The Dev UX team has undergone some exciting changes!
We had our first North Star Metrics conversation! The North Star Metric is the one metric that matters: The most important metric a team focuses on.
In the recent Development group conversation, there was an interesting discussion about an analysis done on MRs that sit idle for too long.
Observations/Recommendations that came from the analysis:
Some automation is coming that will identify idle MRs, and that initiative can be tracked here: gitlab-org/quality/triage-ops/-/issues/453.
We track our System Usability Scale (SUS) every quarter, and it's one of our department metrics.
A summary of the most recent SUS results, including open comments from respondents, is here: System Usability Scale (SUS) Survey - Q4 2020.
We noticed how difficult it is to track scorecard recommendations, and it was hard to know which ones are open or implemented. To that end, we've created a new label:
Making a recommendation is phase 2 in the UX Scorecard method. Here's the complete guide for how to run them: /handbook/engineering/ux/ux-scorecards/
We now have a scorecard method for validating category maturity: /handbook/engineering/ux/category-maturity-scorecards/.
We use this process to grade the maturity of our products based on user performance and feedback.
Have you ever wanted to make a change to the GitLab UI and you weren't sure how? Check out this MR and give it a try! Reply in the MR if you run into any problems or want to give some feedback on the steps: gitlab-com/www-gitlab-com/-/merge_requests/45797
Thanks to Zoom's growth from 10MM users late last year to over 200MM users in March, Zoombombing has become a huge problem on their video conferencing platform.
Check the handbook update for tips on privacy and security: Zoom Privacy and Security
The COVID-19 response has been great for their stock price though, once people figured out which symbol to trade!