In this section we will review the definition of conflict, the different causes of conflict, review different methods for addressing conflict, steps in the conflict process and some do's and dont's of workplace conflict. Conflict in the workplace is inevitable when you have team members of various backgrounds and different work styles all working towards the same goals and OKRs (Objectives and Key Results). Conflict should never just be avoided, conflict should be managed and resolved. The first step is for the team members that experience conflict to work to address the situation to work towards a resolution. If a resolution is not possible, the manager should then work with the team members and their assigned People Business Partner to help foster a resolution.
Conflict is any situation in which your concerns, desires, perceptions, goals or values differ and clash with other team members. Here are a few examples of potential causes of workplace conflict:
This method involves managing conflict through unilateral decision making.
Actively deciding not to manage a conflict.
Allowing the other side to "win."
Reaching a resolution with a "win" on both sides.
Managing conflict through team input.
Managers and leaders need to find the right balance depending on the team members involved and the situation. Remember conflict is a problem when it:
Conflict is constructive when it:
If at any time a manager feels the conflict situation has violated our values or code of conduct they should reach out to the PBP (People Business Partner). Also, if a manager would like to talk through different conflict situations and approaches your PBP is willing to help you work through the best strategies.
Managers need to be well versed in managing and facilitating conflict resolution between team members. They can do this by surfacing and clarifying areas of disagreement and by creating an environment where resolution is possible. Conflict resolution is a key component to enabling team members to be successful and reach their potential.
Skills and behavior of the conflict resolution manager competency:
If you are interested in learning about conflict and your role as a manager please review the following articles.