When responding to community messages, you should always strive to involve a resident GitLab expert on the subject if possible.
Please ping the expert in the relevant channel (e.g. in
#frontend if it's a frontend question) with:
@expert_username LINK: [LINK TO COMMUNITY COMMENT] https://about.gitlab.com/handbook/marketing/community-relations/community-advocacy/#can-you-please-respond-to-this Hello! Could you respond to this? Please answer on the social platform it was asked on originally (not Slack). If you don't know the answer, could you share your thoughts and pass it along to another expert? We're trying to make sure every comment gets a response. Thank you!
And add an internal note with the link of the Slack message to the associated Zendesk ticket. If there is no Zendesk ticket related to the mention (e.g. a HackerNews mention) track it in the