Blog response workflow

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Overview

Workflow

  1. Go through the tickets per-post
  2. See if all comments have received responses
  3. Respond if any comments need responses
  4. Then mark all the relevant tickets as Solved.

You should also monitor the #docs-comments and #mentions-of-gitlab channels and mark every post with a :white_check_mark: to show it's been reviewed and handled.

Best practices

Automation

All the comments from our blog are handled by Disqus. There's an integration with ZenDesk in place which pipes posts to ZenDesk as tickets.