People frequently ask the CEO things like:
On this page, we document the biggest risks and how we intend to mitigate them.
We are growing rapidly (more than doubling headcount in CY2019 again), and there is pressure on departments to meet their hiring targets. It is better for us to miss our targets than to hire people who won't be able to perform to our standards since that takes much longer to resolve. To ensure the people we hire make the company better, we:
We are onboarding many people quickly, making it easy for things to fall behind. Therefore we:
As we add more layers of management to accommodate the new people, it's easy to become confused about what is expected of you.
To make sure this is clear we:
It's easy for a culture to get diluted if a company is growing fast. To make our values stronger, we:
Most companies start shipping more slowly as they grow. To keep our pace, we need to:
Since we are based on an open source product, there is the risk of fork and commoditize like what AWS experienced with ElasticSearch.
This risk is reduced, because we're application software instead of infrastructure software. Application software is less likely to be forked and commoditized for the following reasons:
|Type of software||Application software||Infrastructure software|
|Interface||Grafical User Interface (GUI)||Application Programming Interface (API)||A GUI is harder to commoditize than an API|
|Compute usage||Drives little compute||Drives lots of compute||Hyperclouds want to drive compute|
|Deployment||Multi-tenant (GitLab.com)||Single tenant managed service (MongDB Atlas)||Hyperclouds offer mostly managed services|
|Feature richness||Lots of proprietary features||Few proprietary features||More proprietary features make it harder to commoditize|
|Ecosystem activity||Lots of contributions||Few contributions||Infrastructure is more complex to contribute to. ????|
What we need to do is:
We will always have competition. To deal with competition, operational excellence can be a surprisingly durable competitive advantage.
We encourage operational excellence in the following ways:
We're in a great market and have multiple waves that we're riding: