Description of the workflows when handling Gold/Ultimate license requests for the Education or Open Source initiatives.
CompanyName-NumberOfUsers Product Source [w/ Support](e.g. ABC University-100 Ultimate EDU or ABC University-100 Ultimate EDU w/ Support)
Information for GitLab.com Gold Upgrades: Groups must follow these instructions to authenticate. Your subscription has been uploaded and you may follow these instructions to authenticate your groups: 1. Please visit https://customers.gitlab.com/customers/password/new to reset your account password 2. After logging in, please access the "Subscriptions" menu 3. You'll be able to click on "Edit" over a subscription 4. You'll be redirected to GitLab.com for OAuth login 5. At this point, you need to make sure you're logging in using the account you want to license on GitLab.com 6. Please select the Group you want to license then click onto "Update" Please let me know if you have any questions, always happy to help. Regards, YOUR_NAME
Hello, We’re excited to tell you that your application for the GitLab (EDU or OSS) program has been approved and processed. We’re sending you a quote that you need to sign after which you’ll have to accept our EULA. Upon acceptance, you’ll get the license key delivered to you via mail (for Ultimate), or further instructions on how to authenticate your groups (for Gold). Regards, YOUR_NAME
Hi, Thanks for applying to GitLab’s EDU program. Unfortunately, we couldn’t accept your application. Please refer to the eligibility requirements listed at https://about.gitlab.com/education. A common reason for rejection is students applying on behalf of their University. We’re only able to accept applications submitted by University staff, as part of the process is signing a legal document on behalf of the University. Another common reason is duplicate applications. We’re only able to accept one application per University. This isn’t to discriminate against smaller independent groups at universities, but rather to prevent the program from growing into unmaintainability. Regards, YOUR_NAME
Hi, Thanks for applying to GitLab’s OSS program. Unfortunately, we couldn’t accept your application. Please refer to the eligibility requirements listed at https://gitlab.com/gitlab-com/gitlab-oss. A common reason for rejection is the project not being licensed under one of the OSI approved licenses (see https://opensource.org/licenses/alphabetical for a list). Regards, YOUR_NAME
TBD: this needs to be explained in more detail
Application form -> Marketo -> Salesforce -> Zendesk