This worklow stipulates the steps that need to be taken when receiving DMCA take down requests for users who host copyrighted content belonging to others. Follow the guide below on how to handle incoming requests for GitLab.com.
DMCA complaints have a 24 hour Service Level Agreement.
Note: If the DMCA is originating from Google, refer to Abuse-DMCA-Google for further guidance.
confidentialissue in Abuse-DMCA-Zendesk using GitLab_DMCA_Issue
DMCA::Notice to Content 'Owner'::First Touchmacro. Set the requester and Cc email to the email address(es) belonging to the GitLab.com user and paste the content of the forwarded notice into the space provided. The macro should set the ticket on-hold and re-open in 24 hours.
Personal Identifiable Information (PII)
DMCA::Notice to Legal::First Touchinto a note and add the link to the owner contact ticket.
DMCA::Requestor reply takedown completemacro.
DMCA::Notice to Content 'Owner'::Second Touchmacro.
DMCA::Notice to Legal::Second Touchmacro.
If the content still remains active and the user has not responded to the notice:
Were the projects already private and which users had access?).
DMCA::Notice to Content 'Owner'::Final Touch (takedown).
DMCA::Notice to Legal::Final Touchmacro and add any additional relevant information.
Service DeskDMCA requests, post a public comment to the original issue Service-Desk
Service Deskissue is public and any correspondence on the issue will be sent to the requestor. Make sure any URL(s) in the response have been sanitized.
If the user disputes the takedown request, the user should have submitted a valid counter-notice.
DMCA::Acknowledge Counter Receiptmacro.
If there was a valid counter-notice and no response has been received from the plaintiff within 10 days of the counter-notice being forwarded, proceed with the following steps:
DMCA::Notice to Legal::First Touch
I have forwarded the notice to the user and marked it on-hold for 24 hours before the next follow up. Ticket #
DMCA::Notice to Legal::Second Touch
- No response from user. - Content is still live. - Follow up sent. - On-hold for 24 hours before taking action.
DMCA::Notice to Legal::Final Touch
- No response from user. - Content made private. - Account blocked. - Notice sent to user.