UX Scorecards

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• UX Scorecards
  • Setup
    • Grading rubric

UX Scorecards

As UX practitioners, we must think strategically about fixing usability challenges within the GitLab product.

Creating a UX Scorecard with associated Recommendations enables us to identify, scope, and track the effort of addressing usability concerns within a specific workflow. When it's complete, we have the information required to collaborate with Product Managers on grouping fixes into meaningful iterations and prioritizing UX-related issues.

All of the UX Scorecards can be found in this epic.

Below is a recommended step by step process for completing a UX Scorecard. Note that every scorecard is not the same. Product Designers are welcome to adapt the steps to their needs as long as they are as objective as possible and the spirit and outcome remains the same.

Setup

1. Create a stage group epic with the following title: UX Scorecard - {{Stage Group}} FY{{YY}}-Q{{Quarter Number}}

   Example: “UX Scorecard - Create:Source Code FY21-Q1”

2. Work with your Product Manager to identify the top tasks (in frequency or importance) for users of your stage group. Ideally, you will base this task list on user research (analytics or qualitative findings).
3. Select one of the top tasks to complete a UX Scorecard.

4. Create an experience scoring issue, using the template “UX Scorecard Part 1”, and add it to the stage group epic.

   This issue should have the UX Scorecard label. If it's related to an OKR, also apply the OKR label for easier tracking.

5. Create a recommendations issue, using the template “UX Scorecard Part 2”, to be done after the experience scoring.
6. Follow the instructions in the templates to complete the scorecard, and use the Grading Rubric below.
7. Once you have completed the walkthrough evaluation and provided your recommendations, remove the "WIP:" prefix from the issue title.

If you'd like to view or edit the templates, you can find them here:

• Part 1 - UX Scorecard
• Part 2 - Recommendations

Grading rubric

Badge	Summary	Description
	Exceeds Expectations	Experience exceeds expectations and the user feels the experience is delightful. - Ease: Extremely easy - Experience: Extremely good
	Meets Expectations	Experience is viewed as good and is easy to complete. - Ease: Easy - Experience: Good
	Average	Experience is viewed as an average experience and is also average in ease. - Ease: Neither easy or difficult - Experience: Neither good or bad
	Poor	Experience is viewed as a poor experience and is difficult to complete. - Ease: Difficult - Experience: Bad
	Terrible	Too many users are unable to complete the job. Experience is viewed as extremely bad and extremely difficult to complete. - Ease: Extremely difficult - Experience: Extremely bad
	Unknown	This job has yet to be graded. - Frustration: Unknown - Job Completion: Unknown