UX Researchers collaborate with Product Managers to determine the scope of research studies. Where possible, UX Researchers should try to attend planning meetings for their designated groups. UX Researchers should proactively offer ways in which they can assist in the delivery of research. They should also suggest and discuss their own ideas for research studies with Product Managers.
UX Researchers have the following guidance on how they should be spending their time:
Three noteworthy benefits to conducting Foundational/Strategic research:
As user researchers, we leverage different types of metrics to aid in measuring the success of our product. We currently use metrics to evaluate navigation changes.
Like other departments at GitLab, UX Researchers follow the Product Development Timeline and use milestones to schedule their work. Milestones change monthly (find out the dates for upcoming milestones).
Any GitLab Team Member can open a research request. If you are not a Product Manager, Product Designer, or UX Researcher, please open a Research request issue using the available template in the UX Research project. Once completed, please assign the issue to the relevant Product Manager, Product Designer, and UX Researcher. The UX researcher assigned to the issue will review it and notify you when/if they plan to proceed with the work.
UX Researchers will frequently drive research projects themselves in close collaboration with Product and/or Design. When this occurs, UX Researchers will take part in a peer review process on the test plan and the final output of the research. There are several benefits to a peer review process:
The UX Research peer review process is designed to be asynchonous and inclusive to all UX Researchers. The process is as follows:
Solution validation research at GitLab is led by Product Designers, with support from Product Design Managers. Occasionally, Product Design Managers may need to escalate queries about solution validation research to UX Researchers for advice and feedback.
If capacity allows, UX Researchers can help with solution validation research efforts. Product Managers and Product Designers follow the steps in the Validation phase 4 when planning and executing solution validation research.