The Enablement area is made up of Memory, Distribution, Ecosystem and Geo. While these are quite different areas with their own Jobs to Be Done, the over-arching theme is making GitLab easier to install, use and and integrate, so that people can get started fast and without friction, and use GitLab where and when works for them. GitLab believes that everyone can contribute, and this is central to our strategy.
We follow the workflows outlined in the UX section of the handbook. In addition,
we have an issue board that shows what we areup to.
we lable our issues with the UX, devops::enablement, and group:: labels.
Our customer
Coming soon! We will answer questions like:
who are the customers we're selling to?
what are they like at individual or organizational level?
what value do we provide them?
what do they think of our product?
what improvements do they want?
how do they interact with the product?
what are the personas we've created?
what are their purchase concerns?
What is their purchase/use journey?
Our user
Coming soon! We will answer questions like:
who are the users we're designing for?
what are they like at individual or organizational level?
what value do we provide them?
how can we best communicate that value?
what do they think of our product?
what improvements do they want?
how can we help them engage more with our product?
how can we help them learn our product?
how do they interact with the product?
what are the personas we've created?
What is their purchase/use journey?
Customer Journey
As a team we feel that it's really important to understand, document and consider the entire customer journey during design. To that end we will document what we know as we learn it and link that documentation here.
Our Jobs to Be Done
Coming soon! We will list the main JTBD, along with links to helpful material such as an XP baseline, usability score, walkthrough video, journey map, recommendations for improvement, etc. Placeholders are good if we know the JTBD but haven't worked on it.
JTBD for Geo
TBD
JTBD for Distribution
TBD
JTBD for Ecosystem
TBD
Our strategy
The Enablement UX team will be work with Enablement PMs to uncover customer's core needs and workflows. Becoming strategic involves gathering research, looking for patterns, and making plans for the best path forward for our customers and users. It is also about deciding what we value most, and how to best work together to achieve our goals.
We are doing activities like this in order to build our strategy:
Our approach to this work includes:
