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- Team Handbook
What to do with feedback
You have feedback about GitLab to share, follow the steps below to make sure it gets the attention it deserves.
The TL;DR is:
- Create or update an issue
- Write your feedback in it
- Link it to relevant sources
- Label it
- Mention people
1. Find the right place
All feedback belongs under either GitLab CE or EE.
- If it’s limited to GitLab EE features, go to the [EE issues].
- Otherwise, bring it to the [CE issue tracker]
- If in doubt, bring it to the CE issue tracker. One issue is better than none.
2. Avoid duplication
- Using the keywords in your feedback, search for similar issues.
- If there already is an issue for this, use that issue
- If not, create a new issue
3. Log feedback
- Write down what the feedback is that you’ve got. In a new issue, this is in the description, in an existing, in a comment.
- Omit or anonymize sensitive information like customer names and log data
- Don’t make the issue confidential unless strictly necessary (it almost never is)
4. Link it
- Link to Zendesk, Salesforce, Twitter, HackerNews and others to be able to identify who the request / feedback comes from
- Link to related resources (issues, merge requests, other websites)
5. Label it
Also do this for existing issues if they are not labeled correctly yet.
- Label your issue
regression if it’s one of these.
- Label your issue
customer+ if it’s feedback from customers or premium (or very large) customers
- For the full flow, please see the full guide on labelling
6. Mention people
Mention people that are able to do something with this feedback. This is hard to determine in some cases, so use the rule: one is better than none.
- For bugs mention an engineering lead or engineer that knows about this particular part. You can search on the team page for who knows about what.
- For feature proposals mention a product manager. Search for product manager on the team page for the responsible for a particular area. There’s only a handful, so this should be easy.
- For others or unknowns mention any of the above and they’ll figure it out.