Repliedmacro (Replied macro will use the public response field in order to track the first reply time)
Where relevant, invite experts who can help answering the comments to the
#devops-tools-comments Slack channel. This provides a quick way for them to monitor the comments without having to log into Zendesk, and it also brings more eyes to the comments.
As a Community Advocate, you can use the Slack comment to ping experts directly when you need assistance answering a particular question.
All the comments from our blog are handled by Disqus. There's an integration with Zapier in place which pipes posts to ZenDesk as tickets and then posts to the
#devops-tools-comments Slack channel. In Zapier, the integration is under the Community Advocacy folder called
Disqus to Zendesk: devops-tools page.