Community advocates' core mission is to respond to questions about GitLab asked online. To support this mission, we monitor different social networks and respond ourselves or involve one of our brilliant experts. While we are able to connect our team members with the wider community using this approach, we realize that it might be a bit intrusive. That's why we're saving this workflow only for the comments that require expert's response.
While this is working for the most important social interactions, it also leaves a lot of useful feedback disregarded. This program is trying to increase engagement of our knowledgeable team members and give them the opportunity to
What we're hoping to achieve:
GitLab team members who want to grow their engagement with our community will volunteer to join #community-involvement Slack channel. On their own time, team members can pick from tweets in the channel and respond from their personal accounts.
Tweets will be manually filtered by community advocacy team and will typically consist of: positive feedback or experience that would be nice to recognize by our team members, discussions or questions about product, support, sales, DevOps, competition, etc.
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