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Engineering Function Performance Indicators Maturity

Summary

This page contains a table of performance indicators order by their maturity (ascending) so we can understand which ones we need to focus on building. Maturity has to do with the state of the automation, not the metric itself.

Other PI Pages

Maturity Legend

Level Meaning
Level 3 of 3 Has a description, target, and Sisense embed (if public) or URL (or not).
Level 2 of 3 Missing one of: description, target, or Sisense embed (if public) or URL (or not).
Level 1 of 3 Missing two of: description, target, or Sisense embed (if public) or URL (or not).
Level 0 of 3 Missing a description, a target, and Sisense embed (if public) or URL (or not).

Performance Indicators by Maturity

Name Organization Maturity Reason(s)
Security Hiring Actual vs Plan Security Department Level 1 of 3
  • Needs a target
Security Average Location Factor Security Department Level 1 of 3
  • Needs a target
Commit to Merge Development Department Level 1 of 3
  • Needs a target
Apdex and Error SLO per Service Infrastructure Department Level 1 of 3
  • Needs a target
Mean Time To Detection (MTTD) Infrastructure Department Level 1 of 3
  • Needs a target
GitLab.com Performance Infrastructure Department Level 1 of 3
  • Needs a target
Infrastructure Hosting Cost vs Plan Infrastructure Department Level 1 of 3
  • Needs a target
Average duration of end-to-end test suite execution on CE/EE master branch Quality Department Level 1 of 3
  • Needs a target
Ratio of quarantine vs total end-to-end tests in CE/EE master branch Quality Department Level 1 of 3
  • Needs a target
Monthly new bugs per stage group Quality Department Level 1 of 3
  • Needs a target
Mean time to resolve S1-S2 functional defects Quality Department Level 1 of 3
  • Needs a target
Ratio of bugs triaged with Severity (and priority) Quality Department Level 1 of 3
  • Needs a target
The ratio of closed (not merged MRs) vs merged MRs over time. Quality Department Level 1 of 3
  • Needs a target
MTTM (Mean-Time-To-Mitigation) for S1-S2-S3 security vulnerabilities Security Department Level 1 of 3
  • Needs a target
Blocked Abuse Activity Security Department Level 1 of 3
  • Needs a target
HackerOne budget vs actual (with forecast of 'unknowns') Security Department Level 1 of 3
  • Needs a target
HackerOne outreach and engagement Security Department Level 1 of 3
  • Needs a target
Security Response Times Security Department Level 1 of 3
  • Needs a target
Team member referrals Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Talent Ops Average Time to Project Completion Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Talent Ops Service Desk Vendor Support Tickets Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced Offers Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced candidates moved to the Reference Check Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Hires Conversion Rate Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Offer Conversion rate Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Interview Conversion rate Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Phone Screens Scheduled by a Sourcer Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced Prospects Submitted Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Social Referrals Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Recruiting or Hiring Manager LinkedIn Seat Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Candidate Time per Stage Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Applied vs Sourced Candidates Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Active Users with a Recruiting or Hiring Manager LinkedIn Seat Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Engineering Hiring Actual vs Plan Engineering Function Level 2 of 3
    Sales Renewal CSAT Development Department Level 2 of 3
      UX Hiring Actual vs Plan UX Department Level 2 of 3
        Engineering Non-Headcount Plan vs Actuals Engineering Function Level 2 of 3
          UX Non-Headcount Plan vs Actuals UX Department Level 2 of 3
            Security Non-Headcount Plan vs Actuals Security Department Level 2 of 3
              Quality Non-Headcount Plan vs Actuals Quality Department Level 2 of 3
                Development Non-Headcount Plan vs Actuals Development Department Level 2 of 3
                  Infrastructure Non-Headcount Plan vs Actuals Infrastructure Department Level 2 of 3
                    Support Non-Headcount Plan vs Actuals Support Department Level 2 of 3
                      Engineering Recruiting Average Top-of-Funnel Location Factor Engineering Function Level 2 of 3
                        Development Recruiting Average Top-of-Funnel Location Factor Development Department Level 2 of 3
                          Infrastructure Recruiting Average Top-of-Funnel Location Factor Infrastructure Department Level 2 of 3
                            Quality Recruiting Average Top-of-Funnel Location Factor Quality Department Level 2 of 3
                              Support Recruiting Average Top-of-Funnel Location Factor Support Department Level 2 of 3
                                Security Recruiting Average Top-of-Funnel Location Factor Security Department Level 2 of 3
                                  UX Average Location Factor UX Department Level 2 of 3
                                  • Needs a target
                                  UX Recruiting Average Top-of-Funnel Location Factor UX Department Level 2 of 3
                                    Diversity Engineering Function Level 2 of 3
                                      UX Handbook Update Frequency UX Department Level 2 of 3
                                        Team Member Retention Engineering Function Level 2 of 3
                                          Engineering Discretionary Bonus Rate Engineering Function Level 2 of 3
                                            Support Discretionary Bonus Rate Support Department Level 2 of 3
                                              Development Discretionary Bonus Rate Development Department Level 2 of 3
                                                Infrastructure Discretionary Bonus Rate Infrastructure Department Level 2 of 3
                                                  Quality Discretionary Bonus Rate Quality Department Level 2 of 3
                                                    Security Discretionary Bonus Rate Security Department Level 2 of 3
                                                      UX Discretionary Bonus Rate UX Department Level 2 of 3
                                                        Response to Community SLO Development Department Level 2 of 3
                                                          Backend Unit Test Coverage Development Department Level 2 of 3
                                                            Frontend Unit Test Coverage Development Department Level 2 of 3
                                                              GitLab.com Availability Infrastructure Department Level 2 of 3
                                                                Disaster Recovery (DR) Time-to-Recover Infrastructure Department Level 2 of 3
                                                                  New issue first triage SLO Quality Department Level 2 of 3
                                                                    P1/P2 open bugs past target SLO Quality Department Level 2 of 3
                                                                      ARR by Annual Cohort Corporate Finance Level 2 of 3
                                                                      • Needs a target
                                                                      Capital Consumption vs Plan Corporate Finance Level 2 of 3
                                                                      • Needs a target
                                                                      Hires vs. Plan Recruiting Level 2 of 3
                                                                      • Needs a target
                                                                      Candidates Sourced by Recruiting Department vs. Candidates Hired Recruiting Level 2 of 3
                                                                        Outbound Candidates versus Candidates Hired Recruiting Level 2 of 3
                                                                          Talent Ops Project Completion Rate Recruiting Level 2 of 3
                                                                          • Needs a target
                                                                          Development Hiring Actual vs Plan Development Department Level 3 of 3
                                                                            Infrastructure Hiring Actual vs Plan Infrastructure Department Level 3 of 3
                                                                              Quality Hiring Actual vs Plan Quality Department Level 3 of 3
                                                                                Support Hiring Actual vs Plan Support Department Level 3 of 3
                                                                                  Engineering Average Location Factor Engineering Function Level 3 of 3
                                                                                    Development Average Location Factor Development Department Level 3 of 3
                                                                                      Infrastructure Average Location Factor Infrastructure Department Level 3 of 3
                                                                                        Quality Average Location Factor Quality Department Level 3 of 3
                                                                                          Support Average Location Factor Support Department Level 3 of 3
                                                                                            Engineering Handbook Update Frequency Engineering Function Level 3 of 3
                                                                                              Development Handbook Update Frequency Development Department Level 3 of 3
                                                                                                Security Handbook Update Frequency Security Department Level 3 of 3
                                                                                                  Quality Handbook Update Frequency Quality Department Level 3 of 3
                                                                                                    Support Handbook Update Frequency Support Department Level 3 of 3
                                                                                                      Throughput Development Department Level 3 of 3
                                                                                                        MR Rate Development Department Level 3 of 3
                                                                                                          CVE issue to update Development Department Level 3 of 3
                                                                                                            Mean time to merge (MTTM) Development Department Level 3 of 3
                                                                                                              Mean Time To Resolution (MTTR) Infrastructure Department Level 3 of 3
                                                                                                                Mean Time Between Failures (MTBF) Infrastructure Department Level 3 of 3
                                                                                                                  Mean Time To Production (MTTP) Infrastructure Department Level 3 of 3
                                                                                                                    Infrastructure Hosting Cost per GitLab.com Monthly Active Users Infrastructure Department Level 3 of 3
                                                                                                                      Review App deployment success rate for GitLab Quality Department Level 3 of 3
                                                                                                                        Review App deployment success rate for GitLab FOSS Quality Department Level 3 of 3
                                                                                                                          Scheduled pipeline success rate for master branch in GitLab project Quality Department Level 3 of 3
                                                                                                                            Scheduled pipeline success rate for master branch in GitLab FOSS project Quality Department Level 3 of 3
                                                                                                                              Average merge request pipeline duration for GitLab Quality Department Level 3 of 3
                                                                                                                                Perception of system usability UX Department Level 3 of 3
                                                                                                                                  Ratio of proactive vs reactive UX work UX Department Level 3 of 3
                                                                                                                                    UX debt UX Department Level 3 of 3
                                                                                                                                      Throughput of Technical Writing team documentation MRs UX Department Level 3 of 3
                                                                                                                                        Distribution of Technical Writing team documentation effort UX Department Level 3 of 3
                                                                                                                                          Support Satisfaction (SSAT) Support Department Level 3 of 3
                                                                                                                                            Service Level Agreement (SLA) Support Department Level 3 of 3
                                                                                                                                              Customer Support Margin Support Department Level 3 of 3
                                                                                                                                                ARR per support team member Support Department Level 3 of 3
                                                                                                                                                  Average daily tickets closed per Support team member Support Department Level 3 of 3
                                                                                                                                                    Manager to customer support rep ratio Support Department Level 3 of 3
                                                                                                                                                      Capital Efficiency Ratio Corporate Finance Level 3 of 3
                                                                                                                                                        Gross margin Corporate Finance Level 3 of 3
                                                                                                                                                          Average Days Sales Outstanding (DSO) Corporate Finance Level 3 of 3
                                                                                                                                                            Runway Corporate Finance Level 3 of 3
                                                                                                                                                              Time to Offer Accept (Days) Recruiting Level 3 of 3
                                                                                                                                                                Offer Acceptance Rate Recruiting Level 3 of 3
                                                                                                                                                                  Interviewee Satisfaction (ISAT) Recruiting Level 3 of 3
                                                                                                                                                                    Cost Per Hire Recruiting Level 3 of 3