This IT Self Service handbook page provides all of our team members with a SSOT knowledge base directory of all the processes and solutions related to IT. This page should help you find the answers you're looking for with all things related to IT whether you've just started at GitLab or have been here awhile. As our handbook pages are iterated upon over time, the links on this page will be updated to help you find what you're looking for today and in the future.
We have several teams at GitLab that focus on specific functions typically handled by an IT organization. Our Tech Stack applications have a wide range of System Owners across the organization that may not be managed day-to-day by the Information Technology department outside of a security and compliance function.
Our handbook is organized per function and result, so the goal of this page is to provide cross-links to other handbook pages and sections that have the answers you're looking for, even if it's on a different department's handbook page.
See the sidebar for a list of topics to help you find what you're looking for.
For anything you can't find, please ask in the #it_help
Slack channel or the respective department's channel (see below).
There is a lot of information on this page. We've added emojis to help you get started.
This handbook page is oriented towards self service IT for team members. You can see the department and group/team handbook pages to learn more about how we work.
#it_help
gitlab-com
/gitlab-org
permissions. All other requests sent to #infrastructure-lounge
)#data
#enterprise-apps
and #business-technology
#security
and #security-department
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All GitLab.com SaaS production/staging infrastructure and services are managed by the Reliability Engineering Team with stable counterparts in various engineering and security teams. Please ask any questions in the #infrastructure-lounge
Slack channel.
All non-production infrastructure for sandbox and testing purposes is managed by the IT Engineering team with self-service automation using the GitLab Sandbox Cloud. Please ask any questions in the #sandbox-cloud-questions
Slack channel.
Due to security reasons, the information about our AWS architecture in our handbook is kept to a minimum. See the Infrastructure Standards page to learn more about our AWS architecture.
To request access to our production or staging AWS account, please open a normal access request.
To get your own AWS account for sandbox and testing purposes, use the instructions for GitLab Sandbox Cloud.
To create a new AWS account that you will share with multiple team members for development, sandbox, or testing purposes, use the instructions for GitLab Sandbox Cloud.
For larger architectural discussions about new AWS account or organization requirements, please create an issue in the IT Infrastructure issue tracker and describe your requirements.
Due to security reasons, the information about our GCP architecture in our handbook is kept to a minimum. See the Infrastructure Standards page to learn more about our GCP architecture.
To request access to one of our production or staging GCP projects, please open a normal access request.
To get your own GCP project for sandbox and testing purposes, use the instructions for GitLab Sandbox Cloud.
To create a new GCP project that you will share with multiple team members for development, sandbox, or testing purposes, use the instructions for GitLab Sandbox Cloud.
For larger architectural discussions about GCP, please create an issue in the IT Infrastructure issue tracker and describe your requirements.
#it_help
Slack channel#demo-systems
Slack channel#demo-systems-workshops
Slack channel#sandbox-cloud-questions
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The Tech Stack is a list of all the technology that GitLab currently uses to support the business. The Tech Stack lists systems/applications/tools used by all departments and details the business purpose/description, the owners, the provisioners, the teams that access the tool and other details.
Did we miss something? Did you find the answer on another handbook page? Please feel free to submit an MR or let one of the code owners for this page know.
Ask in the #it_help
channel and our End User Services helpdesk team will be happy to assist.