Please refer to the Quality team guidelines on debugging QA pipeline test failures for specific instructions on how to do an appropriate level of investigation and determine next steps for the failing test.
During the scheduled dates, the support tasks related to the test runs become the Directly Responsible Individual's (DRI's) highest priority.
Responsibilities of the DRI and Secondary for scheduled pipelines
The DRI does the triage and they let the counterpart TAE know of the failure.
The DRI makes the call whether to fix or quarantine the test.
The fix/quarantine MR should be reviewed by either the Secondary or the counterpart TAE (based on whoever is available). If both of them are not available immediately, then any other TAE can review the MR. In any case, both the Secondary and the counterpart TAE are always CC-ed in all communications.
The DRI should periodically take a look at the list of unassigned quarantined issues in staging and in nightly and work on them.
If the DRI is not available during their scheduled dates (for more than 2 days), they can swap their schedule with another team member. If the DRI's unavailability during schedule is less than 2 days, the Secondary can help with the tasks.
Responsibilities of the DRI and Secondary for deployment pipelines
The DRI helps the delivery team debug test failures that are affecting the release process.
The Secondary fills in when the DRI is not available.