In Zendesk, each advocate should have Facebook set up as a personal view. This view monitors direct messages sent to the GitLab Facebook page and posts on the GitLab Facebook wall.
The expert involvement workflow can not currently be used in this workflow, as responses must come from the GitLab Facebook page. However, expert input is often necessary to respond to user's questions here.
mentionand close the ticket.
Other more specific hiring questions can be asked in #people-ops or #talent-acquisition in slack.
Messages sent to our Facebook page feed into ZenDesk.