                              Product Designer Gearing Ratio UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                Technical Writer Gearing Ratio UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                  UX Researcher Gearing Ratio UX Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Engineering Hiring Actual vs Plan Engineering Function Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                      Engineering Average Location Factor Engineering Function Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                        Engineering Handbook Update Frequency Engineering Function Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                          MRARR Engineering Function Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                            R&D Overall MR Rate Engineering Function Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                              R&D Wider MR Rate Engineering Function Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                Engineering Division Narrow MR Rate Engineering Function Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Engineering Division New Hire Average Location Factor Engineering Function Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Enablement - Section PPI, Stage PPI - Median End User Page Load Time Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Enablement:Distribution - Group PPI - Percentage of installations on the 3 most recent versions of GitLab Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Enablement:Geo - Paid GMAU - Number of unique users utilizing a Geo secondary Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Enablement:Memory - Group PPI - Memory Consumed Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Enablement:Global Search - Paid GMAU - The number of unique paid users per month Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Enablement:Database - Group PPI - Database Query Apdex (100ms target, 250ms tolerable) Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Enablement:Infrastructure - Paid GMAU - Number of unique paid users that perform an action on GitLab.com Enablement Section Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Security Hiring Actual vs Plan Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Security Average Location Factor Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Security Handbook Update Frequency Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Security Department Narrow MR Rate Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Security Impact on IACV Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Security Department New Hire Average Location Factor Security Department Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Estimated Total Monthly Active Users (TMAU) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Paid Total Monthly Active Users (Paid TMAU) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Unique Monthly Active Users (UMAU) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    New Group Namespace Trial to Paid Conversion Rate Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      New Group Namespace Create Stage Adoption Rate Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        New Group Namespace Verify Stage Adoption Rate Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          New Group Namespace with at least two users added Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Stages per User (SpU) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Stages per Organization (SpO) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Category Maturity Achievement Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Paid Net Promoter Score (PNPS) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Acquisition impact Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Percentage of transactions through self-service purchasing Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Stage Monthly Active Users (SMAU) Product Level 3 of 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Paid Stage Monthly Active Users (Paid SMAU) Product Level 3 of 3
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