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Engineering Function Performance Indicators Maturity

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Summary

This page contains a table of performance indicators order by their maturity (ascending) so we can understand which ones we need to focus on building. Maturity has to do with the state of the automation, not the metric itself.

Other PI Pages

Maturity Legend

Level Meaning
Level 3 of 3 Has a description, target, and Sisense embed (if public) or URL (or not).
Level 2 of 3 Missing one of: description, target, or Sisense embed (if public) or URL (or not).
Level 1 of 3 Missing two of: description, target, or Sisense embed (if public) or URL (or not).
Level 0 of 3 Missing a description, a target, and Sisense embed (if public) or URL (or not).

Performance Indicators by Maturity

Name Organization Maturity Reason(s)
Qty. of Case Studies published per month Marketing Level 0 of 3
  • Needs a definition
  • Needs a target
  • Needs Sisense Embed Info
Pajamas component migrations UX Department Level 1 of 3
  • Needs a target
UX Budget Plan vs Actuals UX Department Level 1 of 3
  • Needs a target
Pipe-to-spend per marketing activity Marketing Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Marketing efficiency ratio Marketing Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
LTV / CAC ratio Marketing Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Pipeline coverage Marketing Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Lead follow-up response time Marketing Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
50% or more SOV compared to most published competitor Marketing Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Increase partner focused media coverage by 25% in FY21 Marketing Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Increase amount of remote work focused media coverage by 50% in FY21 over FY20 Marketing Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Engineering Budget Plan vs Actuals Engineering Function Level 1 of 3
  • Needs a target
Development Budget Plan vs Actuals Development Department Level 1 of 3
  • Needs a target
CI Runners Apdex SLO Trends Development Department Level 1 of 3
  • Needs a target
GitLab.com Availability Apdex SLO Trends Development Department Level 1 of 3
  • Needs a target
Verify:Runner - Other - Total downloads of runner binaries and docker images per month Ops Section Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Candidates hired from an underrepresented group Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Team Member Referrals Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Recruiting Operations & Insights Average Time to Project Completion Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Recruiting Operations & Insights Service Desk Vendor Support Tickets Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced Offers Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced Candidates Moved to the Reference Check Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Hires Conversion Rate Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Offer Conversion Rate Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Interview Conversion Rate Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Phone Screens Scheduled by a Sourcer Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced Prospects Submitted Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Social Referrals Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Recruiting or Hiring Manager LinkedIn Seat Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Candidate Time per Stage Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Active Users with a Recruiting or Hiring Manager LinkedIn Seat Talent-acquisition Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
New hire location factor Product Level 1 of 3
  • Needs a definition
  • Needs a target
Stage Monthly Active Clusters (SMAC) Product Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Paid Group Monthly Active Users (Paid GMAU) Product Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Dropped Opportunity Canvases Product Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Average duration of end-to-end test suite Quality Department Level 1 of 3
  • Needs a target
Average age of quarantined end-to-end tests Quality Department Level 1 of 3
  • Needs a target
Quality Budget Plan vs Actuals Quality Department Level 1 of 3
  • Needs a target
Average age of open vulnerabilities by severity Security Department Level 1 of 3
  • Needs a target
Security Engineer On-Call Page Volume Security Department Level 1 of 3
  • Needs a target
Security Budget Plan vs Actuals Security Department Level 1 of 3
  • Needs a target
Security Incidents by Category Security Department Level 1 of 3
  • Needs a target
Security Incidents by Impacted Organization Security Department Level 1 of 3
  • Needs a target
Top 3 oldest open vulnerabilities by severity Security Department Level 1 of 3
  • Needs a target
Scalable Employment Solution Finance Team Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
New hire location factor - Finance Team Finance Team Level 1 of 3
  • Needs a definition
  • Needs a target
Team Member IT Onboarding Satisfaction Finance Team Level 1 of 3
  • Needs a definition
  • Needs a target
Manage:Compliance - Error Budget for GitLab.com Product Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Create:Code Review - Other - Code Review/SCM Ratio by UMAU and Subscription Tier Dev Section Level 1 of 3
  • Needs a definition
  • Needs a target
Create:Gitaly - Other - Availability Dev Section Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Diversity - Underrepresented Ethnicity People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Release Agreement Acceptance People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Pay Equality People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Percent of team members outside compensation band People Success Level 1 of 3
  • Needs a target
  • Needs a url
Compliance - People Data and HRIS Compliance People Success Level 1 of 3
  • Needs a target
  • Needs a url
Compliance - Annual Mandated HR Reporting People Success Level 1 of 3
  • Needs a target
  • Needs a url
Compliance - Onboarding Issue Audits People Success Level 1 of 3
  • Needs a target
  • Needs a url
Country Conversions completed within due date People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Complete relocations within due date for eligible relocation requests, in alignment with the people business partners & total rewards. People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Number of All Remote Certifications. People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Percentage of team members utilizing GitLab Learn - Total users on GitLab Learn/Total Team Members People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Percentage of team members utilizing GitLab Learn - active user on GitLab Learn People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Total Number of Courses Completed on GitLab Learn People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Total Number of Non-GitLab Team Members Completing Courses on GitLab Learn People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
LinkedIn Learning - Average hours viewed per learner People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Percentage of team members with 1 or more courses completed on LinkedIn Learning People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Total courses completed on LinkedIn Learning People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Percentage of team members utilizing LinkedIn Learning People Success Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Support Performance to Operating Plan Customer Support Department Level 1 of 3
  • Needs a target
Infrastructure Budget Plan vs Actuals Infrastructure Department Level 1 of 3
  • Needs a target
Mean Time Between Failure (MTBF) Infrastructure Department Level 1 of 3
  • Needs a target
GitLab.com individual service maturity Infrastructure Department Level 1 of 3
  • Needs a target
Wider Community merged MRs per month Community Relations Department Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
First time contributors per month Community Relations Department Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
System Usability Scale (SUS) score UX Department Level 2 of 3
  • Needs a target
Technical Writer MR Rate UX Department Level 2 of 3
  • Needs a target
UX research velocity UX Department Level 2 of 3
  • Needs a target
Product Design MR review volume UX Department Level 2 of 3
  • Needs a target
UX Team Member Retention UX Department Level 2 of 3
  • Needs a target
UX Average Age of Open Positions UX Department Level 2 of 3
  • Needs a target
UX Average Location Factor UX Department Level 2 of 3
  • Needs a target
UX Handbook MR Rate UX Department Level 2 of 3
  • Needs a target
UX Department MR Rate UX Department Level 2 of 3
  • Needs a target
UX Department New Hire Average Location Factor UX Department Level 2 of 3
  • Needs a target
UX Department Discretionary Bonus Rate UX Department Level 2 of 3
  • Needs a target
Actionable insights UX Department Level 2 of 3
  • Needs a target
UX Debt UX Department Level 2 of 3
  • Needs a target
Open UX Debt Age UX Department Level 2 of 3
  • Needs a target
Product Designer Gearing Ratio UX Department Level 2 of 3
  • Needs a target
Technical Writer Gearing Ratio UX Department Level 2 of 3
  • Needs a target
UX Researcher Gearing Ratio UX Department Level 2 of 3
  • Needs a target
UX Department Promotion Rate UX Department Level 2 of 3
  • Needs a target
Net New Business Pipeline Created Marketing Level 2 of 3
  • Needs a target
  • Needs a url
Opportunities per XDR per month created Marketing Level 2 of 3
  • Needs a target
Social Media Followers Marketing Level 2 of 3
  • Needs a target
New Unique Web Visitors (about.gitlab.com) Marketing Level 2 of 3
  • Needs a target
Total Web Sessions (about.gitlab.com) Marketing Level 2 of 3
  • Needs a target
New hire location factor - Marketing Marketing Level 2 of 3
  • Needs a target
Total number of MQLs by month Marketing Level 2 of 3
  • Needs a target
  • Needs a url
Product Downloads Marketing Level 2 of 3
  • Needs a target
Engineering Average Location Factor Engineering Function Level 2 of 3
  • Needs a target
Diversity Engineering Function Level 2 of 3
    Engineering Handbook MR Rate Engineering Function Level 2 of 3
    • Needs a target
    Engineering MR Rate Engineering Function Level 2 of 3
    • Needs a target
    Engineering Division New Hire Average Location Factor Engineering Function Level 2 of 3
    • Needs a target
    Merge Requests Types Engineering Function Level 2 of 3
    • Needs a target
    Engineering Discretionary Bonus Rate Engineering Function Level 2 of 3
    • Needs a target
    Engineering Team Member Retention Engineering Function Level 2 of 3
    • Needs a target
    Engineering Average Age of Open Positions Engineering Function Level 2 of 3
    • Needs a target
    Engineering Promotion Rate Engineering Function Level 2 of 3
    • Needs a target
    Past Due InfraDev Issues Development Department Level 2 of 3
    • Needs a target
    Development Department MR Rate Development Department Level 2 of 3
    • Needs a target
    Largest Contentful Paint (LCP) Development Department Level 2 of 3
    • Needs a target
    Development Handbook MR Rate Development Department Level 2 of 3
    • Needs a target
    Development Average Location Factor Development Department Level 2 of 3
    • Needs a target
    Development Department New Hire Average Location Factor Development Department Level 2 of 3
    • Needs a target
    Development Department Discretionary Bonus Rate Development Department Level 2 of 3
    • Needs a target
    Sales Renewal CSAT Development Department Level 2 of 3
    • Needs a target
    Open MR Review Efficiency (OMRE) Development Department Level 2 of 3
    • Needs a target
    Development Team Member Retention Development Department Level 2 of 3
    • Needs a target
    Development Average Age of Open Positions Development Department Level 2 of 3
    • Needs a target
    Average PTO per Development Team Member Development Department Level 2 of 3
    • Needs a target
    Backend Unit Test Coverage Development Department Level 2 of 3
    • Needs a target
    CVE issue to update Development Department Level 2 of 3
    • Needs a target
    Frontend Unit Test Coverage Development Department Level 2 of 3
    • Needs a target
    Maintainers and Trainees Development Department Level 2 of 3
    • Needs a target
    Maintainers per MR Development Department Level 2 of 3
    • Needs a target
    MR Rate Percentiles Development Department Level 2 of 3
    • Needs a target
    Open MR Age (OMA) Development Department Level 2 of 3
    • Needs a target
    Overall MRs by Type Development Department Level 2 of 3
    • Needs a target
    Development Department Promotion Rate Development Department Level 2 of 3
    • Needs a target
    Enablement - Section PPI, Stage PPI - Page Load Time, p95 of requests from US Enablement Section Level 2 of 3
    • Needs a target
    Enablement:Distribution - Group PPI - Percentage of installations on the 3 most recent versions of GitLab Enablement Section Level 2 of 3
    • Needs a target
    Enablement:Geo - Paid GMAU - Number of unique users utilizing a Geo secondary Enablement Section Level 2 of 3
    • Needs a target
    Enablement:Geo - Paid GMAU - Number of potential Geo users Enablement Section Level 2 of 3
    • Needs a target
    Enablement:Geo - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Enablement:Memory - Group PPI - Memory Consumed Enablement Section Level 2 of 3
    • Needs a target
    Enablement:Global Search - Paid GMAU - The number of unique paid users per month Enablement Section Level 2 of 3
    • Needs a target
    Enablement:Global Search - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Enablement:Database - Group PPI - Database Query Apdex (100ms target, 250ms tolerable) Enablement Section Level 2 of 3
    • Needs a target
    Enablement:Database - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Ops - Section CMAU - Sum of Ops Section SMAU Ops Section Level 2 of 3
    • Needs a target
    Ops - Section SpU - Ops Section Contribution to Stages Per User Ops Section Level 2 of 3
    • Needs a target
    Verify:Pipeline Execution - GMAU, SMAU - Unique users triggering pipelines Ops Section Level 2 of 3
    • Needs a target
    Verify:Pipeline Execution - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Verify:Pipeline Authoring - GMAU - Number of unique users interacting with gitlab-ci.yml file Ops Section Level 2 of 3
    • Needs a target
    Verify:Pipeline Authoring - Other - % first green project Ops Section Level 2 of 3
    • Needs a target
    Verify, Verify:Pipeline Authoring - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Verify:Runner - GitLab SaaS Count of Shared Runners not Disabled on CI enabled projects Ops Section Level 2 of 3
    • Needs a target
    Verify:Runner - Other - GitLab SaaS customers use of GitLab SaaS vs. self-hosted Runner Minutes (Premium, Ultimate) Ops Section Level 2 of 3
    • Needs a target
    Verify:Runner - Other - GitLab SaaS customers use of GitLab SaaS vs. self-hosted Runner Minutes (Free) Level 2 of 3
    • Needs a target
    Verify:Runner - Other - Linux Shared (SaaS) Ops Section Level 2 of 3
    • Needs a target
    Verify:Runner - Other - Windows Shared Runners (SaaS) Minutes Used Ops Section Level 2 of 3
    • Needs a target
    Verify, Verify:Runner - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Verify:Runner - Other - CI Runners SLO Trends Level 2 of 3
    • Needs a target
    Verify, Verify:Testing - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Package:Package - SMAU, GMAU - Count of users publishing packages Ops Section Level 2 of 3
    • Needs a target
    Package:Package - Weekly count of users publishing packages Ops Section Level 2 of 3
    • Needs a target
    Package:Package - Other - Packages published using the Package Registry Ops Section Level 2 of 3
    • Needs a target
    Package:Package - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Release:Release - SMAU - Count of users triggering deployments using GitLab Ops Section Level 2 of 3
    • Needs a target
    Release:Release - AMAU - Unique users creating Releases Ops Section Level 2 of 3
    • Needs a target
    Release:Release - AMAU - Unique users using feature flag toggles Ops Section Level 2 of 3
    • Needs a target
    Release:Release - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Configure:Configure - SMAU, GMAU - MAU of GitLab Managed Terraform State Ops Section Level 2 of 3
    • Needs a target
    Configure:Configure - Adoption PI - Number of Gitlab Kubernetes Agent instances Ops Section Level 2 of 3
    • Needs a target
    Configure:Configure - AMAU - Unique users running pipelines that have a HashiCorp Vault Variable Ops Section Level 2 of 3
    • Needs a target
    Configure:Configure - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Monitor:Monitor - SMAU, GMAU - Unique users that interact with Alerts and Incidents Ops Section Level 2 of 3
    • Needs a target
    Monitor:Monitor - Other - Count of projects where incidents are being created Ops Section Level 2 of 3
    • Needs a target
    Monitor:Monitor - AMAU - Alerts Active Users Ops Section Level 2 of 3
    • Needs a target
    Monitor:Monitor - AMAU - Incidents Active Users Ops Section Level 2 of 3
    • Needs a target
    Monitor:Monitor - AMAU - On-call users Ops Section Level 2 of 3
    • Needs a target
    Monitor:Monitor - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Percent of sent Slack messages that are not DMs Chief of Staff Team Level 2 of 3
    • Needs a target
    Throughput for the CoST Chief of Staff Team Level 2 of 3
    • Needs a target
    Candidates Sourced by Talent Acquisition Department vs. Candidates Hired Talent-acquisition Level 2 of 3
    • Needs a target
    Recruiting Operations & Insights Project Completion Rate Talent-acquisition Level 2 of 3
    • Needs a target
    Headcount vs. Plan Talent-acquisition Level 2 of 3
    • Needs a target
    Time to Offer Accept (Days) Talent-acquisition Level 2 of 3
    • Needs a target
    Interviewer Effectiveness Talent-acquisition Level 2 of 3
    • Needs a target
    Interviewee Satisfaction (ISAT) Talent-acquisition Level 2 of 3
    • Needs a target
    Cost Per Hire Talent-acquisition Level 2 of 3
    • Needs a target
    • Needs a url
    Estimated Combined Monthly Active Users (CMAU) Product Level 2 of 3
    • Needs a target
    Paid Combined Monthly Active Users (Paid CMAU) Product Level 2 of 3
    • Needs a target
    Unique Monthly Active Users (UMAU) Product Level 2 of 3
    • Needs a target
    New Group Namespace Trial to Paid Conversion Rate Product Level 2 of 3
    • Needs a target
    New Group Namespace Create Stage Adoption Rate Product Level 2 of 3
    • Needs a target
    New Group Namespace Verify Stage Adoption Rate Product Level 2 of 3
    • Needs a target
    New Group Namespace with at least two users added Product Level 2 of 3
    • Needs a target
    Stages per User (SpU) Product Level 2 of 3
    • Needs a target
    Stages per Organization (SpO) Product Level 2 of 3
    • Needs a target
    Category Maturity Advancement Product Level 2 of 3
    • Needs a target
    Paid Net Promoter Score (PNPS) Product Level 2 of 3
    • Needs a target
    Active Hosts Product Level 2 of 3
    • Needs a target
    Refunds processed as % of orders Product Level 2 of 3
    • Needs a target
    Acquisition impact Product Level 2 of 3
    • Needs a target
    Percentage of transactions through self-service purchasing Product Level 2 of 3
    • Needs a target
    Stage Monthly Active Users (SMAU) Product Level 2 of 3
    • Needs a target
    Paid Stage Monthly Active Users (Paid SMAU) Product Level 2 of 3
    • Needs a target
    Group Monthly Active Users (GMAU) Product Level 2 of 3
    • Needs a target
    Unique Registered Non blocked Users on Active Instances Product Level 2 of 3
    • Needs a target
    Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    MRARR Quality Department Level 2 of 3
    • Needs a target
    Open Community MR Age (OCMA) Quality Department Level 2 of 3
    • Needs a target
    GitLab project master pipeline success rate Quality Department Level 2 of 3
    • Needs a target
    Review App deployment success rate for GitLab Quality Department Level 2 of 3
    • Needs a target
    Average time to first failure Quality Department Level 2 of 3
    • Needs a target
    S1 OBA Quality Department Level 2 of 3
    • Needs a target
    S2 OBA Quality Department Level 2 of 3
    • Needs a target
    Quality Team Member Retention Quality Department Level 2 of 3
    • Needs a target
    Quality Average Age of Open Positions Quality Department Level 2 of 3
    • Needs a target
    Software Engineer in Test Gearing Ratio Quality Department Level 2 of 3
    • Needs a target
    GitLab project average successful merge request pipeline duration Quality Department Level 2 of 3
    • Needs a target
    GitLab project average pipeline cost per merge request Quality Department Level 2 of 3
    • Needs a target
    Community MR Coaches per Month Quality Department Level 2 of 3
    • Needs a target
    Unique Community Contributors per Month Quality Department Level 2 of 3
    • Needs a target
    Percent of Feature Community Contribution MRs Quality Department Level 2 of 3
    • Needs a target
    Percent of MRs from Community Quality Department Level 2 of 3
    • Needs a target
    Quality Handbook MR Rate Quality Department Level 2 of 3
    • Needs a target
    Quality MR Rate Quality Department Level 2 of 3
    • Needs a target
    Quality Average Location Factor Quality Department Level 2 of 3
    • Needs a target
    Quality New Hire Average Location Factor Quality Department Level 2 of 3
    • Needs a target
    Quality Department Promotion Rate Quality Department Level 2 of 3
    • Needs a target
    Quality Department Discretionary Bonus Rate Quality Department Level 2 of 3
    • Needs a target
    Engineering Productivity Engineer Gearing Ratio Quality Department Level 2 of 3
    • Needs a target
    Security Control Health Security Department Level 2 of 3
    • Needs a target
    Security Impact on Net ARR Security Department Level 2 of 3
    • Needs a target
    Estimated Cost of Abuse Security Department Level 2 of 3
    • Needs a target
    Security Average Location Factor Security Department Level 2 of 3
    • Needs a target
    Security Handbook MR Rate Security Department Level 2 of 3
    • Needs a target
    Security MR Rate Security Department Level 2 of 3
    • Needs a target
    Security New Hire Average Location Factor Security Department Level 2 of 3
    • Needs a target
    Security Team Member Retention Security Department Level 2 of 3
    • Needs a target
    Security Average Age of Open Positions Security Department Level 2 of 3
    • Needs a target
    Security Department Discretionary Bonus Rate Security Department Level 2 of 3
    • Needs a target
    Operational Security Risk Management (Tier 2 Risks) Security Department Level 2 of 3
    • Needs a target
    Security Observations (Tier 3 Risks) Security Department Level 2 of 3
    • Needs a target
    Third Party Risk Management Security Department Level 2 of 3
    • Needs a target
    Security Automation Iteration Velocity Average Security Department Level 2 of 3
    • Needs a target
    Security Department Promotion Rate Security Department Level 2 of 3
    • Needs a target
    Average days to close Finance Team Level 2 of 3
    • Needs a target
    Deliver Quantified Savings Finance Team Level 2 of 3
    • Needs a target
    Dev - Section CMAU - Estimated & Recorded Sum of Dev Section SMAU Dev Section Level 2 of 3
    • Needs a target
    Manage, Manage:Optimize - SMAU, GMAU - MAU Viewing Optimize Features Dev Section Level 2 of 3
    • Needs a target
    Manage, Manage:Optimize - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Manage:Access - Paid GMAU - MAU Using Paid SAML Dev Section Level 2 of 3
    • Needs a target
    Manage:Access - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Manage:Compliance - Paid GMAU - MAU Viewing Compliance Features Dev Section Level 2 of 3
    • Needs a target
    Manage:Compliance - Other - Projects Marked with a Compliance Framework Dev Section Level 2 of 3
    • Needs a target
    Manage:Import - GMAU - MAU importing Dev Section Level 2 of 3
    • Needs a target
    Manage:Import - Other - Share of New Projects Imported Dev Section Level 2 of 3
    • Needs a target
    Manage:Import - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Plan, Plan:Project Management - SMAU, Paid GMAU - MAU Interacting With Issues Dev Section Level 2 of 3
    • Needs a target
    Plan, Plan:Project Management - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Plan:Product Planning - Paid GMAU - MAU creating Epics each Month Dev Section Level 2 of 3
    • Needs a target
    Plan:Product Planning - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Plan:Certify - Paid GMAU - MAU Interacting with Requirements Dev Section Level 2 of 3
    • Needs a target
    Plan:Certify - Other - Number of Requirements Created Monthly Dev Section Level 2 of 3
    • Needs a target
    Plan:Certify - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Create:Source Code - GMAU - Unique users writing to a project Git repository Dev Section Level 2 of 3
    • Needs a target
    Create:Source Code - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Create:Code Review - Category MAU - Unique users using Merge Requests Dev Section Level 2 of 3
    • Needs a target
    Create:Code Review - Editor Extension (VS Code) - Category MAU Dev Section Level 2 of 3
    • Needs a target
    Create:Code Review - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Create:Gitaly - Other - Unique instances with Gitaly Cluster enabled Dev Section Level 2 of 3
    • Needs a target
    Create:Gitaly - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Create:Editor - GMAU - Unique users committing via any web editor Dev Section Level 2 of 3
    • Needs a target
    Create:Editor - AMAU - Unique users committing by web editor Dev Section Level 2 of 3
    • Needs a target
    Create:Editor - Other - Number of Commits per Month from the Web IDE Dev Section Level 2 of 3
    • Needs a target
    Create:Editor - Other - Number of new Snippets per Month Dev Section Level 2 of 3
    • Needs a target
    Create:Editor - AMAU - Uniques users of Wiki Dev Section Level 2 of 3
    • Needs a target
    Create:Editor - Error Budget for GitLab.com Product Level 2 of 3
    • Needs a target
    Ecosystem:Integrations - SMAU - GMAU - MAU for Jira and Slack Integrations Dev Section Level 2 of 3
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    Ecosystem:Integrations - Error Budget for GitLab.com Product Level 2 of 3
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    Diversity - Women at GitLab People Success Level 2 of 3
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    Diversity - Women in Management People Success Level 2 of 3
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    Diversity - Women in Senior Leadership and Executive Roles People Success Level 2 of 3
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    Offer Acceptance Rate People Success Level 2 of 3
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    Team Member Retention (Rolling 12 Months) People Success Level 2 of 3
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    Team Member Voluntary Retention (Rolling 12 Months) People Success Level 2 of 3
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    Voluntary Team Member Turnover (Rolling 12 Months) People Success Level 2 of 3
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    Onboarding Satisfaction (OSAT) People Success Level 2 of 3
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    OSAT Buddy Experience Score People Success Level 2 of 3
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    Discretionary bonuses People Success Level 2 of 3
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    Promotion Rate People Success Level 2 of 3
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    People Group Engineering Narrow MR Rate People Success Level 2 of 3
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    People Group Engineering Overall Handbook Update Frequency Rate People Success Level 2 of 3
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    People Group Engineering bug to first action People Success Level 2 of 3
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    People Group Engineering new requests are triaged People Success Level 2 of 3
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    Sec - Section CMAU - Reported Sum of Sec Section SMAU Sec Section Level 2 of 3
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    Sec, Secure - Stage MAU, SMAU - Unique users who have used a Secure scanner Sec Section Level 2 of 3
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    Secure:Static Analysis - GMAU - Users running Static Analysis jobs Sec Section Level 2 of 3
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    Secure:Static Analysis - Job Growth Product Level 2 of 3
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    Secure:Static Analysis - CatMAU - Users running Code Quality Sec Section Level 2 of 3
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    Secure:Static Analysis - Error Budget for GitLab.com Product Level 2 of 3
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    Secure:Dynamic Analysis - GMAU - Users running a Dynamic Analysis scan Sec Section Level 2 of 3
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    Secure:Dynamic Analysis - Error Budget for GitLab.com Product Level 2 of 3
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    Secure:Composition Analysis - GMAU - Users running any SCA scanners Sec Section Level 2 of 3
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    Secure:Composition Analysis - Error Budget for GitLab.com Product Level 2 of 3
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    Secure:Threat Insights - GMAU - Users interacting with Secure UI Sec Section Level 2 of 3
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    Secure:Threat Insights - Error Budget for GitLab.com Product Level 2 of 3
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    Protect:Container Security - SMAU, GMAU - Users running Container Scanning or interacting with Protect UI Sec Section Level 2 of 3
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    Protect:Container Security - Error Budget for GitLab.com Product Level 2 of 3
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    Incubation Engineering Department MR Rate Incubation Engineering Department Level 2 of 3
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    Support Satisfaction (SSAT) Customer Support Department Level 2 of 3
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    Manager to customer support rep ratio Customer Support Department Level 2 of 3
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    Service Level Agreement (SLA) Customer Support Department Level 2 of 3
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    Customer Support Margin Customer Support Department Level 2 of 3
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    Customer Wait Times Customer Support Department Level 2 of 3
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    Support Handbook MR Rate Customer Support Department Level 2 of 3
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    Support MR Rate Customer Support Department Level 2 of 3
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    Support Team Member Retention Customer Support Department Level 2 of 3
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    Support Average Age of Open Positions Customer Support Department Level 2 of 3
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    Support Average Location Factor Customer Support Department Level 2 of 3
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    Support Department Discretionary Bonus Rate Support Department Level 2 of 3
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    Infrastructure Average Location Factor Infrastructure Department Level 2 of 3
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    Infrastructure Handbook MR Rate Infrastructure Department Level 2 of 3
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    Infrastructure MR Rate Infrastructure Department Level 2 of 3
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    Infrastructure New Hire Average Location Factor Infrastructure Department Level 2 of 3
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    Infrastructure Department Discretionary Bonus Rate Infrastructure Department Level 2 of 3
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    GitLab.com Availability Infrastructure Department Level 2 of 3
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    GitLab.com Hosting Cost per GitLab.com Unique Monthly Active Users Infrastructure Department Level 2 of 3
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    GitLab.com Hosting Cost per Free GitLab.com Unique Monthly Active Users Infrastructure Department Level 2 of 3
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    GitLab.com Hosting Cost per Paid GitLab.com Licensed User Infrastructure Department Level 2 of 3
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    Infrastructure Team Member Retention Infrastructure Department Level 2 of 3
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    Infrastructure Average Age of Open Positions Infrastructure Department Level 2 of 3
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    GitLab.com Hosting Cost / Revenue Infrastructure Department Level 2 of 3
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    Infrastructure Department Promotion Rate Infrastructure Department Level 2 of 3
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    Meetups per month Community Relations Department Level 2 of 3
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    Wider Community merged MRs per release Community Relations Department Level 2 of 3
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    Developer Evangelism Monthly Impressions Community Relations Department Level 2 of 3
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    GitLab for Education Quarterly Active Seats Community Relations Department Level 2 of 3
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    GitLab for Education Quarterly New Institutions Community Relations Department Level 2 of 3
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    GitLab for Education Quarterly New Seats Community Relations Department Level 2 of 3
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    Distribution of Technical Writing team documentation effort UX Department Level 3 of 3
      Open to Merge Development Department Level 3 of 3
        Verify:Testing - GMAU - Count of active users triggering a pipeline with a testing artifact Ops Section Level 3 of 3
          Create - SMAU - Unique users writing to a Git repository Dev Section Level 3 of 3
            Create - Error Budgets Dev Section Level 3 of 3
              Unique Community Contributors per Month Community Relations Department Level 3 of 3
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