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Enterprise Small Business Continuous Integration (CI/CD) Source Code Management (SCM) Out-of-the-box Pipelines (Auto DevOps) Security (DevSecOps) Agile Development Value Stream Management GitOpsGitLab Professional Services
Accelerate your software lifecycle with help from GitLab experts
Popular GitLab use cases
Enterprise Small Business Continuous Integration (CI/CD) Source Code Management (SCM) Out-of-the-box Pipelines (Auto DevOps) Security (DevSecOps) Agile Development Value Stream Management GitOpsThe UX Scorecard is a process similar to a heuristic evaluation that helps identify usability issues and score a given experience. Using the UX Scorecard process to walk through a workflow end-to-end in critical detail enables us to quickly spot opportunities for improvement. This should be done early in the maturity of a product area and after significant changes to workflows so that we can continiously monitor our progress in making experiences better for our users.
As UX practitioners, we must think strategically about fixing usability challenges within the GitLab product in order to give our users a quality experience. Creating a UX Scorecard with associated Recommendations enables us to identify, scope, and track the effort of addressing usability concerns within a specific workflow. When it's complete, we have the information required to collaborate with Product Managers on grouping fixes into meaningful iterations and prioritizing UX-related issues.
Below is a recommended step by step process for completing a UX Scorecard. Note that every scorecard is not the same. Product Designers are welcome to adapt the steps to their needs as long as they are as objective as possible and the spirit and outcome remains the same.
UX Scorecard - {{Stage Group}} FY{{YY}}-Q{{Quarter Number}}
Example: “UX Scorecard - Create:Source Code FY21-Q1”
Create an experience scoring issue, using the template “UX Scorecard Part 1”, and add it to the stage group epic.
This issue should have the UX Scorecard label. If it's related to an OKR, also apply the OKR label for easier tracking.
If you'd like to view or edit the templates, you can find them here: