Engineering Function Performance Indicators Maturity

Summary

This page contains a table of performance indicators order by their maturity (ascending) so we can understand which ones we need to focus on building. Maturity has to do with the state of the automation, not the metric itself.

Other PI Pages

Maturity Legend

Level	Meaning
Level 3 of 3	Has a description, target, and periscope data.
Level 2 of 3	Missing one of: description, target, or periscope data.
Level 1 of 3	Missing two of: description, target, or periscope data.
Level 0 of 3	Missing a description, a target, and periscope data.

Performance Indicators by Maturity

Name	Organization	Maturity	Reason(s)
Security Hiring Actual vs Plan	Security Department	Level 1 of 3	Needs a target
UX Hiring Actual vs Plan	UX Department	Level 1 of 3	Needs a target
Security Average Location Factor	Security Department	Level 1 of 3	Needs a target
UX Average Location Factor	UX Department	Level 1 of 3	Needs a target
Apdex and Error SLO per Service	Infrastructure Department	Level 1 of 3	Needs a target
Mean Time To Detection (MTTD)	Infrastructure Department	Level 1 of 3	Needs a target
GitLab.com Performance	Infrastructure Department	Level 1 of 3	Needs a target
Infrastructure Hosting Cost vs Plan	Infrastructure Department	Level 1 of 3	Needs a target
Average duration of end-to-end test suite execution on CE/EE master branch	Quality Department	Level 1 of 3	Needs a target
Ratio of quarantine vs total end-to-end tests in CE/EE master branch	Quality Department	Level 1 of 3	Needs a target
Monthly new bugs per stage group	Quality Department	Level 1 of 3	Needs a target
Mean time to resolve S1-S2 functional defects	Quality Department	Level 1 of 3	Needs a target
Ratio of bugs triaged with Severity (and priority)	Quality Department	Level 1 of 3	Needs a target
The ratio of closed (not merged MRs) vs merged MRs over time.	Quality Department	Level 1 of 3	Needs a target
MTTM (Mean-Time-To-Mitigation) for S1-S2-S3 security vulnerabilities	Security Department	Level 1 of 3	Needs a target
Blocked Abuse Activity	Security Department	Level 1 of 3	Needs a target
HackerOne budget vs actual (with forecast of 'unknowns')	Security Department	Level 1 of 3	Needs a target
HackerOne outreach and engagement	Security Department	Level 1 of 3	Needs a target
Security Response Times	Security Department	Level 1 of 3	Needs a target
Engineering Pulse Survey	Engineering Function	Level 2 of 3
Engineering Hiring Actual vs Plan	Engineering Function	Level 2 of 3
Development Hiring Actual vs Plan	Development Department	Level 2 of 3
Infrastructure Hiring Actual vs Plan	Infrastructure Department	Level 2 of 3
Non-headcount budget vs plan	Engineering Function	Level 2 of 3
Engineering Average Location Factor	Engineering Function	Level 2 of 3
Development Average Location Factor	Development Department	Level 2 of 3
Diversity	Engineering Function	Level 2 of 3
Handbook Update Frequency	Engineering Function	Level 2 of 3
Team Member Retention	Engineering Function	Level 2 of 3
CVE issue to update	Development Department	Level 2 of 3
Response to Community SLO	Development Department	Level 2 of 3
Backend Unit Test Coverage	Development Department	Level 2 of 3
Frontend Unit Test Coverage	Development Department	Level 2 of 3
GitLab.com Availability	Infrastructure Department	Level 2 of 3
Disaster Recovery (DR) Time-to-Recover	Infrastructure Department	Level 2 of 3
New issue first triage SLO	Quality Department	Level 2 of 3
P1/P2 open bugs past target SLO	Quality Department	Level 2 of 3
Quality Hiring Actual vs Plan	Quality Department	Level 3 of 3
Support Hiring Actual vs Plan	Support Department	Level 3 of 3
Infrastructure Average Location Factor	Infrastructure Department	Level 3 of 3
Quality Average Location Factor	Quality Department	Level 3 of 3
Support Average Location Factor	Support Department	Level 3 of 3
Throughput	Development Department	Level 3 of 3
MR Rate	Development Department	Level 3 of 3
Mean time to merge (MTTM)	Development Department	Level 3 of 3
Mean Time To Resolution (MTTR)	Infrastructure Department	Level 3 of 3
Mean Time Between Failures (MTBF)	Infrastructure Department	Level 3 of 3
Mean Time To Production (MTTP)	Infrastructure Department	Level 3 of 3
Infrastructure Hosting Cost per GitLab.com Monthly Active Users	Infrastructure Department	Level 3 of 3
Review App deployment success rate for GitLab	Quality Department	Level 3 of 3
Review App deployment success rate for GitLab FOSS	Quality Department	Level 3 of 3
Scheduled pipeline success rate for master branch in GitLab project	Quality Department	Level 3 of 3
Scheduled pipeline success rate for master branch in GitLab FOSS project	Quality Department	Level 3 of 3
Average merge request pipeline duration for GitLab	Quality Department	Level 3 of 3
Perception of system usability	UX Department	Level 3 of 3
Ratio of proactive vs reactive UX work	UX Department	Level 3 of 3
UX Scorecard improvements	UX Department	Level 3 of 3
UI beautification	UX Department	Level 3 of 3
UX debt	UX Department	Level 3 of 3
Throughput of Technical Writing team documentation MRs	UX Department	Level 3 of 3
Distribution of Technical Writing team documentation effort	UX Department	Level 3 of 3
Support Satisfaction (SSAT)	Support Department	Level 3 of 3
Service Level Agreement (SLA)	Support Department	Level 3 of 3
Customer Support Margin	Support Department	Level 3 of 3
ARR per support team member	Support Department	Level 3 of 3
Average daily tickets closed per Support team member	Support Department	Level 3 of 3
Manager to customer support rep ratio	Support Department	Level 3 of 3